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Doubletree Hotel Metropolitan - New York City

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4,349 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,628: English reviews
Reviewed 17 July 2014 via mobile

This was a good trip for us. The kids really enjoyed it. The staff, especially Venus at the front desk and the housekeeping staff, we're VERY friendly...going out of their way to help. We've stayed in 5 star hotels and this staff ranked well with them. The rooms were average. They were clean, but showed wear. The tub in the...

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Helpful?
Thank Sekou M
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sekou M, Thank you for taking the time to share your experience with us. I am very happy to hear that Venus went above and beyond to assist you. Thank you for bringing this details to our attention, we will certainly use your comments to improve our services. Thank you for staying and we look forward to your next...

Venetia, Pennsylvania
Reviewed 17 July 2014

Vicki Crichton at the front desk is a difference maker. She is the main reason I return to this property every trip to NYC. Vicki has gone out of her way to make me feel welcome. For the times she is not available at the property she introduced me to Venus. On the times Vicki isn't available Venus takes good...

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Helpful?
Thank Rob P
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Rob P, Thank you for your continued loyalty to our property and for taking the time to mention two of our outstanding employees: Vicki and Venus. I will certainly share your feedback with them as I am sure they will appreciate the kind feedback. We look forward to many more visits. Nadria Buchanan- Guest Experience Manager

Boston, Massachusetts
Reviewed 16 July 2014

This was my 6th stay at this hotel, I love the fact that while its not in the super busy Time Square area it has a very convenient location. The staff makes me feel very welcome as I have a few specific requirements considering I stay 2-3 weeks each time. Nice breakfast in the morning, good bar in the evening...

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Helpful?
1Thank bosair12345
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bosair12345, Thank you for the amazing feedback! I am very pleased to know that you consider our property to be your home away from home . We truly appreciate your loyalty to our hotel and look forward to your continues visits. Should you need anything while you are here with us, please feel free to contact me directly at...

Montgomery, Alabama
Reviewed 16 July 2014

My first impression was how nice. Then I realized they charged you to even have wireless available in your room. They did provide in the lounge area...but not enough seats for everyone wanting to use it. The bar staff couldn't have been more rude. I only went to ask for a menu, because the Check in receptionist told me to....

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Helpful?
Thank Shannon J
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Sear Shannon J, Thank you for taking the time to share your experience with us. I am very happy to hear that you found the maintenance staff and the housekeepers to be very pleasant. I do apologize for the rudeness of the bar staff. I do hope that you will stay with us again so that we can better serve...

Arlington, VA, United States
Reviewed 16 July 2014

We gave 2 nights in Manhattan as a graduation present. Everything was supposed to be prepaid, but when they arrived, they were told a $200 (security?) deposit was required ($50 x 2 rooms x 2 nights). This caused a lot of stress -- phone calls, emails, faxed forms with guarantees to pay, etc. Otherwise, they loved the rooms, service, location...

Review collected in partnership with DoubleTree by Hilton
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2Thank Mary Jane P
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mary Jane P, Thank you for taking the time to share your review with us . We do require a security deposit of $50 per night for any incidentals that you may incur during your stay. I apologize if this caused you any inconvenience. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager

Reviewed 16 July 2014

Good, Adjustable lighting and great service good talking to the house keeping workers so it was a good experience for my first time in NYC, i spoke to someone who recommend me to this website he goes by the name of Noel, good to talk to if you are looking for conversing with someone.

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Helpful?
Thank Sparta G
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Sparta G, Thank you for the wonderful feedback. We hope to see you for many more stays. Nadria Buchanan- Guest Experience Manager

New York City, New York
Reviewed 15 July 2014

Was so impressed with the hotel, very clean, people very nice and warm, the value of this hotel is worth it because the attention of the hotel personel was on time and with much care to please me. Many places near the hotel, it is the best hotel in New York

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Mercedes60763
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mercedes60763, Thank you for the terrific review. We are very pleased that you were pleased by the attention to detail of my team. I will share your wonderful feedback with them. We hope that there will be many more visits. Nadria Buchanan- Guest Experience Manager

Woking
Reviewed 15 July 2014

We stayed in this hotel in February last year (2013). An adequate hotel and good base for walking to nearby times square (about a 10 minute walk). It was great for what we needed it to be, just a base to explore the city. We didn't eat at the hotel so can't comment on that. We got a lovely warm...

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Helpful?
Thank LauraTurner23
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear LauraTurner23, Thank you for submitting your review! I am happy to know that your experience with us was wonderful. I hope that you will stay with us again this year and also utilize other facilities of the hotel so that you can update us on how we are doing. Thank you for staying with us. Nadria Buchanan- Guest Experience...

San Francisco CA
Reviewed 14 July 2014

Nice enough rooms for a hotel downtown. The hotel location is great. You are in the middle of Midtown with a subway stop in the same block which makes it very practical for those who want to explore beyond midtown.Nice small bar /lounge. Nothing fancy about this Hilton location but practical for a fun weekend of exploring in NY City.

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Helpful?
Thank onehoyos
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Onehoyos, We appreciate your candid review on regarding you r most recent stay with us. I am glad to hear that the convenience of our location was suitable for your needs. We hope to see you for future visits, Nadria Buchanan- Guest Experience Manager

Auburn, Indiana
Reviewed 14 July 2014

The hotel was clean and the rooms were more spacious than I anticipated. Our trip was to sightsee NYC and the location was a bit far to walk back and forth to Times Square, but there is a subway entrance right next to the hotel and catching a cab was also very easy.

Review collected in partnership with DoubleTree by Hilton
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Thank chrissB9996MD
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear ChrissB9996MD, We appreciate the you taking the time to submit your review. We are happy that we were able to exceed your expectations in the cleanliness and the size of out rooms. We look forward to future visits and thank you for staying with us. Nadria Buchanan- Guest Experience Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 11,791 - ₹ 27,971 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
“We were on a Hilton honors floor but not sure what the difference would be.”
 of 5 bubbles MarthaB872, 13 Mar 2017 | Read review
5 of 5