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Red Roof Inn El Paso East

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Red Roof Inn El Paso East
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202 Reviews from our TripAdvisor Community

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Showing 197: English reviews
San Fernando
Reviewed 2 weeks ago

Been staying here for about a week and so far everything has been fantastic. The rooms are clean and affordable and the ambience is super nice. The service here is exceptional in particular Andy the night guy. He is always willing to help no question asked , with a smile on his face. Thank u for everything and will definitely...

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Helpful?
Thank Kayla E
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your stay with us here in El Paso. We appreciate your kind comments about the cleanness and affordability of our rooms. Andy was pleased to know he was able to make your stay more enjoyable. Hope to continue to serve you in the future.

Reviewed 3 weeks ago via mobile

It was the worst experience I have ever had, the room was dirty and had a bad odor to it. We went without sheets and towels for a while due to the fact that they had to go wash them then bring them back and didn't have any to replace them with. When house keeping went they did not throw...

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Helpful?
Thank Chantelle H
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

Santa Barbara, California
Reviewed 3 weeks ago

This is the filthiest hotel I have ever been in! We were worried when we realized they were located directly behind a strip club and it lived up to that caliber of an establishment. I'm not sure if one of the hookers working here had an injury, but there was dirt and possibly blood on one of the walls and...

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Helpful?
Thank Lourdes N
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for taking the time to tell us about your experience at the El Paso Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

Seattle, Washington
Reviewed 4 weeks ago

Hotel staff was rude. Should have been our first clue. Our room had not a single garbage can, yet there was an envelope from housekeeping requesting a tip for doing such a great job cleaning the room. Neither the sink nor the shower had drain plug/stoppers. Supposedly non-smoking hotel, but our room reeked of smoke. Hot water was minimal. Hotel...

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Helpful?
Thank mj m
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for taking the time to tell us about your experience at the El Paso Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.

Sydney
Reviewed 20 November 2016

Check in was quick, the staff were very friendly and gave us directions for restaurants, even gave us a small map of the local area, much appreciated. Our room was spacious and clean, the bed was comfortable. The room was quiet, we got a great nights sleep. Lots of parking available. There are restaurants and bars within an easy walk,...

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Helpful?
Thank SydneyBambam
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your experience at our property. We appreciate your comments about our friendly staff and the fact that you found your room comfortable, spacious, and clean. Our staff was pleased to know they we able to make your stay enjoyable.

Duluth
Reviewed 15 November 2016

The hotel met my needs for a weekend business stay in El Paso. The hotel staff were kind enough to let me enter the room earlier than check-in time. However, the lobby, public bathrooms and hallways were quite dirty. A little vacuuming or washing wish soap and water would do to make it a little better. The room itself was...

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Helpful?
Thank deogratiasopade
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time and candor in posting your review. We appreciate your comments about our staff and service. We will focus our efforts in those areas you mentioned. Your comments allows us to recognize the areas we need to improve. Thank you again for your help.

Altoona, Iowa
Reviewed 2 November 2016 via mobile

Spent the weekend here paid a fair price front desk and cleaning staff very friendly and courteous room was good size and clean everything worked wifi was strong we will be back next trip to el paso..

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Helpful?
Thank John M
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review. We appreciate your kind comments about our low rates are and our Front Desk Straff. We hope to serve you again when you travel to El Paso.

ELY
Reviewed 1 November 2016 via mobile

My dog and I spent the weekend here. The room was comfortable. This Inn is in a decent location and was not overpriced. I would stay here again, as I felt safe here and the staff was great. Lots of restaurants and shopping in the area, and easy access to the freeway.

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Helpful?
Thank TERI D
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your wonderful comments about feeling safe and our location. Many of our guests comments reflect the same experience. Again, thanks for your time and sharing your experience with us.

Chandler, Arizona
Reviewed 9 October 2016 via mobile

Had to crash for 6 hrs before we start driving early next day. So tried this place since they didn't have pet fee. Pretty decent hotel for the price. Very affordable compared to others in the area.No free breakfast but they have free coffee which was not so good. Overall, I am happy with my stay and got a good...

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Helpful?
Thank kamada199
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in posting your review about your stay at our Inn. Glad to know you found our price reasonable and no charge for pets. We are pleased to know overall you were happy with your short stay.

Tempe, Arizona
Reviewed 13 September 2016 via mobile

I am going through personal problems stay at the hotel they treated me like family they went out of their way to help me and make me feel like I was with family I recommend to the world Red Roof Inn in the East Side in El Paso cuz they will go out of there way to make you feel...

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Helpful?
Thank baltazar r
David P, General Manager at Red Roof Inn El Paso East, responded to this review

Thank you for your time in sharing your impressions of our Hotel and staff. We all appreciate your heart felt comments, and look forward to continuing providing your the service you have acknowledged.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
The 100% smoke-free Red Roof El Paso East has newly renovated rooms and is located in East El Paso adjacent to I-10. Our guests will have easy access to many shopping malls, the Tinsel Town movie complex, and a large variety of restaurants, all within a half mile. Other nearby attractions includes Star Western Wear, University of Phoenix, Lowe's, Home Depot, Bank of America, Chase, and Wells Fargo. El Paso International Airport is a short drive and you can reach Fort Bliss and the Socorro Sports Complex just off of Loop 375. The Zaragoza International Bridge, for entry into Juarez, Mexico and the Avenue of Americas International Business Park is just minutes away. Three large medical centers are conveniently located to our Inn-- Del Sol, Physicians, and Sierra Providence. When you check into Red Roof Inn El Paso East, check out the fantastic new amenities in our NextGen (R) design rooms! The rooms at this 100 percent Smoke Free inn feature new, comfy Rest Suite beds by Serta, plush high-end bedding, new modern design flooring, comfortable new seating a large, flat-screen TV and free WiFi. Experience our complimentary coffeehouse-style coffee and tea in the lobby. This hotel also offers a conference room, microwave & refrigerator (for a nominal fee), an elevator, interior and exterior corridors and "On Command Video" with a selection of free TV channels, pay-to-view premium channels, movies, music and games. One well-behaved family pet per room is welcome. ... more   less 

Additional Information about Red Roof Inn El Paso East

Address: 11400 Chito Samaniego Drive, El Paso, TX 79936
Region: United States > Texas > El Paso
Price Range: ₹ 3,618 - ₹ 4,984 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Red Roof Inn El Paso East 2*
Number of rooms: 122
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Also Known As:
Red Roof Inn - El Paso East Hotel El Paso
El Paso Red Roof Inn
Hotel Style:
#10 Business Hotel in El Paso
#12 Family Hotel in El Paso
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Questions & Answers

Here's what travellers have asked, with answers from Red Roof Inn El Paso East staff and other travellers.
3 questions
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6 months ago
over a year ago
Chicago, Illinois

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Questions? Get answers from Red Roof Inn El Paso East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Standard King was excellent!”
 of 5 bubbles deogratiasopade, 14 Nov 2016 | Read review
“Ask for Top Floor :) It has the best view”
 of 5 bubbles KariTowers, 4 Jun 2016 | Read review
“Go somewhere else.”
 of 5 bubbles 709dannl, 16 Apr 2016 | Read review
“All rooms are nonsmoking so if you smoke request a first floor and smoke outside please.”
 of 5 bubbles baltazarr802, 8 Mar 2016 | Read review
“Choose to stay inside the actual hotel if you can. Staying on the street level in the motel is not the best in a town like El Paso.”
 of 5 bubbles sophiebJ7371TU, 22 Feb 2016 | Read review
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