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Sheraton New York Times Square Hotel

Booking.comUS$ 215*
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GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$ 255*
US$ 215*
US$ 255*
US$ 215*
US$ 255*
US$ 215*
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Sheraton New York Times Square Hotel
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7,353 Reviews from our TripAdvisor Community

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There are newer reviews for Sheraton New York Times Square Hotel
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Showing 5,925: English reviews
Tennessee mountains
Reviewed 4 September 2016

Not sure why there are bad reviews of this hotel. This was our 4th stay, and I feel sure we will stay here again. I depend on traveler reviews, so I will pass along the good and the bad. 1. LOCATION,LOCATION, LOCATION!! Need i say more? Best location for tourist travel in NYC. You can walk to almost everything, and...

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Helpful?
Thank cstiner
Shah Alam, Malaysia
Reviewed 4 September 2016 via mobile

Hotel located around 4 blocks from Tines Square. Approx 5 mins walk. No views and action of Times Square can be observed from the room. Room quite tight. Difficult to move inside the room with two big luggage. Toilets pretty small. Bath tub is kids size. Dont expect five-star accommodation. Haven't try pool or gym but staying close to Times...

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Thank raziffjamaluddin
Reviewed 4 September 2016 via mobile

Stayed here recently for five nights with my partner and two teenage children. Don't do family rooms so had two rooms each. My son and I had a twin room and my partner and daughter had a double, not really a problem as the double bed was huge, though they would have preferred a twin. Staff very friendly and efficient,...

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Helpful?
Thank VampirWolfblood
Chicago, Illinois
Reviewed 2 September 2016

The Sheraton is a great spot to land if you are interested in MOMA and 30 ROCK and Times Square. Easy access to the subway to get you all around. The Sheraton needs some TLC. They are working on the elevators; good thing, a bit slow. The rooms are typical NYC smaller, but clean. Service check in was less than...

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1Thank TTK1231
Reviewed 2 September 2016

This place tries to rob you of your money. Everything costs extra money, the staff is miserable and rude and confined to the fact that Sheraton is only in business for profit and not for hospitality. Worst experience of my life. Stayed for 2 nights with my mom to visit NYC and I will never stay in a Sheraton hotel...

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Helpful?
Thank Ozge B
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us. We regret that your stay here did not meet or exceed your expectations. We would welcome the chance to discuss your concerns with you in person – please email Joseph.Giordano@Sheraton.com to set up...

Mumbai, India
Reviewed 2 September 2016 via mobile

I thought being the SPG Gold member I would be pampered but that was definitely not the case. The place was crowded as hell, lines for checking in at the reception was long. I have stood for a good 20-30 minutes to be attended. I had asked for a quite room, but to my surprise, it wasn't the case. I...

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2Thank SandeepSheth
Philadelphia, Pennsylvania
Reviewed 2 September 2016 via mobile

Best price for best location ❤️ Traveling with two kids We went to time square and also to 5th ave the hotel is located in the middle. Also you can go walking to Central Park. There is Starbucks down in the lobby and all around the location. Sheraton is the best

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Helpful?
1Thank Amani A
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us! Thank you for your kind words about our lobby, location and price. Your kind words made our day! Please come back and see us again soon. You always are welcome here! Warm Regards, The Sheraton New...

London, United Kingdom
Reviewed 2 September 2016 via mobile

Just spent three nights there for work. The room is fine, but tired. The service was terrible, people were grumpy and generally had the air of not caring whether you lived or died. However room service was the worst thing. A burger, fries, nachos and a beer cost $76!!! I could not believe it and they were grim, like wake...

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1Thank Badgerdillo
Chicago, Illinois
Reviewed 2 September 2016

I did stay for a week at the Sheraton New York Time Square Hotel. Great and central location to access all of NYC. Room size was perfect and I was surprised how great and extensive it's gym facility was. The friendly staff made my stay even more enjoyable. I'm not giving it a 5th star as it always took forever...

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1Thank Swissi2
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for writing a review of The Sheraton New York Times Square Hotel. We are honored that you chose to stay with us! Thank you for your kind words about our location, rooms and staff. Your kind words made our day! We also apreciate your feedback about our elevator system; feedback like yours helps us to constantly improve. Please...

Reviewed 1 September 2016

The hotel is a great location if you want to be in the Times Square area. The concierge service (I can't remember the gentlemen's name) is exceptional. I would stay here in the future just for his city's advise. Spent three nights for a father/daughter NYC trip. Trip ended on a bad note when we arrived our last night to...

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1Thank cheabo
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Hi - just learning of this situation, and want to make it right. Please email Joseph.Giordano@Sheraton.com at your earliest convenience to set up a quick call. We absolutely want to get in touch and help resolve this; extremely sorry for the delays to date. That's not like us, and your disappointment to date is understandable. Please get in touch with...

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04/06/2017 05/06/2017
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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
Effortless travel awaits during your visit to New York City at our Times Square Hotel, located just steps from the Theater District, Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. THE PERFECT NYC MEETING SPACE FOR YOUR EVENT NEEDS Providing a dedicated event staff, redesigned ballroom space and flexible meeting rooms, our NYC meeting space can make your event a total success. 60,000 sq ft of premium meeting space, 43 rooms, customized food and beverage services and more. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: ₹ 15,635 - ₹ 34,384 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1780
Reservation Options:
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Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#43 Green Hotel in New York City
#183 Luxury Hotel in New York City
#201 Romantic Hotel in New York City
#217 Family Hotel in New York City
#224 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
142 questions
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Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They are updating their elevators, so ask to be in a room where the elevators are not out of service.”
alisonf501, 25 May 2017 | Read review
“Rooms smell moldy!”
Skip5813, 25 May 2017 | Read review
“Rooms are extremely small. Don't take anything out of the service refrigerator to look a it, they automatically bill you even if you put it back (Sensor only shows removal). Concerning the sensor, there is a plastic plate at the top which is not secured. Try opening the fridge and it falls off. Very annoying because of the red LED that glows and lights up the room, difficult to put back the plastic cover.”
CurtisWR, 25 May 2017 | Read review
“Elevators are VERY busy. Try to get a room on 30th floor as the view is great and the elevator wait is not as long.”
bflojim, 24 May 2017 | Read review
“Very thin walls and lots of noise from inside the hotel all night. ”
flypilot33, 24 May 2017 | Read review
5 of 5
Booking.com
US$ 215* /night
View Deal
Expedia.comUS$ 215
Hotwire.comUS$ 215
HotelQuicklyUS$ 255
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Prices are for 1 room, 2 adults
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