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Residence Inn El Paso

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#32 of 82 Hotels in El Paso
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Residence Inn El Paso
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136 Reviews from our TripAdvisor Community

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Showing 132: English reviews
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San Antonio, Texas
Reviewed 5 days ago NEWvia mobile

We were upgraded to a large two bedroom suite with two bathrooms, kitchen etc... kitchen was fully stocked with dishes and cookware. Laundry room had excellent washers and dryers at a fair price. We enjoyed the pool, spa and exercise room. They also had a very nice breakfast service. The only drawbacks were dated decor and the housekeeping staff came...

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Helpful?
Thank jodiperez3500
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear jodiperez3500: Thank you for your review and comment. We are happy to see that you enjoyed your stay at our hotel and were able to use our amenities such as pool, exercise room and our breakfast. I do apologize for the delayed cleaning. We are always happy to accommodate if your schedule and have your room cleaned at a...

Seattle
Reviewed 1 week ago

Great staff and very nice clean rooms. We also enjoyed a real breakfast - not pastries and orange juice. We will stay at the Marriott Residence Inns on our cross-country road trip. They also have a nice gym and swimming pool.

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Helpful?
Thank Brook F
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Brook F: Thank you for your feedback and review. We are happy to see you enjoyed your stay with us and are looking forward serving you again while you cross country trip. In the meanwhile wishing you a fun and safe trip across our beautiful country Warm regards Heidi

Copperas Cove, Texas
Reviewed 1 week ago

The manager, Heidi, and the staff did everything possible to make my stay comfortable as possible. I manage a team of 15 that normally stay for 3 months or more. Heidi and her staff bent over backwards to make us feel at home. This is the second time I have stayed there and the next time I visit El Paso...

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Helpful?
Thank bobtoth
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear bobtoth; Thank you so much for your review and kind words. We are always excited to serve you and your team and you all are part of our family. Looking forward serving you all again soon. In the meanwhile wishing you Safe Travels! Warm regards, Heidi

Flyover Country, USA
Reviewed 4 weeks ago

I stayed here from Jan 29 to Feb 11. The Residence Inn is a standard Marriott product, but the team in El Paso executes it superbly. Rooms, front desk, breakfast, happy hour...all well, well done. Why 3 stars, you ask? IT'S A RESIDENCE INN, not the JW Marriott!!! It's not a world class luxury hotel; it's a businessman's long term...

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Helpful?
Thank Anon137
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Anon137: Thank you for your feedback and review. We are happy that you enjoyed your overall stay with us. We are part of the Marriott family and are always striving to provide excellent service. Our hotel is set up for short and long term stays due to our large full equipped kitchens with stoves and having your own living...

Darien, Connecticut
Reviewed 11 January 2017

A few complaints: one of two elevators did not operate, the other on sounded like it needed repair, too. We were assigned a two-bedroom unit and charged for it, even though we had booked only one bedroom. The sink in one of the bathrooms was clogged. There was a built-in hair dryer in the bathroom in the clogged sink, but...

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Helpful?
Thank Cgreenspon
Heidi P, Manager at Residence Inn El Paso, responded to this review

Dear Cgreenspon, Thank you for taking time to provide your feedback regarding your stay at our El Paso Residence Inn. Based on your comments we see there is definitely room for improvement and we apologize for not meeting your expectations. I can assure you that I have passed on your concerns and suggestions to the right individuals so that we...

Brunei
Reviewed 2 January 2017

The receptionist was friendly and welcoming on our arrival. Apart from that, I'm struggling to find anything positive to say about this place. The elevator was making some seriously worrying noises. The furniture in the rooms is dated and in serious need of replacing. The only toaster in the breakfast room was a normal household unit with 2 slots and...

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Helpful?
Thank Pete B
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Pete B, Thank you for taking time out to provide your feedback regarding your stay at our El Paso Residence Inn. I was disappointed to see that we failed to meet your expectations during your stay and I can assure you we are working on some of the issues you notated. We truly hope you will give us another...

Austin
Reviewed 21 December 2016 via mobile

Nothing in particular stood out about this place to make it average, but I just expected a little more from what should be a slightly higher grade hotel. The AC in the room never seemed to work and was just stuck on 68 no matter how cold I tried to turn it down to. The room wasn't cleaned the second...

