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The Marcel at Gramercy

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The Marcel at Gramercy
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2,800 Reviews from our TripAdvisor Community

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There are newer reviews for The Marcel at Gramercy
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Showing 2,395: English reviews
Columbia
Reviewed 13 June 2015

Needs help in trying to restore this hotel to the place it once was .floors are hard to get to elevators are not programmed correctly , can take 10 minutes or more To get downstairs .. Let's to the rooms never work .. Had to have a new key upon my return to the hotel every night for a week

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Helpful?
Thank Larry R
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Larry R - Thank you for sharing your experience with us. I am truly sorry to hear of the difficulties you experienced during your recent stay with us. I have sent you a private email message, and hope to hear back from you soon. Thank you again! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Basildon, United Kingdom
Reviewed 12 June 2015

The hotel is in a great location. The staff are really friendly and helpful. The room was great for what we needed. Will deffinately book again and recommend to all !! Special recommendation for the door staff who went out of their way to make you feel great, giving tips on the area and best places to go.

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Helpful?
Thank Alicia S
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Alicia S - Thank you so much for sharing your great review with us! We're glad you enjoyed our convenient location, and love that the staff was very friendly and helpful! We hope to see you again soon. Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Toronto
Reviewed 11 June 2015

We stayed here one night while visiting New York as we stayed with friends in Jersey for the rest of the trip. Cute little hotel in a nice area - lots of restaurants nearby. 5 minute walk to the subway. Room was clean and modern. Pretty small room but it's New York, so no surprise there. Staff were very friendly....

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Helpful?
Thank Alana K
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Alana K - Thank you for sharing your great experience with us! We are glad you noticed our nice neighborhood, and hope you took advantage of the great eateries around the area! Thank you again - we hope to see you again soon! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Helsinki, Finland
Reviewed 11 June 2015

The hotel was okay but for the price paid it did not offer anything special and it also had some things that created additional discomfort like noise from the street, small room, analog TV channels, lounge opening hours.

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Helpful?
Thank Kai S
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Kai S - Thank you for sharing your experience with us. We're sorry to hear you did not thoroughly enjoy your stay with us. Please contact me directly the next time you're planning a return trip. I would be glad to personally handle your reservation, and will ensure a great rate and upgraded room type. Thank you again -...

Buenos Aires, Argentina
Reviewed 10 June 2015

Especially thanks to Mike Williams who did everything to satisfy our requirements. Very good place, nothing wrong to say about it. Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Helpful?
Thank German P
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi German P - Thank you for sharing your experience with us. I am glad you reached out to me prior to your arrival... I hope I made your trip to NYC memorable :) ! We hope to see you again soon. Thank you! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Oakland Gardens
Reviewed 9 June 2015

I enjoyed my stay at the hotel. The staff were friendly and the location was awesome as it's just one block away from Baruch College where I attended an event. Unfortunately, one big cons to me was the defective drain of the tub. I did not like a bit about how I was still standing in the water up to...

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Helpful?
1Thank skatecmb
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi skatecmb - Thank you for sharing your feedback with us. We're glad to hear that you enjoyed our great location and friendly Team. However, I am truly sorry to hear about the other issues during your stay. I have reached out to you via email to discuss. Thank you again. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Mount Zion
Reviewed 9 June 2015

Great location - walk to Union Square or Herald Square. Good Restaurants were in the neighborhood. My room was very clean, new decor and quiet. Very friendly staff. Great stay, I would choose this location and hotel again.

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Helpful?
Thank cindyl810
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi cindyl810 - Thank you for sharing your great feedback with us! We're thrilled that you enjoyed your stay with us, and hope to see you again!! Take care. Mike Williams General Manager mwilliams@marcelhotelnyc.com

Jacksonville, Florida
Reviewed 9 June 2015

Great location for checking my daughter in at NYU and in the heart of shopping too. The staff went out of their way to make our stay pleasurable. I received a hand-written birthday card and bottle of wine on arrival and the bellman was so helpful with taxis and an airport car service. The rooms are stylish and offer every...

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Helpful?
1Thank bethch2015
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi bethch2015 - Wow! What a great review. We're glad you decided to celebrate your birthday with us, and love that our Team gave you a nice birthday welcome amenity. We hope you continue to stay with us as you visit your daughter while she's at NYU. Thanks again! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Philadelphia, Pennsylvania
Reviewed 9 June 2015

From the moment we arrived for our anniversary trip to NYC, the Marcel at Gramercy made the trip very special for us. Upgraded us where they could and they were accommodating to my breastfeeding wife.

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Helpful?
Thank eswiker
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi eswiker - Thank you for sharing your great experience with us! We're glad you decided to celebrate your anniversary with us, and hope we truly made it special for you! We hope to see you both again - perhaps on your next anniversary? Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

Reviewed 7 June 2015 via mobile

Our stay started with a warm welcome from Arvin who had been contacted by our daughter to advise this was our first trip to New York and while there we were celebrating my birthday. Our room had been upgraded and there was a complimentary bottle of wine in the room. We found this to be a great location, not too...

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Helpful?
Thank Lesley H
MikeWilliamsGM, General Manager at The Marcel at Gramercy, responded to this review

Hi Lesley H - Thank you for sharing your great feedback with us! We are thrilled to hear that Arvin gave you such a warm welcome, and hope he truly made your birthday celebration one to remember! We hope to see you on your next trip back to the States!! Take care! Mike Williams General Manager mwilliams@marcelhotelnyc.com

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Amenities

Highlights
  • Room Service
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
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  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Laundry Service
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Our perfect location in historic Gramercy District offers easy access to public transportation and major airports. Within arms reach are the hip neighborhoods of the East Village and Lower East Side, Madison and Fifth Avenue shopping, Baruch College, the Empire State and Flatiron buildings, and Union Square. Midtown, Soho, Greenwich Village and Chelsea areas are just a short walk away. ... more   less 

Additional Information about The Marcel at Gramercy

Address: 201 East 24th Street, New York City, NY 10010-3801
Region: United States > New York > New York City > Manhattan , Murray Hill
Price Range: ₹ 13,156 - ₹ 32,727 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Marcel at Gramercy 4*
Number of rooms: 136
Reservation Options:
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Also Known As:
Marcel At Gramercy Hotel
Marcel New York
Marcel Hotel Nyc
Hotel Marcel New York
Marcel Nyc
Hotel Style:
#112 Business Hotel in New York City
#122 Luxury Hotel in New York City
#141 Family Hotel in New York City
#143 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Marcel at Gramercy staff and other travellers.
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Questions? Get answers from The Marcel at Gramercy staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Try and get a room higher up ours was on 6th floor”
 of 5 bubbles davem656, 22 Mar 2017 | Read review
“great staff, good location”
 of 5 bubbles G2127DAashleyl, 20 Mar 2017 | Read review
“We have stayed in a variety of rooms and all are OK. Higher floors offer better views.”
 of 5 bubbles brookslambert, 2 Mar 2017 | Read review
“Get an upper floor room away from street noise.”
 of 5 bubbles LongIdler, 28 Feb 2017 | Read review
“Ask for a room high up with a view of The Empire State Building”
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