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Park Lane Hotel

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5,845 Reviews from our TripAdvisor Community

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Showing 4,723: English reviews
New Orleans, Louisiana
Reviewed 5 days ago NEWvia mobile

Park lane was a complete disappointment! 1. Our reservations were made for 2 adjoining rooms. When we arrived we were told we could not have the adjoining rooms. Days later we were promised to be moved to adjoining rooms, we packed and left for the day. When we returned we were told they could not move us because they were...

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Helpful?
Thank klorenz65
June M, General Manager at Park Lane Hotel, responded to this review

Dear Guest, we appreciate your feedback. We're very sorry to hear about the problems you faced during your stay with us. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. We'll also be...

East Setauket, New York
Reviewed 5 days ago NEW

Large rooms , confortable, overlooking Central Park. Staff were very nice. They allow small dogs and we were well received with ours. (Check the animal fee). They could be more explicit on dealing with valet parking

Review collected in partnership with this hotel
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Helpful?
Thank Mrmnms
June M, General Manager at Park Lane Hotel, responded to this review

Thanks for the 4/5 review! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved the size of your room and that everything was comfortable for you. We're also very pleased that our team provided you with friendly service! However, we're very sorry about the problems you faced with valet parking. We'd love...

Miami, Florida
Reviewed 5 days ago NEW

I'm going to preface my review of the hotel with the positive. The check-in/front desk staff were very professional/competent and not to blame for the rest of my review. There is an overpriced but convenient walk-up counter to get light breakfast and coffee. The location is excellent. It seems the hotel hasn't been renovated/redecorated since construction circa 1970's. The furniture...

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Helpful?
Thank Anna S
June M, General Manager at Park Lane Hotel, responded to this review

We appreciate your feedback, Anna. We're very sorry to hear that your stay with us was less than ideal. We strive to offer our guests quality service and comfort. However, your experience is not on par with the service we're accustomed to providing. We'll be addressing your concerns with the appropriate members of our team. We'll also be reaching out...

Los Angeles, CA
Reviewed 5 days ago NEW

It's hard to find a better location than Central Park South. This hotel puts you there without charging a king's ransom to stay there. The rooms are spacious and comfortable, also relatively quiet. The restaurants serve good food and are comfortable. Two problems: slow elevators and slow service checking out.

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Helpful?
Thank jeffears
June M, General Manager at Park Lane Hotel, responded to this review

Thanks for the 4/5 review, Jeff! We're thrilled to hear that you had a great stay with us! It's wonderful that you loved our central location! We're also very pleased that you enjoyed your room and that everything was comfortable for you. However, we apologize for the problems you encountered during your stay. We'd love to have you back again...

Reviewed 6 days ago NEW

The location of the hotel immediately across from Central Park and convenient to the major restaurant and theater districts as well as museums cannot be surpassed. The Staff was superb and most helpful for even myself an experienced New Yorker visiting sites with my granddaughter. The room was brightly lit and spacious with comfortable beds and a renovated bathroom. A...

Review collected in partnership with this hotel
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Helpful?
Thank Stephen N
June M, General Manager at Park Lane Hotel, responded to this review

Thanks for the wonderful review, Stephen! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! It's excellent our team took such great care of you while you relaxed in our comfortable rooms. We aim to please...

Shrewsbury, United Kingdom
Reviewed 6 days ago NEW

When you book online you never know what to expect when you arrive. After a long flight from the UK along with various airport delays I was delighted to receive such a warm and helpful welcome at the hotel reception desk. The gentleman at the desk went out of his way to make sure that we got what we wanted....

Review collected in partnership with this hotel
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Helpful?
Thank jonhL1108TJ
June M, General Manager at Park Lane Hotel, responded to this review

Thank you for the outstanding review, Jon! We're delighted your experience with us was so wonderful! We endeavor to make all of our guests feel welcome and relaxed during their time with us. It's fantastic our team could accommodate your needs and assist you in any way possible. We aim to please and your praise lets us know we're doing...

San José , Costa Rica
Reviewed 1 week ago via mobile

If you are looking for a great location you got it! We arrived at 5 am on Saturday and they had everything ready and even gave us some bonuses. Try to book a park view room so you get the whole experience. I recommend it!!

