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The Marcel at Gramercy

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Traveller (615)
Room & Suite (481)
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Overview
  • Excellent51%
  • Very good31%
  • Average11%
  • Poor4%
  • Terrible3%
Travellers talk about
“guest lounge”(66 reviews)
“floor lounge”(82 reviews)
“new york”(421 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
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4 Star Hotel
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Rooms
3 Jun4 Jun
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1 room, 2 adults, 0 children
Standard Room
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Reviews (3,534)
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All reviewsguest loungefloor loungenew yorktenth floorthe empire state buildingroof terracemadison square parkboutique hotelfree coffeebigger roomrooms are smallcontinental breakfaststreet noisean upgradecorner roomaround the cornerlocation was perfect
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1,021 - 1,025 of 3,016 reviews
Reviewed 25 May 2016 via mobile

This hotel is the place to be! Excellent customer service and great location. I would come back in a heartbeat! I would definitely recommend to my friends and family. Thanks to the management and staff for making our stay extra special! 👍🏼👍🏼👍🏼👍🏼👍🏼More

Thank travelwithstyle1
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 26 May 2016

Hello travelwithstyle1, Thank you so much for sharing your great feedback with us! We're glad to hear that you enjoyed our great location, as well as the assistance of our friendly management team. We are fortunate to have a team of hospitality professionals who sincerely...More

Reviewed 25 May 2016

This is a very good hotel for New York! Yes the bedroom and the bed are tiny and yes it's noisy but the location is excellent, the hotel is very clean, its lounge is a very nice pace to stay and the reception staff (Milta,...More

Thank Corocoropollon
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 26 May 2016

Hi Corocoropollon, Thank you so much for sharing your great feedback with us! We're glad to hear that you enjoyed our great location, as well as our friendly staff even mentioning Milta, Arvin, and Ammar. We are fortunate to have a team of hospitality professionals...More

Reviewed 24 May 2016

In NY for a long celebration weekend, I was pleasantly surprised by the quality of the service at this hotel and the amenities. Milta, the front desk manager was exceptionally nice. She offered a complimentary room upgrade and even offered us a wonderful bottle of...More

Thank Gabriela L
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 25 May 2016

Hi Gabriela L - Thank you for sharing your experience with us! Milta is one of our best and brightest, and she will be thrilled to read your positive comments. We hope to see you again soon. Take care! Mike - General Manager gm@marcelhotelnyc.com

Reviewed 23 May 2016

Location is great. Staff is pleasant and accommodating. Rooms are clean and comfortable. Great for families, couples or business. Easy walking distance to underground rail, restaurants and NYC landmarks. Long or short stay, a perfect hotel. By the way, very comfortable bedding!More

Thank 782richien
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 24 May 2016

Hello Richie N, Thank you very much for the review of your stay here at The Marcel at Gramercy Hotel. I am glad you recognized the team and I will be sure to share your review with the team. We hope to have the opportunity...More

Reviewed 22 May 2016

The Gramercy was very nice. Staff was exceptional and the location was perfect for us. We were in town for a graduation so the price was a bit high but so were ALL hotels. I would definitely stay again!More

Review collected in partnership with this hotel
Thank Bonnie H
Response from GeneralMgrNYC, General Manager at The Marcel at GramercyResponded 24 May 2016

Hello Bonnie H, Thank you very much for your review of your stay here at The Marcel at Gramercy Hotel. We are fortunate to have a team of hospitality professionals who sincerely cares about your experience. I am glad you recognized them and I will...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Bar/Lounge
Free Internet
Hotel Amenities
Room Service
Laundry Service
Dry Cleaning
Concierge
Multilingual Staff
Breakfast Available
Room amenities
Air Conditioning
Minibar
Things to do
Bar/Lounge
Details
Price range
US$ 188 - US$ 481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Best Value Hotel in New York City
#85 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$ 188 - US$ 481 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#36 Best Value Hotel in New York City
#85 Luxury Hotel in New York City
#109 Business Hotel in New York City
#138 Romantic Hotel in New York City
Room types
Suites, Non-Smoking Rooms
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Traveller (615)
Room & Suite (481)
Dining (15)
Amenities (85)
Business Centre & Event Rooms (6)
Family and Play Areas (2)
Questions & Answers
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AOW23
7 November 2017|
AnswerShow all 6 answers
Response from Mary Sue F | Reviewed this property |
Uber or Lyft have the best pricing
0
Votes
Krystal J
18 October 2017|
AnswerShow all 5 answers
Response from Kendal B | Property representative |
Good morning, You can pay your room and tax in cash when booking the reservation in person. We do require a credit card upon check in for incidentals which we pre authorize 75.00 upon check out if no extra charges are added... More
0
Votes
a4alisaaa
22 May 2017|
AnswerShow all 7 answers
Response from JP D | Property representative |
Hello, its typically pretty slow during this holiday weekend so you should be fine. Unfortunately the garages here does not hold any spaces for future use.
0
Votes
Room Tips
"For me was important to have the room looking to the street."
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"Already mentioned"
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"Try to ask for a room facing the street and not the back walls."
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"Ask for a room away from 3rd Ave to avoid noise"
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