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Helpful?
Thank Austinmike28
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Austinmike28: Thank you for your review and feedback. We are truly sorry about the inconveniences you experienced with the A/C and the room not being serviced one day. We pride ourselves of making our guest's stay a memorable experience and are sad we failed you and therefore us. As a Marriott Rewards member appreciate your loyalty and will use...

Odessa, Texas
Reviewed 2 November 2016

I stay frequently at this hotel and even with its age the property still looks good and has a clean welcoming environment. The staff is always friendly from management to the housekeepers. Heidi, Veronica, and the breakfast attendant are always friendly and make it feel like home. I would definitely recommend this hotel to my family and friends not to...

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Helpful?
Thank lm1827
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Im1827: Thank you for your review and feedback. We are thrilled to see that you enjoyed your stay with us. We hope to serve you again in the near future. In the meanwhile wishing you Safe Travels! Warm regards, Heidi

Reviewed 1 November 2016

This one is just one of the bad apples in the bunch off good Marriott hotels. It's in desperate need of an up grade! The elevators both of them shake like they may give out at any time, the toilet ran thru out the night (off and on). Walls are very thin. It looked great from the outside and on...

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Helpful?
Thank Ned M
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Ned M: Thank you for your feedback. As we strive to provide an excellent experience for our guest's we are sorry to hear we failed you and therefore us. We are continuously working on improving our service and hope we are able to serve you again in the future so you can see improvements made. In the meanwhile wishing...

Madison, Wisconsin, United States
Reviewed 30 October 2016 via mobile

The rooms are not fancy, but well appointed and with the usual kitchen. My husband said the bed was too soft, but we both slept well and deeply for over 8 hours each of the 4 nights of our stay. I thought the bed was very comfortable. Staff were friendly & helpful and made the stay even more enjoyable. Big...

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Helpful?
Thank Liz Z
Heidi P, General Manager at Residence Inn El Paso, responded to this review

Dear Liz Z: Thank you for your feedback and comment. I am glad our staff was making your stay an enjoyable experience. I do apologize about the bathroom cleanliness and did bring it to our teams attention. We strive to provide excellent service and looking forward to serve you again in the near future. Warm regards, Heidi

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
  • Restaurant
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Come experience the Sun City at Residence Inn El Paso Hotel, the preferred choice of El Paso, TX hotels near El Paso Airport. Just minutes from the airport, University of Texas at El Paso, Fort Bliss and many area attractions, we're centrally located off I-10 between Airway and Geronimo. Our convenient location places you minutes from Boeing, Raytheon, Johnson Controls, Lear Corporation and Scientific Atlanta. Whether you're staying in El Paso for one night or one month, our extended-stay hotel in El Paso, TX caters to your every need. We offer spacious suites with separate living areas and fully equipped kitchens. Wake each morning to a delicious free breakfast buffet, and stay productive with free Wi-Fi and business services. For the kids, we offer the Nickelodeon Your Stay Program - a great way to help young travelers enjoy their stay. Pets are welcome, too (fee applies). Come experience the ambiance and neighborly charm of the finest El Paso suites at Residence Inn by Marriott El Paso, TX Hotel. ... more   less 

Additional Information about Residence Inn El Paso

Address: 6355 Gateway Blvd W, El Paso, TX 79925-3514
Region: United States > Texas > El Paso
Price Range: ₹ 8,301 - ₹ 13,268 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn El Paso 3*
Number of rooms: 96
Reservation Options:
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Also Known As:
Residence Inn El Paso Hotel El Paso
El Paso Residence Inn
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Questions & Answers

Questions? Get answers from Residence Inn El Paso staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the North side will be quieter, because they don't have line of sight to Interstate 10”
 of 5 bubbles Anon137, 17 Feb 2017 | Read review
“Be sure to get a room that's not on the highway Sid.”
 of 5 bubbles Cgreenspon, 11 Jan 2017 | Read review
“Stay away from highway side rooms if you are a light sleeper”
 of 5 bubbles lm1827, 2 Nov 2016 | Read review
“Choose the back side to place you farther away from the freeway noise.”
 of 5 bubbles tibunifamily, 25 Sep 2016 | Read review
“Enjoy the evening light supper and morning breakfast”
 of 5 bubbles boydpc, 3 Jun 2016 | Read review
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