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Hawthorn Suites by Wyndham EL Paso Airport

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Hawthorn Suites by Wyndham EL Paso Airport
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816 Reviews from our TripAdvisor Community

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There are newer reviews for Hawthorn Suites by Wyndham EL Paso Airport
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Showing 797: English reviews
USA
Reviewed 30 June 2016

I wasn't expecting luxury or anything, just something clean and comfortable for a one night stay. Not sure we just got a "bad" room or what, but I definitely felt like I was staying at a motel. The room was filthy. The carpet looked as though it had not been vacuumed before our arrival, pubic hair in the shower, drapes...

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Thank Real_Hotel_Reviews
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Your comments are most concerning to me and my sincere apologies for the numerous deficiencies. This has been addressed with the department Managers and we would appreciate another opportunity to better serve you in the future. I am pleased that you found our breakfast enjoyable and the Gym. Again, my apologies.

Bremerton, Washington
Reviewed 28 June 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank 487aprilc
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Dallas tx
Reviewed 27 June 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank pedroh985
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Erie, Pennsylvania
Reviewed 26 June 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Devin_Black
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Tucson, Arizona
Reviewed 26 June 2016

My stay was for about a month. The key card would stop working and had to walk down to the front dest about 10 times during my stay. Cleaning ladies would never wash the dishes or vacuum well. There was a lack of communication in the room service department. Every morning i had to ask for the flavored creamer for...

Review collected in partnership with Hawthorn Suites by Wyndham
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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Your concerns are important to me and I feel that with such a long stay, we should have addressed these concerns early on with you and resolved them. The flavored creamers are in the breakfast area daily and our guests are welcome to take some back to their rooms. This should not have been an issue at all. The housekeeping...

El Paso, Texas
Reviewed 23 June 2016

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank ccm340
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Alexandria, Virginia
Reviewed 23 June 2016

I stayed there for business. It was really quite terrific. The facility was clean, the staff attentive, the amenities while dated were clean and usable. I didn't eat breakfast while there but I saw it and it looked appropriate and delicious. I'd love to give this the highest rating but the one area I didn't think the hotel did very...

Review collected in partnership with Hawthorn Suites by Wyndham
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Thank Jose V
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you for your comments. You may have been there when the PMS system was down, as this has happened upon several occasions and is out of the control of the hotel and the desk agent. The Hawthorn is expected to upgrade very soon. Our apologies for this wait. We are very pleased that you found other amenities of the...

Reviewed 23 June 2016 via mobile

Came in early before the 3pm check in. There were no clean rooms, but Nellie and Fernando helped me get a room. So my wife and I could get some rest before we had a huge family reunion. Great staff and plenty of good vibes. The breakfast was amazing and I enjoyed the bar as well. Great place to stay!!

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GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank You, Thank You! I will pass along your nice compliments to the staff. We welcome your return!

Reviewed 21 June 2016 via mobile

I have been staying at the Hawthorne Suites for over a month for work, and I really can't imagine staying anywhere else in El Paso. The location is great, there's TONS of great restaurants and attractions nearby and their shuttle will take you anywhere within a 3 mile radius. The pool is nice, and has plenty of lounge chairs and...

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Helpful?
Thank Jason B
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

Thank you so much for this "GREAT" review. Nice things about the staff too of which we love to hear about. So very pleased that you feel at home with us and we want you to know how much we appreciate you and your business and taking the time to write about your stay. Much appreciation.

Tucson, Arizona
Reviewed 12 June 2016

Although our room was clean, and the breakfast excellent, our one night visit would not have been very good without the support of Juan on the front desk. Juan's can-do attitude and solution orientation was in stark contrast to front desk person David. We didn't know that the shuttle to the airport wouldn't be available when we booked (they are...

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Thank service197
GMHawthornSuites, General Manager at Hawthorn Suites by Wyndham EL Paso Airport, responded to this review

We Thank you for your comments and we are very pleased that you were assisted by a very seasoned team member. Attitude is everything, isn't it? Solutions we should expect. Providing excellent customer service is something we strive to do with each customer we have, my apologies that you found it to be otherwise as I know that it is...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service

Additional Information about Hawthorn Suites by Wyndham EL Paso Airport

Address: 6789 Boeing Dr, El Paso, TX 79925-1103
Region: United States > Texas > El Paso
Price Range: ₹ 5,667 - ₹ 7,621 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hawthorn Suites by Wyndham EL Paso Airport 2.5*
Number of rooms: 191
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Also Known As:
Hawthorn Suites By Wyndham - El Paso Hotel El Paso
Hawthorn Suites El Paso
Hawthorn Hotel El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Hawthorn Suites by Wyndham EL Paso Airport staff and other travellers.
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Buena Park, California

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Questions? Get answers from Hawthorn Suites by Wyndham EL Paso Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't use their facility”
 of 5 bubbles Micpea16, 24 Mar 2017 | Read review
“Please stay at the Hawthorne by the airport, is definitely a place to rest, relax and take care of your business or have a staycation.”
 of 5 bubbles , 18 Mar 2017 | Read review
“Ground floor close to lobby”
 of 5 bubbles 552kareyw, 19 Feb 2017 | Read review
“Rooms are spread out over property with some areas very quiet”
 of 5 bubbles donaldw840, 27 Sep 2016 | Read review
“The extra charge for the larger suites are well worth it.”
 of 5 bubbles elynch44, 24 Aug 2016 | Read review
5 of 5