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The Surrey

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1,756 Reviews from our TripAdvisor Community

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There are newer reviews for The Surrey
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Showing 1,612: English reviews
CA
Reviewed 5 January 2015

Our family stayed at the Surrey Hotel for a week over the Christmas holiday. We loved the hotel. The Guest Relations manager set up a beautiful little tree in the room and decorated it for our arrival. This made the suite feel like home. The concierge set up all of our dinners with reservations. We enjoyed all of our meals....

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Helpful?
1Thank PlutoCa
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Washington, District of Columbia, United States
Reviewed 5 January 2015

The Surrey is quintessential New York, very relaxing, luxurious and in a lovely neighborhood. I felt very welcomed when I arrived, the service and colleagues were wonderful and while my room wasn't quite ready, they took great care of me while I waited. The room itself is beautifully appointed, the bed was the most comfortable ever and I found the...

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Helpful?
2Thank Janne C
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to share such gracious feedback from your stay with us. I am delighted that you enjoyed our idyllic Upper East Side location just steps from Central Park and with convenient access to the Metropolitan Museum of Art. I am thrilled that our team was able to exceed your expectations from the caring...

Dubai, United Arab Emirates
Reviewed 4 January 2015

This was another one of those great stories with a lousy ending. Here, you have all the elements for a top-notch hotel, but not used to their full potential. The room itself was absolutely great: huge, very comfortable bed, nice touches all over, and a very nice bathroom--it stops here: nothing else was good. There was something with my credit...

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Helpful?
6Thank Dubai_2_the_World
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Please allow me to express my sincerest apologies for the inconveniences and disappointments you experienced during your stay. While most securing payment is essential to our business the manner in which we engage our customer reflects in our ability to offer a fair compromise and based on your review it seems we may have missed that opportunity and...

Reviewed 4 January 2015

We returned to the Surrey for New Year's Eve, and found our second experience as great as the first. The hotel itself is quality at great value, especially when you consider location and neighboring properties. The staff is one of the most pleasant we have experienced, and any requests were handled promptly and professionally. We had an emergency tailoring request...

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Helpful?
Thank MonktonMD
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, I would like to thank you for taking the time to share your feedback. It am thrilled to hear you enjoyed your time with us and appreciate your kind comments about our staff especial Morgan and Michael at the Concierge desk. I have already shared your feedback with our restaurant as a takeaway to ensure we consistently deliver...

New Haven, Connecticut
Reviewed 3 January 2015

What a tremendous disappointment! I previously had a few marvelous stays at the Surrey and have written multiple glowing reviews of the property and service (see my profile). When I saw the hotel was available at a reasonable price I booked it and turned down competitive offers from two other well-regarded hotels without hesitation. While hotel facilities remained excellent with...

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Helpful?
2Thank twainandwhitman
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for taking the time to post your review on your recent stay with us. While I am happy that the Surrey was the hotel of choice I am disappointed we were not able to have your recent stay as perfect as you remembered your prior experiences to be. Your feedback is critical to us to better...

Boston, Massachusetts
Reviewed 3 January 2015

We spent 4 nights at the Surrey in late December. We were 2 families travelling together and had 3 rooms ranging from a suite to a standard room. All of the rooms were very spacious with the suite being exceptional. The service at the front desk was fantastic and I loved the location being so near to Central Park and...

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Helpful?
2Thank Camilla B
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team...

London, United Kingdom
Reviewed 2 January 2015

Although only stayed one night, I really loved the Surrey. Great location close to Central Park, rooms are large by NYC standard and extremely comfortable, especially the bed. Service at the front desk was very good and I was given a late check out without much trouble. I would definitely return for longer to enjoy the bar which I had...

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Helpful?
1Thank mmadar
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your gracious feedback from your recent stay at The Surrey. We are thrilled that you enjoyed our idyllic Upper East Side location with close proximity to Central Park and famed Madison Avenue shopping and that our spacious accommodations exceeded your expectations. We pride ourselves on the personalized and intuitive service provided by our team...

