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The Marcel at Gramercy

3,391 reviews
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Traveller (577)
Room & Suite (474)
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Overview
  • Excellent49%
  • Very good32%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(65 reviews)
“floor lounge”(79 reviews)
“new york”(413 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4.0 Star Hotel
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5 Mar6 Mar
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,391)Write a Review
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961 - 965 of 2,896 reviews
Reviewed 15 April 2016 via mobile

Marcel at Gramercy is clean and friendly. Well located for our purposes (close to Stuy town) and. It a long walk from subway ( a few blocks). The breakfast in the lounge seemed a little pricey at $12.00 so we elected to go to the...More

Thank HuberaSantio
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 18 April 2016

Hello HuberaSantio, Thank you for your review. I was delighted to read that you enjoyed your stay and in particular that you found the staff to be friendly and our location to be ideal for your needs. We look forward to welcoming you back in...More

Reviewed 15 April 2016 via mobile

Marcel at Gramercy hotel has exceeded my expectation of their customer service before and after my arrival. The General Manager Mike replied to my email in less than a day regarding my birthday celebration. Not only my room was upgraded, there was also a bottle...More

1  Thank Dchan456
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 18 April 2016

Hello dlau123, Thank you for your amazing review on Tripadvisor! We are so thrilled to see that we were able to make your Birthday celebration even more special! Thank you for mentioning our amazing Staff, clean and comfortable rooms, and perfect location. Most importantly, thank...More

Reviewed 15 April 2016

An overall good experience with the hotel. Clean, comfortable and adequate space. Except the noise and sounds from the outside,I was able to sleep decently. It is a good hotel for business purposes. Internet was included during my stay, but I think you have to...More

Review collected in partnership with this hotel
Thank molyv
Response from MarcelGeneralManager, General Manager at The Marcel at GramercyResponded 18 April 2016

Hello molyv, Thank you for taking the time to review your stay on Trip Advisor. The only way we can improve is through feedback from our guests. While there is a charge for in-room WiFi, it is complimentary in our 10th Floor Guest lounge. I...More

Reviewed 15 April 2016 via mobile

If you stay here walk out the front for and turn right and catch a cab from this point or turn left and walk straight to Madison square garden to save time in taxi's. Better than getting one from the door- or order an uber....More

Thank Libertyne W
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 18 April 2016

Hello Libertyne W, Thank you for your review. Thank you for mentioning our location, our hotel restaurant Natsumi Tapas, and our 10th Floor Guest Lounge with Continental Breakfast, complimentary coffee and wifi and stunning views of the Empire State Building from our rooftop terrace. It...More

Reviewed 14 April 2016 via mobile

Although small, the room was fine for a few nights stay. Wifi and coffee on the 10th floor was a great feature. Staff very helpful and helped me book my return transfer to the airport. Only complaint is being charged £5.50 ($7) for a bottle...More

Thank Carlypom
Response from MikeWilliamsGM, General Manager at The Marcel at GramercyResponded 15 April 2016

Hi Carlypom - Thank you for sharing your experience with us. While I am happy to hear that you enjoyed your stay and found our Team to be helpful, I am sorry for the confusion with the mini bar bottled water. The water bottle actually...More

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About
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$ 109 - US$ 421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Best Value Hotel in New York City
#94 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 109 - US$ 421 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#46 Best Value Hotel in New York City
#94 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (577)
Room & Suite (474)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
Ask a question
AOW23
7 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Ana L | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
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Room Tips
"great location, good service, quiet rooms"
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"good safe location - as a NY'er for 58 years"
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"Corner queen size room was good."
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"All rooms fine!"
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