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The Franklin

746 reviews
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Traveller (228)
Room & Suite (166)
Dining (16)
Overview
  • Excellent28%
  • Very good38%
  • Average18%
  • Poor7%
  • Terrible9%
Travellers talk about
“upper east side”(149 reviews)
“wine and cheese”(61 reviews)
“rooms are small”(54 reviews)
Free Wifi
Breakfast included
Non-Smoking Hotel
Air Conditioning
Pool
Restaurant
3.5 Star Hotel
All hotel details
Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (746)Write a Review
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All reviewsupper east sidewine and cheeserooms are smallcentral parkcappuccino machinemetropolitan museum of artyogurtnew yorkcontinental breakfastwindow unitboutique hotelevery eveningaround the cornershort staybed was comfortableroom sizefew blocks
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231 - 235 of 621 reviews
Reviewed 18 January 2015

It was such a pleasure to stay in The Franklin on our first visit to NYC. The staff was so helpful, giving advice from subway directions, to great places to eat in the area. They were always ready to hold the door open, and make...More

3  Thank Southernmom9596
Response from Lisa G, General Manager at The FranklinResponded 20 January 2015

Dear Southernmom9596, Thank you for such a wonderful review. I am extremely pleased to read that The Franklin left you with a positive first impression. We strive to provide all our guests with a memorable experience, and I am delighted that your stay exceeded expectation....More

Reviewed 14 January 2015

The rooms were clean and updated, and the staff was great. I had a room right next to the elevator (which they said was original to the building), but it didn't bother me at all once I got inside of the room. I was pleasantly...More

1  Thank DanaNotestine
Response from Lisa G, General Manager at The FranklinResponded 20 January 2015

Dear DanaNotestine, Thank you for the feedback on your recent stay with us at The Franklin. I am delighted you enjoyed your stay. We pride ourselves on making a positive impression on all guests, and I truly appreciate your kind acknowledgement. Please be assured that...More

Reviewed 21 December 2014

For many of us, the extraordinary hotel experience is usually in context with a special occasion in our lives. Whether it is the long planned vacation or that significant date to celebrate, those are the moments that we all hope are as special as we...More

1  Thank trvlfun
Response from Lisa G, General Manager at The FranklinResponded 31 December 2014

Dear trvlfun, Thank you for your candid feedback. I sincerely apologize on behalf of my team for the service shortfalls throughout your stay. These lapses are certainly not indicative of our hotel. We pride ourselves on kind, proactive and reliable service; and for your stay...More

Reviewed 18 December 2014

Strategically located, clean and silent for the NY standard. Incredibly small rooms and bathroom but very cozy. Good breakfast in a tiny place. Staff very kind and efficient. Bed very comfortable. I would use it again.

1  Thank Rita D
Response from Lisa G, General Manager at The FranklinResponded 31 December 2014

Dear Rita D, Thank you for taking the time to share your valuable and candid feedback with us. We are truly delighted that we exceeded your expectations from our location and comfortable beds. We look forward to welcoming you back. Regards, Lisa Grossberg

Reviewed 18 December 2014

I'm not sure how people can think of this hotel as charming or boutique. The lobby and elevator were dingy. The attendant non professional. The room was extremely tiny - I've seen better sized ones in China and Europe, even hostels. There was no charm...More

3  Thank StanStanStanStan
Response from Lisa G, General Manager at The FranklinResponded 19 December 2014

Dear StanStanStanStan, Thank you for taking the time to write about your recent stay. We are sincerely sorry to hear that your visit did not reflect the high standards that we set for our hotel. We value your comments and will take whatever steps necessary...More

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About
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Breakfast included
Details
Price range
US$ 133 - US$ 342 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
US$ 133 - US$ 342 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Add Photo Photos
Traveller (228)
Room & Suite (166)
Dining (16)
Amenities (6)
Nearby
Upper East Side
Combining quiet residential neighbourhoods that have
easy access to Central Park with world-famous cultural
institutions, the Upper East Side is one of the most
livable places in the city. Along beautiful Fifth
Avenue, you’ll find Museum Mile, which houses many of
the nation's most famous attractions in a single
stretch, like The Metropolitan Museum of Art and the
Guggenheim Museum. Walk a few blocks into the
...More
Questions & Answers
Ask a question
Bev N
1 October 2017|
Answer
Response from lush67 | Reviewed this property |
yes there is
1
Vote
Derek J
23 August 2017|
AnswerShow all 5 answers
Response from lush67 | Reviewed this property |
no fridge sorry. You can ask for a iron and board we did.
1
Vote
duemura
2 July 2017|
Answer
Response from Barbara P | Reviewed this property |
I believe so. But honestly, it is not clean enough.
0
Votes
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Room Tips
"Book at another hotel."
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"As far as I can tell, there is no such thing as a good room in The Franklin."
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"Not the single on the first floor"
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"Go somewhere else."
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