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Soho Grand Hotel

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Soho Grand Hotel
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2,827 Reviews from our TripAdvisor Community

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There are newer reviews for Soho Grand Hotel
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Showing 2,541: English reviews
Reviewed 3 weeks ago via mobile

I've stayed here a lot for its location and comfort. This time, we felt a bit sour about the stay. It's always immaculate -- great cleaning crew. And the door staff and baggage people are always friendly and welcoming. Understaffed but helpful. Concierge was always missing. Bar host and staff are too cool to care. Good drinks, though. Front desk...

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Helpful?
2Thank Dwinnk
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear Dwinnk, I am very sorry to hear that your stay feel short of your expectations. It is imperative that we hear from repeat guest and know where we need to concentrate on improvement. Please email me or call me directly so I can discuss your stay in greater detail. I would appreciate the opportunity to turn this past stay...

Reviewed 3 weeks ago via mobile

From check in and throughout my stay it was a great experience. Front desk agent who greeted me at check in was friendly and efficient. Fastest check in ever. Room was nice, comfortable with great amenities. Lobby lounge was nice with great service. Doorman as we departed had car waiting, took coffee from my hands and placed in to cup...

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Helpful?
Thank Travvelalot
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear Travvelalot, This is the experience we want all of our guests to walk away with. Thank you for sharing this. We hope to have you back with us soon. Happy New Year. Best, Kelley

Denver, Colorado
Reviewed 3 weeks ago via mobile

If you want a way cool lobby, tiny room, kind of noisy, sheets that are on the old side -- this is the place -- You can sometimes get good deals on Priceline -- Hotels.com, Hotwire but under no circumstances should you ever pay rack rate here -- ain't worth it

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Thank HonestMcHonest
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear HonestMcHonest, This is a very concerning review. I am sorry to hear that you were so disappointed in your stay. I would appreciate the opportunity to discuss your stay in greater detail. We also will match any rate you see advertised on any other website. Please call or email me at your convenience. Best, Kelley kfahey@sohogrand.com 212-965-3555

New York
Reviewed 3 weeks ago via mobile

My husband and I spent a night away from kids at soho grand hotel. The hotel is in a wonderful location, surrounded by boutiques and a terrific selection of restaurants. It has a beautiful lobby and a very good bar and restaurant. The staff was friendly. The room was on the smaller side; it was ok but nothing super exciting....

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Thank linok99
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear linok99, Thank you for sharing your review. I am sorry to hear of the issues with your toilet. We would have moved rooms or repaired this had we had known. We also have complimentary tot paste behind our front desk and offer a taste for purchase in the mini bar. I am sorry if that was not made clear....

Philadelphia
Reviewed 3 weeks ago

SoHo Grand is a beautiful space! From the minute you walk-inside (Note: Check-in is on the 2nd floor with concierge located on the ground floor at street level), the chic urban décor grabs your eye! Check-in was quick, efficient and friendly. Our room (though small by US hotel standards, is more typical of NYC boutique hotel rooms) had all the...

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Thank RealEstateGuy
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear RealEstateGuy, Thank you for sharing your review. We are happy to hear that you enjoyed your stay. We know it all comes down to the smallest details. Thank you for recognizing our effort. We hope to have you back with us soon. Best, Kelley

Boston, Massachusetts
Reviewed 3 weeks ago

My girlfriend and I stayed here for a night in September 2016. It's a nice hotel The staff were friendly and the rooms were clean and well decorated. Overall, we enjoyed our time at the hotel and our experience was everything that we had hoped for.

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Thank ballard1303
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear ballard1303, Better late than never. Thank you for sharing your review. We are very happy to hear your experience was a good one. We hope to welcome you back soon. Best, Kelley

Reviewed 3 weeks ago via mobile

It's now the 27th of December. I stayed in the Soho from the 16th to the 22nd. My IPad went missing from the car to my room. It was the responsibility of the door staff. I reported it and met with a very helpful security guy called Israel. He reassured me that the event would be followed up and I...

