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The Westin New York Grand Central

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2,707 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin New York Grand Central
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Showing 2,128: English reviews
usa
Level Contributor
379 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 300 helpful votes
Reviewed 26 September 2016 via mobile

Good location, few other hotel options in this area of midtown. Public spaces are boring, bedrooms are better but fading fast, this hotel will need a major upgrade soon. Bed comfort meets Westin standards, but still shower in tub (not walk-in). Service quality is good, efficient check in, but restaurant service slow and inattentive.

Helpful?
1 Thank spencerusa
Boston, Massachusetts
Level Contributor
54 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 September 2016

Typical Westin. Great check in, beds very comfortable, and you know what you are getting (room service is actually fantastic - fresh and timely). One complaint - they clearly control the AC while giving you the impression you do. So if you like a super cold room when you sleep and are staying in the summer you need to look... More 

Helpful?
Thank ronneedham
Vancouver, Canada
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 24 September 2016

I'll begin by letting you all know that I have written numerous tripadvisor reviews on a number of my hotel stays both positive and negative. Being an spg platinum 100 night ambassador, Starwood is always my first choice when it comes to hotels for both business and pleasure. This was my first time staying at the westin grand central. Previously... More 

Helpful?
3 Thank Ashton K
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Ashton K, Thank you for taking the time out to review our hotel. I am sorry to hear that our front desk associates failed to acknowledge your status. I will certainly bring it our Director of Front Office's attention so that he may reiterated it to his associates. Please note that all requests, including early arrivals and room assignments... More 

Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2016

The Westin grand Central is a nice hotel with very good people working there, the lifts are ok ( a bit old fashioned), the rooms are a bit on the small side but the beds are nice and the windows could be opened which on the 28th floor was very welcome(fresh air). 1 person stood out as exceptional, he was... More 

Helpful?
Thank Michael A
New York City, New York
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2016

Whenever I stay in Midtown this is the hotel I choose. The staff is friendly, the hotel is clean, the amenities are great, and the beds are comfortable, really, that's all I'm looking for! I shouldn't forget to mention the location is perfect. I've also found the price to be very competitive among many higher end hotels as well.

Helpful?
1 Thank ashleyj8
Fremont, California
Level Contributor
60 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 20 September 2016 via mobile

This hotel is well located, but needs a few upgrades. The rooms feel a bit 1990's and the carpets appear a but older. The check in process is quite efficient, but they have five elevators that serve 40 floors. That results in long waits and crowded elevators. The breakfast restaurant is seriously undersized for the size of the hotel, which... More 

Helpful?
Thank Fred S
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Fred S, Thank you for taking the time out to review our property. I am sorry to hear that your stay with us did meet your satisfaction. I also sorry to hear about the other issues that you've addressed and would be delighted to have the opportunity to look further into your stay. Please feel free to email me... More 

Washington DC, District of Columbia
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 September 2016

I stayed here a few weeks ago for a girl's weekend and the staff was great the entire time! We actually got vouchers for a free drink each at the bar when check-in took a bit longer than expected I think.. Anyway, we had a lovely stay, hotel is clean and room service personnel are polite. I'd definitely stay here... More 

Helpful?
2 Thank Angela N
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Angela N, I am sorry to hear that the shower was a little difficult to use, however I am glad to hear that you enjoyed your stay at our property. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. Thank again for your feedback and we look... More 

Berlin, Germany
Level Contributor
69 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 19 September 2016

Very well equipped, good service and good location make this a good place to stay for a business trip to New York. The service staff is friendly and competent. Grand Central is just a few metres away.

Helpful?
1 Thank Andreas P
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello Andreas P, I am delighted to hear that you had a enjoyed your stay with us and that our staff was able to provide you excellent service. As we strive to excel in the areas of customer service, it great to hear such comments from our valued guests. I will be sure to share your comments with our associates.... More 

Tampa, Florida
Level Contributor
94 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 18 September 2016

I've recently stayed with this Westin several times for business. Great staff, and everything you would expect from the Westin brand in terms of service, cleanliness, sleep quality, etc. Really conveniently located, and with better than average sized rooms for NYC, this is a great choice for most any stay! Will be back!

Helpful?
3 Thank JamGolf3
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello JamGolf3 Thank you for taking the time out to review out hotel. I am delighted to hear that you had a wonderful time at our property. I am glad that our location was convenient for all your travel needs. As we strive to excel in the areas of customer service, it great to hear such comments from our valued... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 September 2016 via mobile

Amazing place, great location, very clean. The view we had of the empire state building was mind blowing! Only feedback i have is regarding the bathroom... The shower runs from the taps and the bath itself isn't nice to stand in as has anti-slip padding that was torn & peeling away... With these small fixes this would easily be a... More 

Helpful?
1 Thank dgrest

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 13,132 - ₹ 45,824 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#62 Green Hotel in New York City
#157 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Some rooms have no actual view of New York. Our upgrade was possibly an error of judgement. ”
 of 5 bubbles Makemdad, 1 Dec 2016 | Read review
“Any room unless you plan on spending a lot of time in the hotel”
 of 5 bubbles griggstraveller1, 29 Nov 2016 | Read review
“Take ear plugs if you are a light sleeper!”
 of 5 bubbles 463suzyh, 29 Nov 2016 | Read review
“No idea as we werent given the option of a high room!”
 of 5 bubbles flic22, 26 Nov 2016 | Read review
“Book a suite and you won't be disappointed. Nice spaces and comfortable seating.”
 of 5 bubbles davetS8949NR, 25 Nov 2016 | Read review
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