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Sheraton Philadelphia University City Hotel

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Sheraton Philadelphia University City Hotel
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1,151 Reviews from our TripAdvisor Community

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Showing 1,118: English reviews
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed yesterday NEW via mobile

Double, quadruple, check that you have all your Hotel booking information in-hand before you arrive to this hotel. We didn't have all our booking information and ended up with a downgraded room that we paid top-dollar for, the Secretary insisted that the downgraded hotel was the one we booked,but,we knew different because of the amount we paid for the room,... More 

Helpful?
Thank trigian
New York City, New York
Level Contributor
3 reviews
Reviewed yesterday NEW

I frequent the Sheraton Philadelphia City once a month. Each time I visit, I am sure to be greeted with a smile and a spirited "hello" by receiving agent Ron. Whether checking me in or simply offering service/support, he consistently helps me to feel as though my patronage is appreciated. Both he and Brie recently proved to be engaging and... More 

Helpful?
Thank VeroneKennedy
Mesa, Arizona, United States
Level Contributor
6 reviews
Reviewed yesterday NEW via mobile

Everyone was helpful and courteous, especially our housekeeper, Giselle - we passed lovely notes this week full of fun and we'll wishes. Room was very clean and amenities are nice. Reception was always helpful and courteous as well. Will stay again.

Helpful?
Thank Sina S
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 days ago NEW via mobile

I traveling with my grandma. The room is good big and wide. We plan to stay there one night. Around that area is more quite and safe. The restaurant around that area. Bus stop. Easy for transportation. Room big and very clean.

Helpful?
Thank Js S
New York City, New York
1 review
Reviewed 3 days ago NEW

I called multiple times to inquire about the purported discount for medical students taking step 2 CS, but was met each time by a supposedly clueless staff member that had never heard or step 2 or the USMLE or any discount. Upon arrival, I was asked what my stay was for; interview, test, etc. I said step 2 CS, and... More 

Review collected in partnership with this hotel

Helpful?
Thank Zach T
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Zach. We apologize for the rate confusion during the reservation process. It's possible your call went to our central reservations number and the agent was not looking for the rate correctly. If you will be returning, please contact the hotel directly and ask for Brenda Robinson in reservations. If the rate is available we will be glad to accommodate... More 

Bronx, New York
Level Contributor
5 reviews
Reviewed 5 days ago NEW

Great room, great view. Staff was helpful and friendly. Hotel room was clean, quiet and safe. There's a great and affordable breakfast spot across the street! There's street parking, just feed meter every 3 hours, not bad!

Review collected in partnership with this hotel

Helpful?
Thank justblu
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi justblue. We are glad you enjoyed the hotel and the neighborhood here in University City. We hope you will stay with us again soon. All the best. Joe Kelly General Manager More 

Wilmington, North Carolina
1 review
Reviewed 6 days ago NEW

This hotel staff was amazing. The front desk was nice, and Chef Michael did an amazing job cooking up omelets on the 20th floor! I am a big guy, so he made me an extra omelet no problem! Great stay!!!

Helpful?
Thank ihavemailagain
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Good morning. Thank you for staying with us and sharing your comments. We always love to read that people find our staff amazing. They make all the difference in a hotel visit. We are so pleased we could exceed your expectations. We hope to see you soon. Joe Kelly General Manager More 

Brooklyn, New York
1 review
Reviewed 1 week ago

My family and I had a great Thanksgiving stay here. Definitely the best continental breakfast I've had thanks to on-the-spot omelettes by Chef Michael! The hotel also felt very secure thanks to key-controlled elevators.

Helpful?
Thank jasminelouise08
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Thanks for your review Jasmine. So glad you could enjoy a nice Thanksgiving with us this year. Thanks also for the kudos to Chef Michael. He got up early Thanksgiving morning to take care of all our breakfast guests and he always leaves people smiling. Happy Holidays from our Sheraton team. Joe Kelly General Manager More 

1 review
Reviewed 1 week ago via mobile

We stayed on the Club Level and were very happy with the comfortable, roomy accommodations and delicious made-to-order omelet by Chef Michael in the morning. Close to a number of cool pubs. Good value!

Helpful?
Thank Eileen R
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hello Eileen. Thanks for spending your weekend in University City! Happy guests are what we strive for every day. We are so glad you enjoyed the hotel accommodations and service. Please come stay again soon. All the best Joe Kelly General Manager More 

1 review
Reviewed 1 week ago via mobile

I spent most of 2 weeks staying at this hotel and using one of their conference rooms for training. The catering staff that worked with me serving our meal and refreshment needs were very attentive to detail and helpful. All the meeting attendees were very complimentary of the staff thanks to their extensive efforts. Specifically the people helping us with... More 

Helpful?
Thank allen h
JKelly2015, General Manager at Sheraton Philadelphia University City Hotel, responded to this review

Hi Allen. Thank you so much for your 4 point review! When a guest stays with us for a long period they can really see how a hotel team operates and we are so glad you and your attendees where well cared for by Ricky, Marta and the banquet team. Your comments have been shared throughout the hotel and we... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Surrounded by Philadelphia's famed education and medical centers, the Sheraton Philadelphia University City Hotel is a great choice when visiting Philadelphia for business or leisure. ... more   less 

Additional Information about Sheraton Philadelphia University City Hotel

Address: 3549 Chestnut Street, Philadelphia, PA 19104
Region: United States > Pennsylvania > Philadelphia > University City
Price Range: ₹ 9,233 - ₹ 23,459 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Philadelphia University City Hotel 3.5*
Number of rooms: 316
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Starwood, Expedia, Booking.com, Orbitz, Odigeo, Travelocity, Priceline and HotelsforEveryone so you can book your Sheraton Philadelphia University City Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Philadelphia University City Resort
Philadelphia Sheraton
Hotel Style:
#23 Family Hotel in Philadelphia
#28 Business Hotel in Philadelphia
#35 Romantic Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Philadelphia University City Hotel staff and other travellers.
15 questions
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Washington DC, District of Columbia
5 months ago
Indiana
Greenfield, Indiana
over a year ago

See all questions (15)

Questions? Get answers from Sheraton Philadelphia University City Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Push the staff for a discount. They will lie over the phone and pretend they have never heard of step 2 or the USMLE. ”
 of 5 bubbles zthwing, 30 Nov 2016 | Read review
“some noise on the north facing rooms, not sure about south”
 of 5 bubbles E6980QLjustinm, 18 Nov 2016 | Read review
“Request a room with a "new" bed. Steer away from corner rooms if you can.”
 of 5 bubbles shalondaw687, 10 Nov 2016 | Read review
“Not sure about guest rooms as I was there for an event. The lobby and meeting space looked nice though!”
 of 5 bubbles omia456, 7 Nov 2016 | Read review
“Club Lounge floor if available is great (20th floor)”
 of 5 bubbles 460pearlc, 5 Nov 2016 | Read review
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