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Hawthorn Suites by Wyndham EL Paso Airport

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Hawthorn Suites by Wyndham EL Paso Airport
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810 Reviews from our TripAdvisor Community

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There are newer reviews for Hawthorn Suites by Wyndham EL Paso Airport
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Showing 791: English reviews
Reviewed 20 May 2016 via mobile

Loved our experience with this hotel. It's not the newest, but very nice. They do an awesome job in keeping it very neat and clean. The suite was very comfortable. EVERYONE on the staff was very friendly and helpful. The sales director Kimberly went out of her way to make sure we had a nice room and enjoyed our stay...

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Helpful?
Thank wyattjojo
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

I am very pleased that you were given great customer care. I will be sure to address the staff of your compliments and we thank you for your business. Please come again.

Williamsburg, Virginia
Reviewed 19 May 2016

The hotel website is a little misleading. The property is sadly in need of tender love and care. The saving grace for the property are its employees from the front desk, breakfast bar and especially the housekeeping staff.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank D1377JIdavidp
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Hello, Thank you for your comments. The Hawthorn continues to upgrade all area's on an on-going basis as evidenced with the Lobby, the Breakfast area, Exercise Room and Laundry facilities. The sleeping rooms are also being attended to on a regular basis with plans for upgrades in the very near future. Thank you for your compliments on the staff of...

Sierra Vista, Arizona
Reviewed 19 May 2016

1) I am a smoker and this seems to be the only hotel left that has smoking rooms. 2) 2 washers and dryers for a full hotel is not enough. I would recommend stackable machines to double up. 3) The Internet was out for 4 days (I was staying there for a month AND working a night shift and the...

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Sondra M
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments. You may be right about the stack-able machines. I will look into that. The Internet was an outage in our area and we did have the guest network up the following day, not to full capacity, but it was working. My apologies for any inconvenience caused you during this time. Our staff is mostly Hispanic...

Round Rock
Reviewed 18 May 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Tony F
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

El Paso, Texas
Reviewed 17 May 2016

The front desk staff helped us plan for our next stop in Juarez. The pool area is clean and comfortable. The hot tub was super nice. The room was only average as the Pillows were flat and lumpy. The bed was good. The breakfast had variety and was good. Overall good stay.

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Helpful?
Thank Elva J
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for taking the time to send in a review. I am pleased you had an enjoyable stay. My apologies about the Pillows; I have addressed this with the Housekeeping Manager and changes have been made. We appreciate your business and hope to see you back here real soon.

Ciudad Juarez, Mexico
Reviewed 16 May 2016

we were on May 13 and the reception lady was very welcoming and friendly, helped us to check-in time was very asy thanks

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Jose E C
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your very nice comments. It is always nice to hear about the front desk service, as we certainly want all of our guests to be welcomed properly. We appreciate your business and hope to see you soon. Best regards,

Reviewed 16 May 2016

If you like paying $95 for $29 motel room, this place is for you. I've been in jail cells cleaner and nicer than these rooms. The tv was crooked barely worked, the room stunk, oh and bring some muck boots to walk around on the carpet... I would recommend this place for demolition as it probably is unfit to be...

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Helpful?
Thank Aaron G
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Your comments are very concerning to me as we certainly want all of our guests to be pleased with their accommodations. I would have been more than pleased to have addressed your concerns while you were in house as the hotel values all customers and their immediate concerns, this way, my staff and I have the opportunity to make corrections...

Reviewed 15 May 2016 via mobile

When I arrived at the Hawthorn their computer system was down. In light of this, I was asked to wait in the lobby until the computer was back up and working. Katherine, the customer service agent, was helping multiple customers in the same situation I was in, sitting down with each of us in the lobby personally and taking our...

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Helpful?
Thank Patrick M
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your review and especially about the GREAT customer service our Associate was giving. I was there at that time as well, and couldn't have been more pleased myself at the "take charge" attitude she displayed. We are very pleased to have her on our staff and this review is most appreciated and will be addressed with the...

Reviewed 14 May 2016 via mobile

Been coming here for 4 years with a company I work for. Courteous and friendly staff. Strong wifi, cable tv, hot tub is awesome for relaxing at night. Pool feels great. Grill poolside for a great view. Free breakfast. Thanks!!

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Helpful?
Thank Bobby C
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your very nice review. We appreciate your business and always look forward to y our return. Thank you again.

El Paso, Tx
Reviewed 14 May 2016

Best hotel husband and I have stayed in lately. Staff were friendly, they had a cook out at the pool, they were offering food to all guests. We were VERY hungry and ate there. It was nice overall.

Review collected in partnership with Hawthorn Suites by Wyndham
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Helpful?
Thank Canoj10
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your review, so pleased that you enjoyed your stay with us. Please come again as we appreciate your business.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Region: United States > Texas > El Paso
Price Range: ₹ 5,696 - ₹ 7,726 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham EL Paso Airport staff and other travellers.
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Buena Park, California

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Questions? Get answers from Hawthorn Suites by Wyndham EL Paso Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't use their facility”
 of 5 bubbles Micpea16, 24 Mar 2017 | Read review
“Please stay at the Hawthorne by the airport, is definitely a place to rest, relax and take care of your business or have a staycation.”
 of 5 bubbles , 18 Mar 2017 | Read review
“Ground floor close to lobby”
 of 5 bubbles 552kareyw, 19 Feb 2017 | Read review
“Rooms are spread out over property with some areas very quiet”
 of 5 bubbles donaldw840, 27 Sep 2016 | Read review
“The extra charge for the larger suites are well worth it.”
 of 5 bubbles elynch44, 24 Aug 2016 | Read review
5 of 5