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New York Marriott East Side

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2,060 Reviews from our TripAdvisor Community

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There are newer reviews for New York Marriott East Side
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Showing 1,808: English reviews
Washington
Reviewed 14 October 2014

I came to the Residence Inn Marriott for a business meeting, and it was the worst mistake I have ever made with hotels. The property in Annapolis is so old and unclean, roaches are climbing the walls, and the managerial staff was so unprofessional. The front desk associate was great. But she was the only good part of m y...

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Helpful?
Thank John S
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your loyalty to the Marriott Brand of hotels and also for taking the time to share your concerns with us regarding your recent visit to the Residence Inn. Please accept our apology for any inconvenience this may have caused you. Your opinion is very important to us. . We appreciate you bringing this issue to...

Washington DC, District of Columbia
Reviewed 13 October 2014 via mobile

Okay, so I get this is NYC and stuff changes. However, this time it's for the worse. For 12 years, this hotel has been a top choice for when my business takes me to midtown. I rarely get an upgrade for my status, but overlooked that for location and good service. The service is GONE and now seriously looking for...

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Helpful?
1Thank Theron T
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon Thank you for your recent visit to our hotel and also for sharing your experience with us. From your comments, it seems you had several challanges during your stay and for that we do apologize. Unfortunately we did not meet your expectations. However, our goal is to address your concerns and make your next visit a memorable one....

Madison, Wisconsin, United States
Reviewed 10 October 2014

Just experienced the new M Club Lounge at the New York Marriott East Side. It is fantastic - modern design, great food and nice vibe. If you are Gold or Platinum, you have to stay at the East Side Marriott when in NYC....or if you are not, do yourself a favor and upgrade to an executive room at check in...

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Helpful?
1Thank Mark W
Midlothian, VA
Reviewed 9 October 2014

I stay in a full Marriott expecting to take advantage of my platinum status and a full service hotel. Otherwise, a Courtyard would do just fine for a lot less. The Marriott East Side fell right in between. First, I did indeed get upgraded. I have stayed here before and had a very small room. I was upgraded here to...

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Helpful?
1Thank Steven G
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the East Side hotel. From your comments, it seems you were disappointed with your recent visit. Please accept our sincere apologies for the inconvenience you may have experienced. Unfortunately, we did not meet all your expectation. However, our goal is to...

Miami Springs, Florida
Reviewed 8 October 2014 via mobile

What a great place. I stay here multiple times a year for business travel and simply love it. The staff is friendly, the rooms are clean and the location is great. It's great for both business and leisure travel. Keep up the great job

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1Thank Aven C
Boston, Massachusetts
Reviewed 8 October 2014

The room smelled badly and staff people were rude after hearing about it. Do not buy a timeshare from Marriott. They will rip you off in every possible way and say it is just the way we do business. We don't care. We don't have to. We are Marriott.

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Helpful?
Thank MarriottLame
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for choosing to stay with us on your recent visit to New York City and also for taking the time to give us your honest feedback regarding your stay at the East Side Marriott Hotel. We are very sorry to hear you were disappointed with your stay and that the service did not meet your expectations....

Bethlehem, Pennsylvania
Reviewed 7 October 2014 via mobile

The hotel while charming is just old and needs a face lift. Valet took an hour for our car (stated 30 mins). The hotel shampoos/soaps are disgusting "aromatic woods" collection. Why would I want to smell like musky woods? Also no room service unless you are a Gold or Platinum member. disappointing! Not what I expected from a Marriott property...

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Helpful?
Thank KLIG
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good morning Thank you for your recent visit to the Marriott East Side hotel and also for taking the time to give us your honest feedback. From your comments it seems we fail to meet your expectations. Please accept our sincere apology for any inconvenience caused during your visit. We will share your comments with our department heads to in...

buffalo, ny
Reviewed 6 October 2014

What nice, sweet people from the doorman to housekeeping! Right off the bat, I asked for a high floor, quiet room, view of 49th and Lexington, corner room...and get this, we got there about ten am and they checked us in! All my picky demands were met, plus this wildly early checkin, and here is the really piggy part....it was...

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1Thank Maui2soon
Clacton-on-Sea, United Kingdom
Reviewed 5 October 2014

Hotel in a great location in NY. Close to Rockefeller Centre, Time Square and Grand Central Station. Good size and clean bedrooms. To save money breakfast at Au Bon Pain at 595 Lexington Ave. and not in the hotel

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Thank acestringer
Atlanta, Georgia
Reviewed 2 October 2014

Don't stay at this hotel, it shouldn't be part of the Marriott brand. I only stay here when my preferred hotels in Midtown are full. This hotel's only redeeming factor is location. For business, you are in the heart of Midtown. For tourism, it's a reasonably short walk to the Rockefeller Center, Central Park, Bloomingdales, Grand Central Station, and more....

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Helpful?
2Thank GateE10
Marriott E, Guest Service Expeditor at New York Marriott East Side, responded to this review

Good afternoon Thank you for your recent visit to the Marriott east side hotel and also for taking the time to give us your honest feedback. Your opinion, your patronage and your loyalty are very important to us. You indicate in your comments that our service and facility did not meet your expectations on your recent visit. Please accept our...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Ideally located in Midtown Manhattan, the New York Marriott East Side features spacious guestrooms and suites, a state-of-the-art health club, a stylish concierge lounge and flexible event space. ... more   less 

Additional Information about New York Marriott East Side

Address: 525 Lexington Ave, New York City, NY 10017-1204
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 14,967 - ₹ 38,954 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — New York Marriott East Side 4*
Number of rooms: 646
Reservation Options:
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Also Known As:
New York Marriott East Side Hotel New York City
Marriott New York City
New York City Marriott
Marriott East Side
Hotel Style:
#66 Green Hotel in New York City
#180 Luxury Hotel in New York City
#231 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from New York Marriott East Side staff and other travellers.
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Questions? Get answers from New York Marriott East Side staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a high floor or the traffic keeps you awake”
 of 5 bubbles MIADangerous, 13 Mar 2017 | Read review
“My room was on the 6th floor, 49th street and that was quite noisy (did not bother me though)”
 of 5 bubbles 567dennisk, 13 Mar 2017 | Read review
“Beds are small and so is the room.”
 of 5 bubbles divaindec, 21 Feb 2017 | Read review
“upper floor, away from elevators, corner room”
 of 5 bubbles Joseph310, 21 Feb 2017 | Read review
“ask for a room on a high floor away from elevators a ice/vending machines”
 of 5 bubbles CaptnGphs, 23 Jan 2017 | Read review
5 of 5