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Residence Inn El Paso

Residence InnUS$ 163*
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#34 of 81 Hotels in El Paso
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Residence Inn El Paso
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143 Reviews from our TripAdvisor Community

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Showing 139: English reviews
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Plattsburgh, New York
Reviewed 1 week ago

I'm staying at this hotel for two weeks with my group. Tonight they advertised a happy hour with drinks and food from 6:00 p.m. through 7:30 p.m.. At 6:15 p.m., the desk agent came out and changed the times to 7:00 p.m. though 8:00 p.m.. I made plans around this event, and could not attend due to the change. Next...

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Helpful?
Thank argusarms
Heidi P, Manager at Residence Inn El Paso, responded to this review

Dear argusarms, Thank you for providing us with feedback regarding the isolated incident that took place with our evening mixer. We do want to apologize for the last minute change to our mixer that ended up starting at 6:30 and extended through 8pm. Unfortunately in this industry along with others we will experience last minute delays out of our control...

Leesburg, Virginia
Reviewed 2 weeks ago

Not too bad for the price - Lobby and dinner/breakfast area is nice. Great coffee. Gym is horrible - 3 pieces of equipment. They should not be able to advertise this hotel has a gym. Pool looked nice, but didn't use. Staff were very friendly and rooms were clean.

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Helpful?
Thank bsh132
Heidi P, Manager at Residence Inn El Paso, responded to this review

Daer bsh132, Thank you for taking time to provide us with feedback regarding your recent stay at our El Paso Residence Inn by Marriott. Although our fitness area fell short of your expectations we were thrilled to see that you were happy with our staff and guest rooms. I have shared your comments with our upper management and we do...

Tampa, Florida
Reviewed 16 April 2017

Darby at the front desk was wonderful and made sure we were taken care of even though we arrived late, had no reservation and we were exhausted from driving all day! Our room was large, beautifully furnished, had one of the most comfortable mattresses EVER! We had breakfast the next morning and it was delicious even though it was over-priced....

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Helpful?
1Thank Nancy S
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Nancy S: Thank you for your feedback and nice comments. We are happy your enjoyed your stay with us and hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards Heidi

Boston, Massachusetts
Reviewed 15 April 2017 via mobile

If you're in town for a long stay, this is an ideal place as you have a kitchen in your hotel suite/room, living room, separate bedroom, they offer a warm breakfast every morning and dinner three nights out of the week. If your room is not clean to your standards, tell the front desk, they will fix it! This place...

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Helpful?
Thank Jetting79
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Jetting79: Thank you for your feedback and nice comments. We are thrilled you enjoyed your stay with us and are looking forward serving you again on your next trip to El Paso In the meanwhile Safe Travels! Warm regards Heidi

Dripping Springs, Texas
Reviewed 12 April 2017

The location is right on the I 10 frontage road--easy access on and off--as well as to/from the hotel & restaurants. The noise on I 10 is incredibly loud at any hour, but the windows in the hotel are great at keeping the noise (including the airplanes because it is close to the airport) out rooms and lobby. There appears...

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Helpful?
Thank 1234texas
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear 1234texas: Thank you for your feedback and review. We appreciate your comments and are glad to hear that our windows are sufficient and keeping noise out and our front desk provided the service expected from a Marriott property. We are looking forward serving you again on your next trip. In the meanwhile wishing you Safe Travels! Warm regards, Heidi

Lubbock, Texas
Reviewed 4 April 2017

Our family enjoyed our stay! Great value -- spacious two bedroom suite with full kitchen, clean, comfortable beds, friendly service, good breakfast, clean indoor pool, no next-door noise, and great location! We look forward to staying here again.

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Helpful?
Thank evminjarez
Heidi P, Manager at Residence Inn El Paso, responded to this review

Evminjarez, Thank you for taking time to provide us with feedback regarding your recent stay at our El Paso Residence Inn. We are very excited to know that you and your family enjoyed our room accommodations and pool! We will share your kind words with our entire staff and we look forward to seeing you during your next visit to...

Reviewed 24 March 2017 via mobile

Although the hotel is nice, the customer service is I'll reprehensible. The front desk staff Norma has poor skills of handling issues. Preferred to pass me to the GM voicemail. It would have been great had she attempted to handle the matter for herself.

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Helpful?
Thank Aaron D
Heidi P, Front Office Manager at Residence Inn El Paso, responded to this review

Aaron D, Thank you for taking time to provide us with feedback regarding your stay at our El Paso Residence Inn. I want to apologize for the poor service you encountered with one of our front desk agents and let me reassure this is not the kind of service we accept from our front desk agents. We hope during your...

San Antonio, Texas
Reviewed 19 March 2017 via mobile

We were upgraded to a large two bedroom suite with two bathrooms, kitchen etc... kitchen was fully stocked with dishes and cookware. Laundry room had excellent washers and dryers at a fair price. We enjoyed the pool, spa and exercise room. They also had a very nice breakfast service. The only drawbacks were dated decor and the housekeeping staff came...

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Helpful?
Thank Jodi H
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear jodiperez3500: Thank you for your review and comment. We are happy to see that you enjoyed your stay at our hotel and were able to use our amenities such as pool, exercise room and our breakfast. I do apologize for the delayed cleaning. We are always happy to accommodate if your schedule and have your room cleaned at a...

Seattle
Reviewed 15 March 2017

Great staff and very nice clean rooms. We also enjoyed a real breakfast - not pastries and orange juice. We will stay at the Marriott Residence Inns on our cross-country road trip. They also have a nice gym and swimming pool.

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Helpful?
Thank Brook F
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Brook F: Thank you for your feedback and review. We are happy to see you enjoyed your stay with us and are looking forward serving you again while you cross country trip. In the meanwhile wishing you a fun and safe trip across our beautiful country Warm regards Heidi

Copperas Cove, Texas
Reviewed 12 March 2017

The manager, Heidi, and the staff did everything possible to make my stay comfortable as possible. I manage a team of 15 that normally stay for 3 months or more. Heidi and her staff bent over backwards to make us feel at home. This is the second time I have stayed there and the next time I visit El Paso...

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Helpful?
Thank bobtoth
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear bobtoth; Thank you so much for your review and kind words. We are always excited to serve you and your team and you all are part of our family. Looking forward serving you all again soon. In the meanwhile wishing you Safe Travels! Warm regards, Heidi

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 

Additional Information about Residence Inn El Paso

Address: 6355 Gateway Blvd W, El Paso, TX 79925-3514
Region: United States > Texas > El Paso
Price Range: ₹ 8,145 - ₹ 13,510 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“This hotel is very loud due to its location next to a busy highway.”
  • View out my window...
argusarms, 10 May 2017 | Read review
“This hotel is away from the highway, don't expect a scenic view but quality made up for everything”
489NancyS, 15 Apr 2017 | Read review
“Rooms on the North side will be quieter, because they don't have line of sight to Interstate 10”
Anon137, 17 Feb 2017 | Read review
“Be sure to get a room that's not on the highway Sid.”
Cgreenspon, 11 Jan 2017 | Read review
“Stay away from highway side rooms if you are a light sleeper”
lm1827, 2 Nov 2016 | Read review
5 of 5
Residence Inn
US$ 163* /night
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CancelonUS$ 189
Expedia.comUS$ 163
PricelineUS$ 163
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Prices are for 1 room, 2 adults
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