We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Sheraton New York Times Square Hotel

Show Prices
GreenLeadersSilver level
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
Compare best prices from top travel sites
and 2 more sites!
Professional photos
Sheraton New York Times Square Hotel
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review
Turn Your Opinions into Points!
Turn your opinions into JPMiles
Turn your opinions into PAYBACK Points
*You can enroll in only one programme at a time to earn rewards for reviews.
JPMiles / Payback Arrow
JPMiles / PAYBACK
50

6,362 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 5,007: English reviews
Atlanta
Reviewed yesterday NEW

This hotel is in the perfect location: just south of Central Park and just north of TImes Square, with two subway lines to the north and one to the south. We were a bit confused by the new elevator system, however, since the check-in person did not warn us! You enter your floor number on a keypad, which then assigns...

 Report
Helpful?
Thank fromAtl
Virginia
Reviewed yesterday NEWvia mobile

The hotel is located only a few blocks from the major attractions and easy to identify from the street. It might be one of the busiest hotels in the city. The wait for elevators is long, with more than 10 elevators running at the same time. Everywhere there were large crowds, restaurants, club lounge, lobby, line for taxi... Our room...

 Report
Helpful?
Thank lizzylizzy
Reviewed 2 days ago NEW

The location of this hotel is perfect. However the hotel rooms were small, the bathtub was ridiculously small! only a child can fit in there! The queue for the check in was very long - I was waiting for an hour, and sometimes the queue for the lift was long too! longest I had to wait for a lift was...

 Report
Helpful?
Thank Ahsan A
Reviewed 2 days ago NEWvia mobile

Located in the heart of Manhattan, nice view to the lights of New York City by night. Front desk have no idea what is going on. Elevators 25min to wait each time up and down. Restaurant is dirty and the staff are unfriendly. You can get better hotels in the area with even better rates. Not the standard of a...

 Report
Helpful?
Thank barca1991
Gauteng, South Africa
Reviewed 3 days ago NEW

Really great location! Our room was small but very comfortable and the staff were very helpful and efficient. Our only complaint was that of the lifts/elevators - their system is extremely frustrating, and resulted in much time wasted waiting for a lift to arrive.

 Report
Helpful?
Thank juliesK7584JY
El Paso, Texas
Reviewed 4 days ago NEWvia mobile

Staff was very friendly and location couldn't be any better! Rooms were clean and comfortable. Bed was amazingly comfortable!! The elevator system is a little bit tricky to figure out, took a couple of rides for us to know how to get to our floor.

 Report
Helpful?
1Thank JoseAntonioFlores
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel! We appreciate your kind words about our location, cleanliness, beds and staff! Thanks also for your feedback about the elevators; we always want to know what we can do to better serve our guests! Please come back and see us again soon....

Reviewed 5 days ago NEWvia mobile

Before I travelled to New York and booked this hotel I read a majority of the reviews, all quite positive about the hotel but all had one thing in common....the elevators or lifts as we call them in the UK I thought they can't be that bad!!!! Oh how wrong I was they're a complete nightmare so much so one...

 Report
Helpful?
Thank Benga51
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel! We appreciate your kind words about our location and staff! Thanks also for your feedback about the elevators; we always want to know what we can do to better serve our guests! Please come back and see us again soon. You always...

Reviewed 6 days ago NEWvia mobile

This hotel is a good sleep. However on the first night I stayed here, myself and my partner ordered room service on our first night (because we arrived at 11pm US TIME). We ordered a burger, turkey sandwich and a bottle of water which to My dismay came to £90 which also had a £10 delivery charge lumped in (the...

 Report
Helpful?
Thank Joe S
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our hotel being "a good sleep;" we also appreciate your constructive feedback about room service prices. We always want to know how we can improve - so thank you for your feedback. Please come back and visit us again soon....

Toronto, Canada
Reviewed 1 week ago NEWvia mobile

This was my second stay with this property, and both times they have wowed me. All staff are on game, helpful and friendly. The rooms, considering this is mid-town, are well-sized, beautifully decorated and well-appointed for the price. If you can swing the Club Lounge, the view, staff and facilities there are marvelous. Breakfast is generous (hot food, steel cut...

 Report
Helpful?
Thank TeeKayz
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to write a five-star review of The Sheraton New York Times Square Hotel. We appreciate your kind words about our location, staff, rooms Club Lounge and more. You kind words about Jade made her day! Please come back and visit us again soon. You always are welcome here. Warm Regards, The Sheraton New York Times...

