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The Westin New York Grand Central

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212 East 42nd Street, New York City, NY 10017-5803
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$ 458
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Free cancellation until 02/05/22
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (1160)
Room & Suite (723)
Dining (25)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 18/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin New York Grand Central
Updated 18/07/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#278 of 529 hotels in New York City
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The Westin New York Grand Central is located in the heart of Midtown Manhattan. Our hotel in NYC ideal for both leisure and business travelers as it is ideally located near Grand Central Terminal.
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Property amenities
Valet parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Babysitting
Pets Allowed ( Dog / Pet Friendly )
Taxi service
Business Centre with Internet Access
Paid private parking on-site
Wifi
Paid wifi
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
ATM on site
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Safe
Coffee / tea maker
Cable / satellite TV
Flatscreen TV
Telephone
Wardrobe / wardrobe
Iron
Tile / marble floor
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, French, Russian, Spanish and 2 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
400Restaurantswithin 0.5 km
51Attractionswithin 0.5 km
5127Reviews211Q+A100Room tips
Traveller rating
  • 2,075
  • 1,885
  • 666
  • 270
  • 231
Time of year
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Popular mentions
paulette r wrote a review Nov 2021
2 contributions
Walked everywhere from this spot...Central Park, Time Square, Rockefeller Center without difficulty. Easy access to the subway if that is your preferred travel mode. On site parking was a bit expensive, but we found a place two blocks over (lots of parking garages in that area) for about $50/day which seemed right. Clean comfortable rooms, able to get a fridge delivered too at no extra charge.
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Date of stay: November 2021
Cleanliness
Service
Sleep Quality
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 5 days ago
Our guests deserve to have the best experience here at The Westin New York Grand Central! We're so glad to know you had just that - with your accommodations and service. Thank you for choosing us to host you, it was definitely our pleasure! Come see us again soon!
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Thomas S wrote a review Nov 2021
Vancouver, Washington2 contributions
I have always stayed at the Westin GC when visiting NYC. This time will be my last. The service was horrible. We had to call down several times to get items delivered to room. Basic things like towels. They forgot to give us the breakfast coupons when we checked in and then gave us a hard time when we asked for them. The retaurant is a mess. Long lines. Not enough tables or room. And not enough servers to accommodate. The lobby makeover is horrible. The elevators were crazy ridiculous. We would stop at every floor on the way down. Its almost as if they aren’t in sync with one another. For the price point, there are way better options.
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Date of stay: November 2021Trip type: Travelled with friends
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for your feedback and for reaching out to us. We sincerely apologize for your experience and we are extremely disheartened that you were not given the service or respect you deserve. We will hold a meeting among our staff to properly address your concerns and make sure this lack of service in both the hotel and restaurant does not happen again. We will also let the appropriate staff members know about the elevators and lobby. We're glad to hear you've been a repeat customer with us, but we still hope to host you again so we can provide you with the positive experience you've had before and truly deserve.
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Nkechi N wrote a review Nov 2021
Washington DC, District of Columbia667 contributions101 helpful votes
+1
The Westin Grand Central is a decent hotel located two blocks from the main train terminal. The automated hotel welcome messages boast of a $30mil renovation but I didnt see it in my room. I had a regular king room with shower on the 18th floor. The bathroom mirror and tub were chipped, the wallpaper was fraying and the handles on the drawers were already tarnished. On the plus size the room was quiet and the linens were clean. The mattress and pillows were also in great condition. My reservation also came with free breakfast at the restaurant downstairs. They only had 2 servers for the whole place so I had to wait quite a while for my order to be taken, and once the server delivered my food she never came back. Several people complained near me also complained about the service. The front desk also only had two employees which seemed woefully inadequate the week of Thanksgiving
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Date of stay: November 2021Trip type: Travelled solo
Room Tip: Go early if you get free breakfast
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
We appreciate that you took the time to share your feedback. We're glad you had a pleasant stay with us despite our services not exceeding your expectations. We've addressed your concerns with the appropriate members of our team so that we may improve moving forward. We hope to host you again soon so we can share a more positive experience that our guests are accustomed to.
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Jeff S wrote a review Nov 2021
Prospect, Connecticut2 contributions
We really enjoyed our stay at the Westin and it started with the warm introduction and fantastic experience we had with Pei from the front desk team. She was absolutely wonderful and extended us a VIP card that allowed us two free drinks at the bar. After we dropped our bags in our room, we had another great experience at the hotel bar with our bartender Douglas. He was knowledgeable about the city and a great conversationalist. From there we left the hotel and walked to the subway which was conveniently located a short distance to the west (a few blocks) down 42nd street. This is a great spot with wonderful people - definitely recommend you check it out!!
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Date of stay: November 2021Trip type: Travelled as a couple
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 1 week ago
Thank you for the fantastic review, Jest010! We're delighted to hear that you had an amazing experience at The Westin New York Grand Central! We appreciate your compliments regarding our hard-working team, complimentary drinks, and convenience to the subway. We will make sure to pass on your kind words to Pei and Douglas! We look forward to hosting you again soon for another fantastic experience! Thank you again for sharing your review.
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Brad R wrote a review Nov 2021
1 contribution
The staff are great and the location is killer. All three bartenders I had were amazing (Especually Cate!) and Erica at the front desk was truly a delight. I’ll definitely be back! (Katelyn the server was also amazing)
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Date of stay: November 2021Trip type: Travelled solo
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Response from Tourist18935282662, mgmt_resp_affil8 at The Westin New York Grand Central
Responded 2 weeks ago
Thanks for the splendid review, P2962CRbradr! It's fantastic you had such an excellent experience at The Westin New York Grand Central and that our team took such great care of you. We want you to feel right at home as soon as you walk through our doors! Our team will love to hear they made such a wonderful impression on you. We look forward to hosting you again soon so we can share another amazing experience with you.
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PRICE RANGE
US$225 - US$678 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the new york helmsley hotel new york city, the hotel new york city, new york helmsley hotel, hemsley new york, helmsley hotel new york, the new york city helmsley, helmsley new york
LOCATION
United StatesNew YorkNew York CityMidtown East / Manhattan
NUMBER OF ROOMS
774
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Frequently Asked Questions about The Westin New York Grand Central
Which popular attractions are close to The Westin New York Grand Central?
Nearby attractions include Grand Central Terminal (0.4 km), Chrysler Building (0.2 km), and Grand Central Market (0.3 km).
What are some of the property amenities at The Westin New York Grand Central?
Some of the more popular amenities offered include a lounge, a fitness centre, and a business centre.
Which room amenities are available at The Westin New York Grand Central?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at The Westin New York Grand Central?
Guests can enjoy a lounge during their stay.
Is parking available at The Westin New York Grand Central?
Yes, a parking garage, paid private parking on-site, and valet parking are available to guests.
What are some restaurants close to The Westin New York Grand Central?
Conveniently located restaurants include The Capital Grille, John's Coffee Shop, and Momosan Ramen & Sake.
Are there opportunities to exercise at The Westin New York Grand Central?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at The Westin New York Grand Central?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin New York Grand Central?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin New York Grand Central offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin New York Grand Central?
The staff speaks multiple languages, including English, Spanish, French, German, Russian, and Japanese.