We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

The Westin New York Grand Central

Show Prices
GreenLeadersBronze level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
The Westin New York Grand Central
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

2,982 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
There are newer reviews for The Westin New York Grand Central
See the most recent reviews
Showing 2,377: English reviews
Kent, United Kingdom
Reviewed 30 November 2016 via mobile

We were a little disappointed with the Westin, the check-in was chaotic as it was busy when we arrived yet there wasn't a fair queuing system, and the room assignment and key handover was a bit impersonal. We had booked a "traditional double double", the room was a good size with two double beds. The beds are divinely comfortable and...

 Report
Helpful?
1Thank CrackerDC21
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello CrackerDC21, Thank you for taking the time out to review our hotel. I am sorry to hear of the issues that you encountered during your stay with us. I would be delighted to look further into detail in your stay. Please feel free to email me at ShareExperience.03789@starwoodhotels.com. Thank again for your feedback and I look forward to hearing...

London, United Kingdom
Reviewed 29 November 2016

We stayed 4 nights in a Traditional Room on the 10th floor of the Westin Grand Central. The hotel is excellently located for tourists to the city as it is walking distance to Grand Central station (5 minutes) and about 15 minutes to 5th Avenue. Getting to the hotel wasn't too much of an issue as the shuttle bus from...

 Report
Helpful?
Thank griggstraveller1
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello griggstraveller1, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage and that our associates were able to offer you late check out for your late travels. As we strive to excel in the...

Reviewed 29 November 2016

This hotel was brilliant! Myself and two friends stayed here from the 22nd November to the 26th. Its very central to everything, not too far from the subway, shops, Times square etc. The staff were so friendly and lovely. Always helped us when we asked for it, and gave us tips of where to go and when etc. The doormen...

Review collected in partnership with this hotel
 Report
Helpful?
Thank KellyBonny
Farnham, United Kingdom
Reviewed 29 November 2016

First class from check in to check out. Rooms were spotless, toiletries replenished generously (a first!) and comfy bed. Staff were not only professional but so warm and friendly at the same time- nothing was too much trouble. Bar was really pleasant for a drink after shoppping and bar man was also great! Location was perfect- I cannot fault a...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Christina J
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Christina J, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I...

Kilmarnock, United Kingdom
Reviewed 29 November 2016

On arrival the reception staff especially Bernardo were great, we were given an extended checkout time of 3pm. We were asked if we were a member of SPG which I was (it is free to sign up to), this gave us free Wi-Fi otherwise it would have cost $94 for the week, I find it strange in this day and...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Suzy H
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Suzy H, Thank you for taking the time out to review our hotel. As we strive for excellence in customer service it is wonderful to hear such great things from our guests. I especially want to thank you for the special mention to our associate Bernardo; I will be sure to forward your great comments to our management staff...

Athens, Georgia
Reviewed 29 November 2016

Great location. Very helpful concierge service. I can't remember her name, but her initials were RL. The room was very nice and clean. Each member of the staff that I encountered was friendly and helpful.

Review collected in partnership with this hotel
 Report
Helpful?
Thank stseila
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello stseila, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will...

Nottingham, United Kingdom
Reviewed 29 November 2016 via mobile

Just returned from a weeks stay at this hotel with my husband as an early treat to celebrate my upcoming 30th birthday. Couldn't have asked for a better hotel especially with the location being so near to grand central as well as Times Square. This is my 3rd time visiting New York and by far has been the best. Was...

 Report
Helpful?
Thank chiara2312
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Chiara2312, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will...

Washington DC, District of Columbia
Reviewed 29 November 2016

I was on vacation here last February and I can honestly say that this is a really good choice for a hotel conveniently located within Manhattan. The rooms are modern. The bar is really good and they serve good food. And the views to the Empire State are awesome!

 Report
Helpful?
Thank Jordi M
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Jordi M, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I...

Sammamish, Washington
Reviewed 29 November 2016

Very nice hotel though I was expecting a more grand hotel entrance/check in area. I've stayed at other Westin properties and all had beautiful eye catching entrances. We arrived on Thanksgiving but the only restaurant serving thanksgiving dinner was the bar area-the LCL Restaurant. Not an upscale restaurant for Westin. So we had thanksgiving dinner at the Seafite Grill- very...

Review collected in partnership with this hotel
 Report
Helpful?
2Thank Carol R
Reviewed 28 November 2016 via mobile

Could not find a bad word to say about this hotel. Perfect location for Time Square and all other attractions. Impeccable staff from arrival to departure. Great price and value for money. Will definitely be going back!

 Report
Helpful?
Thank Karl L
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Karl L, Thank you for taking the time to review our hotel. am delighted to hear that you had a wonderful stay with us. I am happy to hear that our hotel’s location worked to your advantage. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I...

900 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (658)
Viewed
Room/Suite (173)
Viewed
View from Room (111)
Viewed
Hotel & Grounds (71)
Viewed
Bathroom (51)
Viewed
Dining (8)
Viewed
9:36
Videos (2)
Viewed
Other (242)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (215)
Viewed
Amenities (17)
Viewed
Deluxe Corner Room (25)
Viewed
Deluxe Double Double Room (30)
Viewed
One Bedroom Suite (40)
Viewed
Presidential Suite (66)
Viewed
Dining (6)
Viewed
The Hotel (31)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Room/Suite (7)
Viewed
Hotel & Grounds (6)
Viewed
Business Centre/Function Rooms (2)
Viewed
Dining (2)
Viewed
Other (10)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#198 of 464 in New York City
1,763 reviews
Midtown
Grand Hyatt New York
Grand Hyatt New York
#311 of 464 in New York City
7,966 reviews
Midtown
W New York
W New York
#307 of 464 in New York City
4,056 reviews
Show Prices
Show Prices
Show Prices
Midtown
Fitzpatrick Grand Central Hotel
Fitzpatrick Grand Central Hotel
#67 of 464 in New York City
2,006 reviews
Midtown
Hilton New York Grand Central
Hilton New York Grand Central
#302 of 464 in New York City
2,258 reviews
Midtown
The Lexington New York City, Autograph Collection
The Lexington New York City, Aut...
#290 of 464 in New York City
2,951 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 13,240 - ₹ 38,779 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Priceline, Travelocity, Hotels.com and Jetsetter so you can book your The Westin New York Grand Central reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#155 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
66 questions
Ask a question

See all questions (66)

Questions? Get answers from The Westin New York Grand Central staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Opt for room at the front of the hotel , views are amazing ! ”
 of 5 bubbles annemR4540EH, 19 Feb 2017 | Read review
“The bell man saved the day - arranged a cab in less than 1 minute and less than an hour later at Newark airport during rush hour.”
 of 5 bubbles N75NUjiml, 18 Feb 2017 | Read review
“We had a lovely view of the Chrysler building, amazing”
 of 5 bubbles leindsm, 15 Feb 2017 | Read review
“Make sure all of the lights are operational before you return for the evening.”
 of 5 bubbles 116jeanneg, 15 Feb 2017 | Read review
“Make sure you check out WiFi before you unpack; otherwise fine rooms.”
 of 5 bubbles ralphwilhelm1, 12 Feb 2017 | Read review
5 of 5