Reviewed 1 week ago NEW

I had an overnight stay in NYC before heading to JFK. I was initially worried about this place, as it receives mixed reviews, but I went ahead and booked for the location. Check in was relatively quick and friendly. However, our first room had an odd smell. It was enough for me to ask to change to another room. The...

 Report
Helpful?
Thank Nneka M
John D, Guest Relations Manager at Sheraton New York Times Square Hotel, responded to this review

Thank you for taking time to review The Sheraton New York Times Square Hotel. We appreciate your kind words about our check-in system and location; we also appreciate your constructive feedback about housekeeping (room smell in first room); thanks for sharing it. We always want to know how we can improve - so thank you for your feedback. Please come...

1,505 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (1255)
Viewed
View from Room (123)
Viewed
Hotel & Grounds (227)
Viewed
Room/Suite (296)
Viewed
Bathroom (123)
Viewed
Dining (24)
Viewed
Business Centre/Function Rooms (6)
Viewed
Family/Play Areas (4)
Viewed
0:48
Videos (2)
Viewed
Other (450)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (203)
Viewed
Amenities (51)
Viewed
Executive Suite (56)
Viewed
Dining (4)
Viewed
Superior King Room (30)
Viewed
The Hotel (32)
Viewed
Traditional Double Room (30)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (47)
Viewed
Hotel & Grounds (5)
Viewed
Room/Suite (19)
Viewed
Dining (6)
Viewed
View from Room (3)
Viewed
Business Centre/Function Rooms (3)
Viewed
Other (11)
Check In Check Out
Hotels you might also like...
Travellers also viewed these New York City hotels
Midtown
The Westin New York at Times Square
The Westin New York at Times Squ...
#203 of 463 in New York City
1,646 reviews
Midtown
Crowne Plaza Times Square Manhattan
Crowne Plaza Times Square Manhat...
#197 of 463 in New York City
8,738 reviews
Midtown
W New York - Times Square
W New York - Times Square
#270 of 463 in New York City
3,985 reviews
Show Prices
Show Prices
Show Prices
Midtown
New York Hilton Midtown
New York Hilton Midtown
#325 of 463 in New York City
9,494 reviews
Midtown
Hilton Garden Inn Times Square
Hilton Garden Inn Times Square
#141 of 463 in New York City
6,541 reviews
Midtown
The Manhattan at Times Square Hotel
The Manhattan at Times Square Ho...
#293 of 463 in New York City
6,271 reviews
Show Prices
Show Prices
Show Prices

Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton New York Times Square hotel is located between Central Park and Times Square in Manhattan's Midtown business and entertainment district. Our Executive Conference Center has 11,000 sq ft of premium meeting space. ... more   less 

Additional Information about Sheraton New York Times Square Hotel

Address: 811 7th Avenue 53rd Street, New York City, NY 10019-6002 (Formerly Sheraton New York Hotel)
Region: United States > New York > New York City > Midtown
Price Range: ₹ 12,561 - ₹ 31,811 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton New York Times Square Hotel 4*
Number of rooms: 1750
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, HotelsforEveryone, Starwood and Jetsetter so you can book your Sheraton New York Times Square Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton New York Hotel And Towers
Sheraton New York City
Sheraton Hotel New York
Sheraton New York Hotel & Towers
Sheraton New York Towers
New York City Sheraton
Hotel Style:
#41 Green Hotel in New York City
#182 Luxury Hotel in New York City
#202 Romantic Hotel in New York City
#218 Family Hotel in New York City
#225 Business Hotel in New York City
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Sheraton New York Times Square Hotel staff and other travellers.
120 questions
Ask a question

See all questions (120)

Questions? Get answers from Sheraton New York Times Square Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room higher up so that it is not so noisy”
 of 5 bubbles juliesK7584JY, 15 Jan 2017 | Read review
“Think all rooms are identical apart from location in hotel. Noisy if windows are open”
 of 5 bubbles LyndaC990, 10 Jan 2017 | Read review
“For better views get a corner room.”
 of 5 bubbles peterbEdgewater, 5 Jan 2017 | Read review
“I asked for a room away from the elevators as I'm a light sleeper & reception had this noted & roomed us further along the corridor.”
 of 5 bubbles jankey2001, 5 Jan 2017 | Read review
“email in advance for upgrade! :)”
 of 5 bubbles Bethan_O20, 5 Jan 2017 | Read review
5 of 5
Enter dates for best prices
Check In Check Out
Price Your Stay