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Doubletree by Hilton Philadelphia Center City

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3,157 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree by Hilton Philadelphia Center City
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Showing 2,909: English reviews
Ithaca, NY
Reviewed 17 March 2016

We love Hilton hotels, and we are gold members. What we count on is good service, clean and comfortable rooms with some style, and a quiet night's sleep. We got all of that except the quiet night's sleep on the Hilton preferred floor of the DoubleTree on S. Broad St. In Philadelphia in March 2016. Preferred members can choose their...

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Helpful?
2Thank Mhichil
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Mhichil, Thank you for providing this detailed feedback. I'm sorry for any disturbances that you experienced while staying with us, and for the inconvenience with that faulty door lock. Thank you for being a Hilton HHonors Gold member, and please visit Philadelphia again soon.

New York City, New York
Reviewed 15 March 2016

OK They finally moved me after I complained that the door lock was very difficult to open (broken!), the thermostat would send out only cold air and I was freezing and kept calling, and the noise coming from the adjoining room (separated by a door) and the coke machine outside. That was already late, after dinner. I was tired and...

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1Thank ScoopTraveler
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear ScoopTraveler, I'm sorry to read of the challenges presented in your first room, and I apologize for the inconvenience of having to move to a second. That is correct, Hilton HHonors benefits (including complimentary wifi) do not apply when stays are booked through third parties, only when booking with Hilton directly. Thank you for choosing Hilton Hotels, and please...

Garrison, NY
Reviewed 12 March 2016

As Hilton Honors members we stayed on the executive floor. Beautiful corner king room with fantastic view. Room was clean, check in was quick and staff was friendly and helpful. Unfortunately the wifi was extremely slow and kept dropping the signal. Executive breakfast foods were fresh, but there really were not a lot of choices. In addition, one had to...

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Helpful?
1Thank Bandlady
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Bandlady, Thank you for providing feedback here on TripAdvisor. Our Executive Lounge offers a continental breakfast with the addition of two rotating hot items, and if you prefer more variety we also offer a full buffet and a la carte selections on our Balcony. Our apologies for what must have been a temporary issue with the wifi in the...

Pittsburgh, Pennsylvania, United States
Reviewed 11 March 2016

Review collected in partnership with Amoma.com
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Thank Leone's F
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Adelaide, South Australia, Australia
Reviewed 11 March 2016

The location of the hotel was perfect. Everything was walking distance or there was public transport only a few minutes away. There was a huge range of nice restaurants nearby & the area seemed very safe. Rooms were great too, quite spacious.

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Thank Kara G
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Kara G, Thank you for staying with us, and please visit Philadelphia again soon.

Owings, Maryland, United States
Reviewed 10 March 2016

I stayed here last year for the Philly Flower show and had a nice experience but this year was very disappointing. I had ordered a fruit tray through Hilton Honors to be delivered to the room upon arrival. It never showed even after 2 more requests. I went to the lounge for a glass of wine and spent 15 minutes...

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1Thank Joanna M
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

Thank you for your review of your recent experience at our hotel. We’re very sorry that you encountered an unacceptable level of service. We do our best to make sure all of our guests have a rewarding stay. We’ve addressed these issues with our staff and hope that next time you’re in the area, you’ll visit us again and experience...

Hollywood, Florida
Reviewed 10 March 2016

For the record; I am a Hilton Diamond member, so I always stay in the Hilton family of hotels. However, this was my first time in a Doubletree property. I was immediately blown away but the exemplary customer service. I had checked in on the app the day before my arrival. Later that evening, I found out a friend was...

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Thank RWH33020
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear RWH33020, Thank you for sharing your impressions here on TripAdvisor. Our new (voluntary) digital concierge texting service has been very well-received, allowing us to fulfill guests' requests with an even greater sense of urgency. We appreciate your recommendation, and we hope that you'll visit Philadelphia again soon.

Louisville, United States
Reviewed 10 March 2016

Huge room facing street. A little loud (9th floor) from street traffic on busy street. Ask for a river view room - it must be quieter. Great natural light in rooms for desk and work. WIFI in room was intermittent - very frustrating. Recently remodeled, but still has the look of mid range hotel. Cookie on check in was nice....

Review collected in partnership with DoubleTree by Hilton
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Thank Mark D
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Mark D, Thank you for your detailed feedback. We apologize for any interruptions in wifi service, I hope that we had the opportunity to assess the situation while you were with us at the hotel. Please visit Philadelphia again soon, and safe travels.

phila pa, United States
Reviewed 9 March 2016

Very disturbed over my stay at Doubletree. You did not have me listed as Hilton Honors and i noted that info twice. Was not on HH floor. I asked for handicap room and not available. Then asked for stool for shower but no luck. So could not use shower. What is use of HH member

Review collected in partnership with DoubleTree by Hilton
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1Thank James L
Calvin P, On behalf of the hotel staff at Doubletree by Hilton Philadelphia Center City, responded to this review

We’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel as your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give...

Cairo
Reviewed 9 March 2016

Been there for one night in March 2016. The hotel is very central, it is within viewing and walking distance from the great Philadelphia City hall. You can also walk to the national mall and the famous "Rocky" museum as well as the liberty bell and liberty hall. The hotel is really close to a metro station (around 2 minutes...

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1Thank Bishoy_louis
KTMurnane, General Manager at Doubletree by Hilton Philadelphia Center City, responded to this review

Dear Bishoy_louis, Thank you for your feedback, and for staying with us. Wifi is complimentary for all Hilton HHonors members, and to anyone with AT&T service. Hilton HHonors itself is a free rewards program, so we definitely encourage you to enroll before staying with Hilton Hotels in the future. Safe travels, and please visit Philadelphia again soon.

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Near Doubletree by Hilton Philadelphia Center City

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Doubletree by Hilton Philadelphia Center City

Address: 237 South Broad Street, Broad and Locust Streets, Philadelphia, PA 19107-5686
Region: United States > Pennsylvania > Philadelphia
Price Range: ₹ 7,585 - ₹ 26,708 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Doubletree by Hilton Philadelphia Center City 3.5*
Number of rooms: 434
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels Direct, Hotwire, Orbitz, Expedia, Travelocity, Hotels.com, HotelsforEveryone, Priceline, Cancelon, TripOnline SA, Jetsetter and HotelQuickly so you can book your Doubletree by Hilton Philadelphia Center City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree By Hilton Philadelphia Center City Hotel Philadelphia
Doubletree Philadelphia
Philadelphia Doubletree
Double Tree Hotel In Philadelphia
Hotel Style:
#21 Family Hotel in Philadelphia
#27 Romantic Hotel in Philadelphia
#32 Business Hotel in Philadelphia
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree by Hilton Philadelphia Center City staff and other travellers.
64 questions
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Bakersfield, California
11 months ago
Atlanta
4 months ago
Brooklyn, New York

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Questions? Get answers from Doubletree by Hilton Philadelphia Center City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Could not say but our room overlooked the air conditioners.”
dc1scsi, 15 Apr 2017 | Read review
“my wife does't like to be up high. but I think it wouuld be great for the view!”
donmJ8209XD, 5 Apr 2017 | Read review
“Corner suites have a great view of City Hall”
AnnieH1022, 4 Apr 2017 | Read review
“Upgrade to the executive king, if the option is available at a reasonable price. Top floor (26), extra space, plus lots of perks.”
mrmikekellyesq, 29 Mar 2017 | Read review
“Suites on Five are best rooms in hotel. Ask for upgrade.”
Frequent001, 28 Mar 2017 | Read review
5 of 5