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The Marcel at Gramercy

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Traveller (617)
Room & Suite (481)
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Overview
  • Excellent50%
  • Very good31%
  • Average11%
  • Poor5%
  • Terrible3%
Travellers talk about
“guest lounge”(68 reviews)
“floor lounge”(85 reviews)
“new york”(423 reviews)
AMENITIES
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Room Service
Suites
Bar/Lounge
4 Star Hotel
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Reviews (3,575)
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3,054 results
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1,568
906
311
144
125
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1,568
906
311
144
125
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All reviewsguest loungefloor loungenew yorkmadison square parktenth floorthe empire state buildingroof terraceboutique hotelfree coffeean upgradebigger roomrooms are smallfew blockscontinental breakfaststreet noisecorner roomaround the corner
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911 - 915 of 3,054 reviews
Reviewed 10 September 2016

I do not want to give this hotel and good review in fear that it will always be booked out when I need to come to New York! HA HA, It is a marvelous Hotel, perfectly located , helpful staff, clean and contemporary, and priced...More

Review collected in partnership with this hotel
Thank N7811RWrebeccah
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 15 September 2016

Hello N7811RWrebeccah, Thank you for sharing your great feedback with us! No fear... contact me directly for your next stay so I may ensure all is well for you the same way. 5-STARS!!! Sincerely, JPD - gm@marcelhotelnyc.com

Reviewed 9 September 2016 via mobile

I've stayed in dozens of hotels in NY. We chose the marcel based on price and location during Fashion Week. But I had forgotten that I had once stayed here - and that sums up the property. It's kinda forgettable. The HVAC labors to get...More

Thank Rob S
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 10 September 2016

Dear Rob S, Thank you for your review. I'm sorry that you experienced some issues that didn't live up to the standards we normally deliver for our guests. It seems overall your stay went well aside from the concerns you mentioned. Please feel free to...More

Reviewed 8 September 2016

we found the location of this hotel to be a great asset. It was in a quieter neighborhood. The hotel rooms are on the smaller size but have european efficiency. We wish that the internet connection was free in the rooms. The staffi as very...More

Review collected in partnership with this hotel
Thank 117muralidhart
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 10 September 2016

Hello 117muralidhart, Thank you for sharing your great feedback with us! Please reach out to me for your next stay so I may ensure all is well for you with a 5-STAR stay on your return trip. Cheers! JPD - gm@marcelhotelnyc.com

Reviewed 8 September 2016

not a 4 star hotel. Room was very small but clean. The A/C could not be regulated for the small room and made loud noises. The floor was uneven so you had to be careful where to step. The shower curtain stuck to me because...More

Review collected in partnership with this hotel
1  Thank Brent C
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 10 September 2016

Hello Brent C, Thank you for the time your took in writing your review. I sent you a private message hoping to get more details about your stay. I hope we can be in touch so I may better assist you with the issues you...More

Reviewed 8 September 2016

Possibly the smallest room l have ever stayed in. Measuring approx 10' x 10' with a bed that was so uncomfortable we were pleased to be staying only 2 nights. The mini bar resembled a corner shop but with water at 7 dollars it was...More

1  Thank ashsan75
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 10 September 2016

Hello ashsan75, Thank you for the time your took in writing your review. I sent you a private message hoping to get more details about your stay. I hope we can be in touch so I may better assist you with the issues you experienced....More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Refrigerator in room
Minibar
Things to do
Bar/Lounge
Details
Price range
US$ 179 - US$ 497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#90 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Price range
US$ 179 - US$ 497 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#90 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (617)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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AOW23
7 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"We were thrilled w/our free bed upgrade, so were fine w/our interior window, but an exterior window might be..."
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"Ask for a room with a view"
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"Ask for the largest room you can afford"
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"For me was important to have the room looking to the street."
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