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Best Western Plus El Paso Airport Hotel & Conference Center

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Best Western Plus El Paso Airport Hotel & Conference Center
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318 Reviews from our TripAdvisor Community

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There are newer reviews for Best Western Plus El Paso Airport Hotel & Conference Center
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Showing 301: English reviews
Delta, Canada
Reviewed 10 January 2017

We were travelling from Vancouver BC to Houston TX. We reserved this hotel because it was pet friendly and close to the highway. This was the worst hotel room we had in our travels. The carpets were filthy ... the room had an awful smell. When I entered the bathroom, the ceiling was leaking and it smelled like a sewer....

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Helpful?
1Thank Baboone
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

We are sorry to hear that you did not enjoy your stay at our hotel. We do have a program to maintain our carpets. If possible you can provide us more information or the original room you stayed in so we can make sure to put that room on the top of our list. Hope you can give us another...

Harlingen
Reviewed 4 January 2017

Place looked nice in lobby and from outside. Room was dirty, sheets were dirty. Carpet was dirty. Front desk staff was avergae friendly but they were joking around and playing on phones when approached

Review collected in partnership with Best Western
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Helpful?
1Thank tkayjr14
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for you feedback. I did speak with the all employees and we have made change to make improvement going forward. Hope to see you back soon so you can experience these improvements Thank you, Alex Herrera General Manager

Moraga, United States
Reviewed 3 January 2017

This is a very good hotel and is perfectly located off of I-10. It is near all the best restaurants and despite being near an Interstate was incredibly quiet. We had a nice room with a King Size bed with extra space in the room for a desk and lounge chair with ottoman. The room came with a fridge and...

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Helpful?
1Thank John T
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Mr. John T, Thank you for your kind words and I hope to see you back soon. Next time you are here maybe you'll have time to go to lounge "Teddy's" or get to spend time at our indoor/outdoor pool. Sincerely, Alex Herrera

Reviewed 3 January 2017 via mobile

The first room was okay but the linen was disgusting as if the housekeeper didn't change it out! Gross green, black and white stains! It smelt funky and musky when you walk in. Took forever for the room to heat! In the hallways there was things all over the floor. Clearly nobody has been making sure things are cleaned through...

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Helpful?
1Thank Victoria F
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Our apologies about experience at our Hotel. I have used your feedback and address with all parties involved. While I understand that more comfortable with having your kids in the room, We welcome everyone in restaurant, heated pool, game room, gym, and all public areas (Lobby with bar, and outdoor courtyard with grills) of the Hotel. The Hotel even has...

Buena Park, California
Reviewed 2 January 2017 via mobile

Upon our check in the lobby was freezing to see Marisol bundled up at the front desk. Heater broken I felt bad for her. We went to our room and the first room we had and it had not been cleaned properly gross green yellow stuff on pillows and bed skirt had white stains on it. Was asked if we...

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Helpful?
1Thank chickybaron
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Greeting chickybarron I would like to apologies for not meeting your standards. I would have loved to try make thing right for you but we weren't given the chance. Please let me know when you find yourself in El Paso, I would love to try to make this right for you. Hope to see you back soon.

Los Angeles, California
Reviewed 29 December 2016

After a long online research, we picked this hotel, after looking at the nice pictures. We were road traveling and wanted to rest and relax for one night, extremely disappointed with the size of the room and the linens in the bathroom.

Review collected in partnership with Best Western
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Helpful?
1Thank Sylvia A
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Dear Sylvia Aguirre, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us. We have change out the linens in the bathroom in this room, we do have a large suite with more space found on our second floor. Please let me know when you find yourself in El Paso and I'll get you...

Fayetteville
Reviewed 28 December 2016

My Favorite , all employees make you feel as if you are Home the very Best in El Paso. Enjoyed every moment as being Guest. Will return every time in area. Thanks again to entire staff for your Professional and caring Way

Review collected in partnership with Best Western
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Helpful?
1Thank uncfan
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for the feed back. We truly appreciate your kind word and Hope to have you back soon

Las Vegas, Nevada
Reviewed 19 December 2016

This hotel was a a good stopping point on our trip. The room was average for a hotel room... luckily our room was conveniently located to the parking lot for easy access to unload and reload. Be aware the beds are full size, not queen. We left too early to try the breakfast.

