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We had requested a non-smoking room but the only room with a queen bed was a smoking unit. Staff gave us another non-smoking room with twin beds. The TV did not have any of the normal broadcast channels -- NBC, CBS, ABC -- which was...More
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Response from Super8-03527, Front Office Manager at Super 8 ThurmontResponded 26 October 2017
Thank you Joice for your feedback. We are glad we were able to accommodate your room request.
We apologize for not meeting your expectations on TV channels,your feedback will definitely help us improve our services.
Thank you for choosing Super 8 for your stay.
First impression was walking into a chemical smelling lobby, was repulsive. Then, the manager decided to disregard the price I was promised when I reserved the room 6 weeks prior. There was a big event in town and they figured they price gouge.I found another...More
Thank Carlene B
Response from Super8-03527, Front Office Manager at Super 8 ThurmontResponded 18 October 2017
I have nothing negative to say. The room was spotless, clean bathroom, even the lobby smelled clean. Room service was prompt. Polite. I honestly don't know why there are so many bad reviews. The front desk answered all my questions. Slight smell of cigarette smoke,...More
Thank Chloe C
Response from Super8-03527, Front Office Manager at Super 8 ThurmontResponded 16 October 2017
Thank you Chloe for your review. We are pleased to hear that you had a super stay at Super 8 Thurmont. Our team looks forward to providing you with exceptional service in the future.
It’s our commitment to serve our guests to our best ability...More