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Thank Gary M
Reviewed 4 weeks ago

Relaxing and beautiful stay in this hotel, the cleanliness was at « the rendez-vous », the bedding is comfortable, the location is perfect. I had a really great time enjoying the breakfast every morning thanks to Zwenska she was very attentive and caring for me, with professionalism and kindness she was there to answer to all my requests so i...

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Helpful?
Thank Yara K
Kelley F, Guest Relations Manager at Soho Grand Hotel, responded to this review

Dear Yara K, Thank you for taking the time to share your recent stay. Zwenska will be thrilled to hear that her service stood out, She a very important part of our team. Being your home away from home is the greatest compliment we can ask for. We hope to have you back with us soon. Best, Kelley

Asbury Park, New Jersey
Reviewed 4 weeks ago

The property is beautiful and cool. When it first opened it had a reputation for the 'it crowd.' The rooms are the smallest for hotels in this price range, in this area. Requests for assistance are met with 'okays' and 'we'll try.' For the price its not unreasonable to expect more. I suggest this is a excellent place for travelers...

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1Thank TheBPlot
Reviewed 4 weeks ago

Soho Grand is, no doubt, a beautiful hotel. As soon as you walk through the front doors you will feel good vibes. The hotel is lofty and urban with high ceilings and beautiful decor. The stairs are a replica of subway station stairs and the window and door curtains create a beautiful atmosphere. The rooms are very comfortable. They are...

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Helpful?
Thank lizzzietravels

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Staying in SoHo

Neighbourhood Profile
SoHo
Once the artistic hub of New York City, SoHo (South of Houston) is now one of the premiere shopping destinations in the world. Housing everything from the most popular luxury brands to swank boutiques you won’t find anywhere else, this is a sophisticated shopper’s dream come true. Broadway teems with big-name stores and people during the day, while Prince and Spring Streets are the other main drags to explore by foot. Take a detour down the quieter side streets to see the real star of the district –majestic cast-iron architecture everywhere you look. What were once warehouses and art studios are now meticulously restored loft buildings favored by many of New York’s celebrities, making SoHo one of the trendiest addresses in the city. The pretty streets of Nolita (North of Little Italy) offer a more sedate vibe, with plenty of tiny boutiques and hip restaurants to seek out.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
New York City’s celebrated luxury lifestyle hotel located in the heart of downtown, Soho Grand features impeccably decorated guest rooms, chic bar and lounge and is steps from NYC’s best attractions. ... more   less 

Additional Information about Soho Grand Hotel

Address: 310 West Broadway, New York City, NY 10013-2225
Region: United States > New York > New York City > SoHo , Manhattan
Price Range: ₹ 16,454 - ₹ 35,297 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Soho Grand Hotel 4.5*
Number of rooms: 353
Reservation Options:
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Also Known As:
Hotel Soho Grand
Hotel New Soho York
Soho Grand Hotel New York
Soho Grand New York City
Hotel Style:
#95 Romantic Hotel in New York City
#125 Luxury Hotel in New York City
#128 Business Hotel in New York City
#129 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Soho Grand Hotel staff and other travellers.
11 questions
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New York City, New York
over a year ago
3 months ago
New Hampshire
5 months ago
Doha,Qatar
10 months ago

See all questions (11)

Questions? Get answers from Soho Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“unfortunately the hotel is really very decrepit; do not know if some good rooms is kept only for some celebrities...”
 of 5 bubbles dip58, 5 Jan 2017 | Read review
“Higher floors are quieter (street noise) and have better views.”
  • Broadway - from 7th floor.
  • Standard King room, with large wardrbobe
  • Fun bathroom!
 of 5 bubbles DMLehman6, 12 Dec 2016 | Read review
“Request to be away from the elevator bank, and higher floors are better than lower floors”
 of 5 bubbles airguitarman, 5 Dec 2016 | Read review
“High floors have great views.”
  • View from the 15th floor
  • 15th floor standard room
  • Sunrise over Lower Manhattan from the 15th floor
 of 5 bubbles DoubleMacBex, 2 Dec 2016 | Read review
“quiet neighborhood and amazing restaurant…. love the neighborhood”
 of 5 bubbles cindycZ9430VD, 2 Dec 2016 | Read review
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