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The Westin New York Grand Central

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3,053 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,445: English reviews
New York City, New York
Reviewed 18 December 2016

When i first walk into the hotel i stopped and admired how nice it was, so many staff, everything when you walk into the lobby is nicely polished. HOWEVERRRR, i walk into my room(first thing i do is get ready to talk a shower) . And the tub had hair ALL over it , it was ridiculous!! Then i go...

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Helpful?
Thank alica g
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Celine V, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

Reviewed 18 December 2016 via mobile

Took my father here for a getaway! We had a great time location is great for broadway & time square. Deidre , front desk, & Eve, concierge, AWESOME!!!! They are a huge asset to the Westin! You cannot beat the location as you can walk to everything. Broadway & Times Square are about 5 minutes walk away. Rockefeller center, Radio...

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Helpful?
Thank Kerri B
Reviewed 17 December 2016 via mobile

Checked into the hotel on 16th Dec for 2 nights.. My first impression of Westin was very poor as the gentleman on the front desk was less than helpful and did nothing to welcome myself and my family to their hotel. We then were taken to our room on the 9th floor by Hector, who was lovely, however on inspection...

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Helpful?
2Thank BGracey123
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello BGracey123, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

Glasgow, United Kingdom
Reviewed 17 December 2016

great location, very central, clean, modern , with all facilities you would need. Only downside was the rooms have single glazed windows and the 24 hr noise of a city like New York can be off putting, even at 28 floors up.

Review collected in partnership with this hotel
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Thank j0hn067
Concord, North Carolina
Reviewed 16 December 2016

The Westin Grand Central is my favorite hotel in NYC. The location is perfect-two blocks from Grand Central Station for those using trains and just a few blocks from the Midtown Tunnel for those arriving by private car or taxi. Because the hotel is so close to the East River I save at least ten dollars on cab fare to...

Review collected in partnership with this hotel
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Helpful?
Thank usccha
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello usccha, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our...

Reviewed 15 December 2016 via mobile

Stayed for 3 days at the westin. While the service was very courteous and the place seems impressive they lack on the basic stuff. My room had one pillowcase with many stains on it(pic attached) so did some of the towels. The bath was cleaned also in a sloppy way. I purposely didn't call in to see how long it...

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Helpful?
Thank Pini M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Pini M, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to...

Toronto, Canada
Reviewed 15 December 2016

This was my first time staying at this hotel and it is definitely somewhere I'd stay again. My husband and I were in NY for my firm's holiday party that weekend, and unfortunately due to bad weather, our flight back home on Sunday evening was cancelled. We immediately started looking for where we could stay and saw that this hotel...

Review collected in partnership with this hotel
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Helpful?
Thank Alexandra S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Alexandra M, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Reviewed 15 December 2016 via mobile

Love the location, and many places to eat and drink close by. The room was large and accommodating, very comfortable bed and good shower and nice power water which is ways nice. The washing sink was kind of funny with a very s tap the cases water to go everywhere except inside the basin, but all is all very recommended....

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Helpful?
Thank Guy R
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Guy R, I am delighted to hear that you had a wonderful stay with us and you were able to enjoy our properties location during your visit to NYC. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with...

Boston, Massachusetts
Reviewed 14 December 2016

So sometimes you have to stay in a large, architecturally challenged, impersonal seeming behemoth of a hotel. For a business trip to midtown where most of the use of the room is for sleep, The Westin Grand Central fits the bill. Rooms are a generous size, the beds to Westin's wonderful specification, blissfully quiet on the upper floors. The staff...

Review collected in partnership with this hotel
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Helpful?
Thank charles r
Pawling, New York
Reviewed 14 December 2016

My family reserved 4 rooms including a suite for a weekend stay. I spent over 3 hours at the front desk sorting out the reservations which were made through Expedia. Apparently their systems do not communicate well with each other. Three of the four rooms were not ready until 6pm. With 3 grandchildren under 4 years old this was extremely...

Review collected in partnership with this hotel
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Helpful?
Thank 258charlie
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello 258charlie, Thank you for taking the time out to review our hotel. I am sorry to hear that you encountered issues during check in process. Please feel free to reach out to us in advance for any stay specification so that we may assist you in any way we can. Thank again for your feedback and we look forward...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 14,862 - ₹ 37,646 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#151 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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