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The Westin New York Grand Central

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2,704 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,125: English reviews
Benicia, CA
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 29 March 2016 via mobile

Good solid hotel about a block to Grand Central Terminal. It was clean and comfortable and the staff were courteous and friendly. The price was a fair amount less expensive than the Times Square hotels since it was a bit away. Because of the lower price, we got two rooms: one for our children. We were able to get a... More 

Helpful?
Thank matt_train
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello matt_train, Thank you for taking out to review our hotel. I am delighted to hear that you had a wonderful stay with us. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again... More 

Ho Chi Minh City, Vietnam
Level Contributor
49 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
Reviewed 25 March 2016 via mobile

A decent hotel, well located in mid-town, but I found it short of the "Westin experience" - nowhere near the standard of their properties in Asia. Check-in - painfully slow after a long haul flight. Rooms - large for NYC but showing their age. Bathrooms need a renovation, showers need a manual to work. Breakfast - not included, but a... More 

Helpful?
2 Thank Matt G
Minneapolis
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 March 2016

After reading inconsistent reviews for this hotel, I had mixed expectations for our stay. My wife and I traveled to New York to celebrate our 16th wedding anniversary. When we arrived at the hotel, we were greeted warmly by the front desk staff, welcomed as SPG members, wished a happy anniversary and given the keys to our room. I had... More 

Helpful?
Thank dkuntz
boston,ma
Level Contributor
125 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 23 March 2016

Stayed here for the weekend since we were attending a Broadway show. The hotel is well located a couple of blocks east of grand central, close to many subway stops. Numerous attractions are an easy stroll away. Our corner room was on a higher floor with a great view of the lovely Chrysler building. Room was very clean and spacious.... More 

Helpful?
Thank linglingma
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello linglingma, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful time at our property. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued... More 

Istanbul, Turkey
Level Contributor
61 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 March 2016

I stayed in this hotel on a business trip and I chose it because of its proximity to the venue for my meetings. It is a well-located hotel for New York and the room that I stayed in was very comfortable. One major issue I would flag is related to the lift/elevator...on the days that I was there, I was... More 

Helpful?
1 Thank Bufoid
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Bufoid, Thank you for taking the time out to review our hotel. I am delighted to hear that you had a wonderful time at our property. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look forward to welcoming you... More 

Baltimore, Maryland
Level Contributor
116 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 March 2016 via mobile

Hotel rooms were ok but with a musty smell. And very humid even with A/C. Also a lock on how cool- I don't appreciate that control. Toiletries lacked - bring from home! The staff however is excellent. From check in throughout the trip, everyone here was helpful and kind. Overall, hotel was fine for our purposes but pretty bare bones.

Helpful?
Thank Edward B
Cincinnati, Ohio
Level Contributor
204 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 20 March 2016 via mobile

Stayed at the Westin Grand Central for a recent business trip to New York. My business is usually all within mid-town so I try to stay within walking distance. The location of the Westin Grand Central is great for a number of reasons - close to Grand Central Station for easy access to trains/subway, easy walk to Times Square and... More 

Helpful?
Thank Craig S
West Palm Beach, FL
Level Contributor
85 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 17 March 2016

Not a big fan of impersonal, large, chain hotels, but this is a good choice for Manhattan. Great location, with views (if you get high floor, good view room) of Chrysler building, it still gives impression of fresh, new, non-worn out hotel. Beds and covers are exceptional, everything is really clean, and the service we received at check in and... More 

Helpful?
Thank JaWestPalmBeach
Milford, Mi 48381
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 March 2016

The hotel was beautiful. Hector Isaza was the most helpful employee during my stay at the Westin! He gave us detail info about the city, was very personable and positive. He made our stay so welcoming and comfortable. Thank you Hector! :) Sarah Siriani

Helpful?
Thank SarahDora75
Strasbourg, France
Level Contributor
67 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 16 March 2016 via mobile

The greatest advantage of this hotel is to be located next to the Grand Central station. This means you can easily take the subway to all major Manhattan attractions. It is also at a walking distance from Times Square and Bryant Park. We had two rooms with a view on the Empire State Building. Although a bit dated (especially the... More 

Helpful?
Thank Tourvel_67

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 13,161 - ₹ 45,925 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#157 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
“No idea as we werent given the option of a high room!”
 of 5 bubbles flic22, 26 Nov 2016 | Read review
“Book a suite and you won't be disappointed. Nice spaces and comfortable seating.”
 of 5 bubbles davetS8949NR, 25 Nov 2016 | Read review
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