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The Westin New York Grand Central

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2,898 Reviews from our TripAdvisor Community

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Showing 2,298: English reviews
Columbus, Ohio
Reviewed today NEW

Can't beat the location of this hotel but it's geared for the masses/tourists and don't make any effort to treat a platinum SPG guest any differently than anyone else. No room upgrade or any offer of special treatment. Rooms are small but appointed like every other Westin. Breakfast outrageously overpriced and mediocre. No SPG lounge which is surprising for this...

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Helpful?
Thank lsfcmh
Needham, Massachusetts
Reviewed yesterday NEW

I stay at this hotel quite often and they do not disappoint. In great shape well cared for and very comfortable rooms the gym is ok big space, just some of the machines are starting to get a little run down. It is an awesome location easy to get to downtown or cross town. The folks at the front desk...

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Thank matthew a
A TripAdvisor Member
Level Contributor
8 reviews
3 hotel reviews
1 helpful vote
Reviewed yesterday NEWvia mobile

Beautiful corner room on the 7th floor- one of the best beds I have slept in! Huge built in wardrobe with lots of space. Room was perfect for a good nights rest after a long day of walking around. Location was again great only about 7 blocks from time square which took no more than 5-10 mins to walk. Hotel...

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Thank A TripAdvisor Member
Washington DC, District of Columbia
Reviewed yesterday NEWvia mobile

Really great hotel, enjoyed my stay. I've stayed at many other hotels in NYC and The Westin was a better experience than many. Great sized rooms, reasonable rates compared to competitors and very helpful staff - everyone was friendly. As with many SPG properties, pet friendly...always a big plus. Happily recommend and would stay again.

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Thank cphyt7
Reviewed yesterday NEWvia mobile

So we stayed here at the start of our trip to NYC. Firstly it's in a great location, about 3 minutes walk to grand central station, and about 15 minutes away from Times Square. If you're here as a tourist, it's perhaps not as central as other hotels when you consider the main attractions and hustle and bustle, however it...

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Thank Graham R
Oxon Hill
Reviewed yesterday NEW

Very nice hotel, warm welcome atmosphere . Front desk staff is excellent, helpful and friendly. Great location, restaurants in walking distance. Kid friendly. Nice restaurant and bar in hotel. Rooms are inviting and spacious.

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Thank Clarence F
New Boston, Michigan
Reviewed yesterday NEW

Nice hotel, helpful staff and great location. Just a few minutes walk from Grand Central and Bryant Park, a few more up to Times Square. The only downside, I wish there were a pool but I couldn't find many hotels downtown with a pool.

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Thank Lisa S
Seattle, Washington
Reviewed yesterday NEW

My first time at this hotel. Great customer experience. Will definitely come back again and perhaps will be my hotel of choice in NYC. Front desk staff was welcoming. My room was clean, the bed and linen felt fresh, and room was a good size. Workout room was excellent for a hotel gym. Was hoping for a breakfast buffet like...

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Thank PatrickAvanade
Eastern Pennsylvania
Reviewed 2 days ago NEW

Convenient to Grand Central, this modern hotel offers typical Westin comforts. Our suite was well equipped and comfortable, and while on this and previous visits we've never been attracted to the on-site dining, the area abounds in both "special" and neighborhood options.

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Thank DanteA
Bhumika B, Executive Assistant at The Westin New York Grand Central, responded to this review

Hello DanteA, I am delighted to hear that you had a wonderful stay with us and were able to take advantage of our property's location as well. Thank you again for your feedback and we look forward to welcoming you soon for another refreshing stay.

Colwyn Bay, United Kingdom
Reviewed 2 days ago NEW

Please give free wifi to everyone. I got it with SPG, but if people got it in their rooms, no one would be downstairs trying to get it... looks a bit weird people on their laptops in the lobby. Shame they have to work downstairs. Beds are so comfy!! The reception staff are super friendly and helpful. Best visit yet....

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Thank emwhitlcok

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Westin New York Grand Central hotel is located in the heart of midtown Manhattan. Our hotel is ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal. ... more   less 

Additional Information about The Westin New York Grand Central

Address: 212 East 42nd Street, Between 2nd Ave and 3rd Ave, New York City, NY 10017-5803
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 12,389 - ₹ 40,300 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Westin New York Grand Central 4.5*
Number of rooms: 774
Reservation Options:
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Also Known As:
The New York Helmsley Hotel New York City
The Hotel New York City
New York Helmsley Hotel
Hemsley New York
Helmsley Hotel New York
The New York City Helmsley
Helmsley New York
Hotel Style:
#61 Green Hotel in New York City
#153 Luxury Hotel in New York City
#157 Romantic Hotel in New York City
#166 Family Hotel in New York City
#174 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Westin New York Grand Central staff and other travellers.
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Questions? Get answers from The Westin New York Grand Central staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High Floor to avoid having to wait for multiple elevators down that are already packed”
 of 5 bubbles lsfcmh, 19 Jan 2017 | Read review
“If you can get a corner king. They are awesome ”
 of 5 bubbles matthewa_13, 18 Jan 2017 | Read review
“Head up 2nd Avenue for a "real people" (if still expensive) neighborhood, with interesting restaurants.”
 of 5 bubbles DanteA, 17 Jan 2017 | Read review
“Get a higher floor. Lots of noise in the bustling city of New York.”
 of 5 bubbles JAMKG, 10 Jan 2017 | Read review
“Book another hotel...”
 of 5 bubbles NorthbyEast, 10 Jan 2017 | Read review
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