Review collected in partnership with Best Western
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Helpful?
1Thank Katie R
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

That you for your feedback. I hope on your next stay we can give you a bigger WOW and that you have time to try out the breakfast. Thank you, Alex Herrera General Manager

El Paso, Texas
Reviewed 14 December 2016

this has happened twice dealing with this hotel--I booked our billing rep and AGAIN the reservation was not complete---asked them to bill the hotel under the company credit card---my rep gets there and they told her she had to pay or could not stay---I booked this with plenty of time--got the auth form and faxed it back as they instructed...

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Helpful?
1Thank mspatron
Mauro P, Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

I apologies for any inconvenience these issues may has caused you. I did hear your voice mail but you neglected to leave any contact information in order for me to be able to reply. In order for the Hotel to protect businesses, our guest and the Hotel itself there is a process that need to be followed. Especially in this...

Reviewed 7 December 2016 via mobile

Marcella gives excellent service , check non was quick and efficient. Rooms are spacious and overall a great hotel Quick trip from the airport and located near many restaurants. Pool is very nice. Reliable van service to and from airport.

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Helpful?
1Thank Gaby J
Mauro P, General Manager at Best Western Plus El Paso Airport Hotel & Conference Center, responded to this review

Thank you for the great feedback and kind words. Hope to see you back soon

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
With an ideal location and superior guest services, the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center is a prime choice for business and leisure travelers. The BEST WESTERN PLUS El Paso Airport Hotel & Conference Center offers everything you need for a pleasant stay from on-site dining to free Wi-Fi Internet access. When looking for El Paso hotels, location is important and we offer guests easy access to I-10 which will take you to many of the city's best attractions like the El Paso Zoo, Cielo Vista Mall, and Ft. Bliss. In addition, families enjoy their days swimming in our indoor/outdoor heated pool. Those traveling on business enjoy staying at the brand new BEST WESTERN PLUS El Paso Airport Hotel & Conference Center as we offer premium business services including six meeting rooms, on-site catering, and a well-equipped Business Center. Plus our hotel is close to the El Paso International Airport and Fort Bliss as well as major companies, schools and venues such as Raytheon, Western Refining, General Dynamics, Justin Boots, Texas Tech, El Paso Children's Hospital, El Paso Convention Center and the El Paso County Coliseum. During your stay guests are invited to enjoy all of the BEST WESTERN PLUS El Paso Airport Hotel & Conference Center amenities including the state-of-the-art fitness center and our beautiful courtyard. Dine at our delicious international restaurant Mirai Grill or dance the night away in one of the most popular venues for entertainment in El Paso, Teddy's. ... more   less 

Additional Information about Best Western Plus El Paso Airport Hotel & Conference Center

Address: 6655 Gateway Blvd W, El Paso, TX 79925-3617 (Formerly Holiday Inn El Paso-Airport I-10)
Region: United States > Texas > El Paso
Price Range: ₹ 5,502 - ₹ 9,695 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Plus El Paso Airport Hotel & Conference Center 3.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn El Paso-Airport i-10 Hotel El Paso
El Paso Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and other travellers.
2 questions
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Questions? Get answers from Best Western Plus El Paso Airport Hotel & Conference Center staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't get a room by the pool!”
 of 5 bubbles raymondj990, 7 Mar 2017 | Read review
“Ask for a room facing the pool”
 of 5 bubbles johntL2851VL, 3 Jan 2017 | Read review
“The rooms with a balcony over looking the pool and courtyard are very nice.”
 of 5 bubbles 796toddk, 2 Nov 2016 | Read review
“Good handicap access and good H-Cap room. (first floor) Close parking.”
 of 5 bubbles thewelchman, 17 Aug 2016 | Read review
“Backside is quiet & wonderful”
 of 5 bubbles cam0lenk0, 28 Jun 2016 | Read review
5 of 5