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Helpful?
1Thank Priscilla M
June M, General Manager at Park Lane Hotel, responded to this review

Thank you for the great rating, Priscilla! Providing a fun and comfortable stay is always our highest priority. We are very pleased to see that you enjoyed staying with us! We hope you are already planning your next visit! We'd love to have you back soon! Thanks again, Priscilla. Have a lovely day!

Katy, Texas
Reviewed 1 week ago

I enjoyed my 3 night stay at the Park Lane Hotel in New York City. The hotel is literally across the street from Central Park, which made for great 4 mile jogs on two different mornings. The room was very comfortable with a great view of the park. Upon check-in the staff was very nice and anxious to meet my...

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Helpful?
Thank btubuster
June M, General Manager at Park Lane Hotel, responded to this review

Thank you for the great rating! Providing a fun and comfortable stay is always our highest priority. We are very pleased to see that you found our location convenient and that you enjoyed your stay! We hope you are already planning your next visit! We'd love to have you back soon!

Florida
Reviewed 1 week ago

The room was lovely - paid for a park view and delighted that we did. Request a high floor for the best views. No water or coffee maker in the room was disappointing, but we bought from the coffee shop - pricy but nice. There is a room supplement of $30 something dollars - this is for various things, but...

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Helpful?
1Thank Lola48-07
June M, General Manager at Park Lane Hotel, responded to this review

Thank you for the great rating, Lola! We are always working very hard to provide high-quality experiences for all of our guests. It is great to hear that you had a lovely stay with us! We hope you plan on staying with us again soon! We'd love to share another wonderful experience with you. Thanks again and have a great...

Philadelphia, PA
Reviewed 1 week ago

This was our second stay at the Park Lane Hotel. We were quite pleased to return. We didn't experience any negative issues whatsoever. Ours was an excellent experience at a surprisingly affordable rate.

Review collected in partnership with this hotel
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1Thank Philadelphiaman
June M, General Manager at Park Lane Hotel, responded to this review

Thank you for the perfect rating! It is great to hear about the lovely experience that we were able to share with you! It is always our highest priority to ensure that all of our guests have an enjoyable stay. We hope you plan on staying with us again soon! We'd love to see you again!

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Dry Cleaning
  • Conference Facilities
Official Description (provided by the hotel)
Park Lane Hotel - A Central Park Hotel, is a luxury 46-story hotel with panoramic views of legendary Central Park and the iconic New York City skyline. Spacious, elegant Guest Rooms and Guest Suites offer picture windows and superb views along with exquisite bath products, fine linens and other amenities. This iconic Hotel sits directly on the edge of beautiful Central Park, offering gracious services to ensure a fulfilling stay. From on-site dining at the renowned Park Room Restaurant to cocktails at Harry's New York Bar & Lounge, the Park Lane Hotel wants to make your visit to New York an enjoyable one. We offer a Fitness Center, Mail Service, Internet Access, and more. Located directly on Central Park, in the Midtown Manhattan Business District, Park Lane Hotel is just steps from Fifth Avenue Shopping, Broadway Theaters, Museum Mile, Carnegie Hall, Radio City Music Hall, Lincoln Center and many other NYC Activities and New York Attractions. ... more   less 

Additional Information about Park Lane Hotel

Address: 36 Central Park South, 59th Street Between 5th Ave & 6th Ave, New York City, NY 10019-1600 (Formerly The Helmsley Park Lane)
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 16,725 - ₹ 33,126 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Lane Hotel 4*
Number of rooms: 628
Reservation Options:
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Also Known As:
The Helmsley Park Lane Hotel New York City
Helmsley Park Hotel
Hotel Style:
#172 Luxury Hotel in New York City
#189 Romantic Hotel in New York City
#198 Business Hotel in New York City
#200 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Park Lane Hotel staff and other travellers.
97 questions
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Berwick
over a year ago

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Questions? Get answers from Park Lane Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Stay somewhere else”
mmnrj15, 23 Apr 2017 | Read review
“Pay extra for a view of Central Park”
T5385DAmichellet, 22 Apr 2017 | Read review
“rooms on top floor have a better view”
JmSuites, 20 Apr 2017 | Read review
“Park wiew!”
kariNorway, 19 Apr 2017 | Read review
“Rooms on the Central Park side offer outstanding views, but street noise will be louder. Woke up each night to the sound of sirens.”
  • Looking North over Central Park from 31st floor suite
btubuster, 17 Apr 2017 | Read review
5 of 5