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Traveller (1834)
Room & Suite (677)
Dining (119)
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Overview
  • Excellent55%
  • Very good36%
  • Average7%
  • Poor1%
  • Terrible1%
Travellers talk about
“roof terrace”(296 reviews)
“metro grill”(190 reviews)
“bagels”(701 reviews)
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
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Reviews (4,407)
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3,644 results
Traveller rating
2,052
1,229
259
60
44
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LanguageEnglish
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2,052
1,229
259
60
44
Show reviews that mention
All reviewsroof terracemetro grillbagelsthe empire state buildingtea and coffeepremier queen roomnew yorkgreat hoteltimes squarecontinental breakfastfamily suiteset you up for the dayherald squarepenn stationthe penthousefresh fruitperfect location
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21 - 25 of 3,644 reviews
Reviewed 4 weeks ago via mobile

We booked this through Virgin Holidays and overall were pleased with the hotel. We stayed mid January 2018. We arrived at about 13:00 to be told our room wasn’t ready which we were disappointed about (every other guest that checked in after us went straight...More

1  Thank Eihposassilem
Response from HotelMetroNYC, The Team at Hotel MetroResponded 4 weeks ago

Hello Eihposassilem, Thank you for providing the TripAdvisor community with such a greatly detailed review of your stay with us this year. Our check-in time is 4 pm, and while we do our best to offer early check-in when available, this is not always possible...More

Reviewed 4 weeks ago

2nd time me and my wife have stayed at this hotel, Great location virtually opposite the empire state building and central to a lot of attractions, Very good staff, lovely old art deco style rooms and lobby. Great hotel.

Thank _vistalee1
Response from HotelMetroNYC, The Team at Hotel MetroResponded 4 weeks ago

Hello _vistalee1, We are thrilled to be your favorite hotel, thank you! It's lovely to welcome our repeat guests, and we are glad that you enjoyed your stay. Thanks for the super review, we hope to welcome you again soon.

Reviewed 4 weeks ago

Lots of good things about the hotel, in particular its central location which gives easy access to all parts of the City. The lobby, lounges and restaurant are decorated in an art deco style which works well but looks tired and dated when it comes...More

Thank florida2013mjb
Response from HotelMetroNYC, The Team at Hotel MetroResponded 4 weeks ago

Dear florida2013mjb, Thank you for your thoughtful feedback. We are sorry that you experienced any property challenges during this visit and want to let you know that we plan a series of enhancements to our guest rooms and restaurant this Spring and Summer with an...More

Reviewed 4 weeks ago

They told us that the hotel was a bit older, but has not lost its charms yet. The old glory time are still clearly present. In terms of location you can not be better. Close to Time Square and other todo attractions. From the roof...More

2  Thank Jimmy V
Response from HotelMetroNYC, The Team at Hotel MetroResponded 4 weeks ago

Dear Jimmy V, We are delighted that you enjoyed staying with us and that our location was perfect for your site seeing. Our rooftop terrace is open to hotel guests only, and we agree with you, the night views are especially beautiful. Thank you for...More

Reviewed 5 weeks ago via mobile

With all the fantastic reviews this hotel has received I expected more than we got. Reception staff were totally disinterested in us , felt that by checking in we were causing them an inconvenience Furniture in reception area tiered and in need of repair Our...More

1  Thank Helen S
Response from HotelMetroNYC, The Team at Hotel MetroResponded 4 weeks ago

Dear Helen S, We appreciate that you have shared feedback about your recent stay and are sorry that you did not experience the friendly helpfulness that our staff is usually known for. Our guests are very important, and we do our best to make sure...More

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About
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Breakfast included
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Multilingual Staff
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Restaurant
Bar/Lounge
Details
Price range
US$ 171 - US$ 442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Family Hotel in New York City
#68 Romantic Hotel in New York City
#113 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
Details
Price range
US$ 171 - US$ 442 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#43 Family Hotel in New York City
#68 Romantic Hotel in New York City
#113 Business Hotel in New York City
Room types
Non-Smoking Rooms, Suites
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Traveller (1834)
Room & Suite (677)
Dining (119)
Pool & Beach (1)
Amenities (40)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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Linda107151
19 May 2018|
AnswerShow all 4 answers
Response from kelvin j | Reviewed this property |
I asked my travel agent and they knew it was stopping.
0
Votes
Phil F
17 May 2018|
AnswerShow all 4 answers
Response from Leah O | Reviewed this property |
My experience was the same as previous replies. The hotel was excellent for cost.
1
Vote
Coolmanb
30 March 2018|
AnswerShow all 5 answers
Response from C P | Reviewed this property |
Sorry I missed this. We didn’t see or hear anything while we were there
0
Votes
Room Tips
"Get one as close to the roof as possible faceing the empire state building."
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"Maybe avoid a front of house room."
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"Street view -Looking out to Empire State Building"
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"Don't waste money on flash hotels read reviews on here before you book."
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