Corpus Christi, Texas
Reviewed 1 January 2015

The location was perfect- very close to Central Park. Opportunity to shop in Madison Ave and the room was fantastic. We had very comfortable bed. The room was quiet. Breakfast a la carte was perfect. It was perfect stay in this new year, thanks

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Helpful?
1Thank Andrew D
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for the superb review, and I am delighted to hear you had such a wonderful experience at The Surrey and started the new year off so well. Our hotel offers residential luxury with sophisticated and thoughtful service to our guests. I appreciate your compliments regarding the warmth and level of service from our staff, and the...

NorCal
Reviewed 30 December 2014

I read many of the reviews prior to booking this hotel and agree with all the positives, especially that the service is phenomenal. The room was light and bright (we had a corner room with windows on two walls) and large by NYC standards. The location was convenient with a short 2 block walk to the subway and one block...

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Helpful?
2Thank luv2travelez
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, Thank you for sharing your feedback based on your recent stay at the Surrey. I am thrilled to learn that you too like many of our guests had a fantastic stay with us and our Raspberry jam was a hit. I look forward to sharing your feedback with our team who work diligently to ensure a perfect stay...

Great Falls, Virginia
Reviewed 29 December 2014

Just returned from a quick trip to NYC with my 17 year old daughter. We loved The Surrey. The location is perfect. Loved staying on the Upper East Side. We had a small suite with a bedroom and separate living room and large bathroom. The decor felt like an Upper East Side apartment which was great. Nice bathroom. Really enjoyed...

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Helpful?
1Thank TheHamiltons5
pridguard60763, Manager at The Surrey, responded to this review

Dear Guest, It is fantastic to hear that The Surrey was your hotel of choice for your special trip. I am delighted to know that you appreciated the sophisticated style for which our hotel is known. As you noted, the staff makes it an essential part of any stay. We hope you will visit again soon. We look forward to...

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Staying in Upper East Side

Neighbourhood Profile
Upper East Side
Combining quiet residential neighbourhoods that have easy access to Central Park with world-famous cultural institutions, the Upper East Side is one of the most livable places in the city. Along beautiful Fifth Avenue, you’ll find Museum Mile, which houses many of the nation's most famous attractions in a single stretch, like The Metropolitan Museum of Art and the Guggenheim Museum. Walk a few blocks into the neighbourhood, and you’ll come to Park Avenue, the poshest address in the city, lined with grand apartment buildings as far as the eye can see. Even if you can’t afford the luxury goods along Madison Avenue, it’s still a great spot to window shop an afternoon away.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Concierge
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
The #1 hotel in New York City as voted by the readers of Conde Nast Traveler, The Surrey is a discreet escape on Manhattan's Upper East Side Steps from Central Park, world-class museums, and Madison Avenue shopping, the hotel features Cornelia Spa and Daniel Boulud's Michelin-starred Café Boulud. It is New York City's only Relais & Châteaux hotel. ... more   less 

Additional Information about The Surrey

Address: 20 E. 76th Street, New York City, NY 10021-2643
Region: United States > New York > New York City > Upper East Side
Price Range: ₹ 25,323 - ₹ 57,454 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Surrey 5*
Number of rooms: 189
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Priceline, Cheap Tickets and Jetsetter so you can book your The Surrey reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
The Surrey Hotel New York City
Surrey Hotel New York City
Surrey Suite Hotel
Surrey New York City
Hotel Style:
#4 Business Hotel in New York City
#12 Romantic Hotel in New York City
#12 Spa Hotel in New York City
#19 Green Hotel in New York City
#27 Family Hotel in New York City
#44 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Surrey staff and other travellers.
11 questions
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Questions? Get answers from The Surrey staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Upper Floor”
 of 5 bubbles RachelSlav, 11 Jan 2017 | Read review
“Ask for higher floors”
 of 5 bubbles cmptravel, 11 Jan 2017 | Read review
“Grand Deluxe rooms for bigger seating area. GD rooms in the corridor (versus the corner) are larger and have two sinks in the bathroom.”
 of 5 bubbles SFTravelerYZ, 6 Jan 2017 | Read review
“our experience is that the rooms are all with a window in the bathroom”
 of 5 bubbles laurancef2016, 4 Jan 2017 | Read review
“We had 804 which was excellent in size and a reasonable view”
  • Room with TV, amenities cupboard and main warbraobe in background -Go New York Knicks!
  • Plenty of room to chat with some guests
 of 5 bubbles junde01, 2 Jan 2017 | Read review
5 of 5
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