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The location of the hotel is the best part of the hotel. The quality of the staff and hotel is subpar. With a name like Westin you expect the best but after my visit I can confidently say the Holiday Inn would have been a...More
1 Thank SJQUAKES74
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 15 August 2017
Thank you for taking the time to review your property. I am sorry to hear that our your stay at our property did not meet your expectations and condition of the bathroom was subpar. I would be delighted to look further into detail...More
The Westin Grand Central's seemingly untrained and unpleasant staff, mildewy rooms, lumpy beds, threadbare linens, buckled carpets, worn furniture, peeling wall coverings and attitude of indifference or downright rudeness from staff is just way too easy to avoid by staying somewhere else in Manhattan. There...More
2 Thank bryanUs
Response from Bhumika B, Executive Assistant at The Westin New York Grand CentralResponded 16 August 2017
Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to...More
This was our first time in New York and we couldn't have picked a better hotel. Check in was very quick, easy and friendly. The room was a good size and had a huge comfy king size bed, just what was needed after walking miles...More
We stayed at this hotel for three nights. Hotel is in a great location, rooms are comfortable and well decorated. We were on the 18th floor and had a great view of the Empire State Building. Staff were all very courteous and friendly. I will...More
One night stay.
Very well positioned for business and sightseeing.
Room on corner gave excellent views.
Food options good, if a little expensive and not food at night (note for late arrivals - no room service).
WIR - yes.
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the
affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time... More
Hello! I booked the room using Hotwire I really don't have anyone specific to contact. I suppose you can call the hotel direct to see if they can give you a good rate. Hotwire offers rooms based on availability. Each time it's different and you don't know what hotel you'll get until you pay. I requested a four star hotel and the Westin was offered. I've used that site many times and have always been satisfied.