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Doubletree Hotel Metropolitan - New York City

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4,352 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,630: English reviews
Ontario, Canada
Reviewed 3 August 2014

We stayed at this hotel July 28 - August 1, 2014. I asked Vicky at the front desk if our room was available. She looked at me like I had 3 heads. I politely asked again if she knew if our room was ready and she rudely said "what's your name? Do you think your name is written on your...

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Helpful?
2Thank Rob H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Rob H, Thank you for taking the time to share your experience with us. I would like to offer my sincere apologies on behalf of Vicky and my entire team for the poor experience that you had at check in. Please be assured that this is certainly not the experience we want you to have with us. We hope...

Glasgow, United Kingdom
Reviewed 3 August 2014

A solid choice for a New York City break: beside two metro lines, and easily within walkable distance to many attractions. There are also a good number of bars and eateries less than a block away. My wife and I stayed here for a week in July 2014 (having found the hotel on Expedia for £100 Sterling per night) and...

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Helpful?
Thank Paul H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Paul H, Thank you for the detailed feedback of the experience you had with us. We appreciate feedback such as this as you have taken the time to highlight areas of improvements. I must apologize for the experience you had with Rene, I am happy that Janice was able to display the level of hospitality that we aim to...

Center Conway, New Hampshire, United States
Reviewed 3 August 2014 via mobile

We decided to drive into the city as the second part of our vacation was at the Jersey shore. We were pleasantly greeted in our car out front by Thomas the doorman. Throughout our stay he consistently provided stellar service whether it be getting our car in and out ,recommending restaurants etc. Inside, the front desk staff was efficient,knowledgable and...

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Helpful?
Thank Bradley M
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bradley M, Thank you for staying with us and sharing this lovely feedback. I am very elated to hear of the wonderful experience you had with us. I am truly happy that you enjoyed your stay and that Thomas and Bolivar were able to add to this experience. We hope to see you for many more visits. Nadria Buchanan-...

Atlanta, Georgia
Reviewed 2 August 2014

The Doubletree Metropolitan at 51st and Lexington is really capitalizing on its location by providing very good service, decent room size, & quick and thorough housekeeping. The hotel is bustling and I bet stays at peak capacity due to its relatively moderate cost. It is more like an active condo, than hotel, however, with a tiny reception and bar area....

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Helpful?
1Thank CFRHallett
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear CFRHallett, Thank you for staying with us and sharing your candid remarks. I am happy to hear that you found our rooms to be spacious and convenient to your needs. We look forward to many more visits. Nadria Buchanan- Manager on Duty

Redwood City, California, United States
Reviewed 2 August 2014 via mobile

We stayed here for 8 days in June/ July. Rooms are small, but for the price and location you can't beat it. The hotel was clean and the staff was helpful. They will give you a mini fridge to use if needed.

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Helpful?
1Thank Elise G
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Elise G, Thank you for sharing your experience with us via TripAdvisor. We hope that they will be many more visit when you are in the city. Thank you for staying with us. Nadria Buchanan- Manager on Duty

Reviewed 1 August 2014 via mobile

I'm writing the review because ONE person at the doubletree went above and beyond. Robert Sierra was super helpful and genuinely nice. If more people were as helpful as him they'd have an allstar crew.

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Helpful?
1Thank Zack H
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Zack H, Thank you for taking the time to acknowledge Robert for the wonderful service he provided during your stay. We look to hear when our employees do their best to make our guests' experience a memorable one. I will share you kind comments with Robert and the rest of my management team. We hope to see you for...

Bath England
Reviewed 1 August 2014

My family stayed here. As a Diamond member i wrote a letter one month ahead asking that they be looked after. Perhaps the hotel never received it. The rooms were 3 star , at best. Wireless was patchy. Outrageous was the fact that the hotel charged for my family to leave their bags on departure and then charged them again...

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Helpful?
Thank DominicBathEngland
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear DominicBathEngland, Thank you for taking the time to share your experience with us. I am very sorry to hear of your family's experience. We try our very best to cater to all our guests' needs to the very best of our abilities. There are times when we may fall short and sincerely apologize that this happened on your visit....

Montreal, Canada
Reviewed 1 August 2014

Far from Time Square but close to E subway line (2 blocks - 53rd & Lexington) The rooms are small but clean (if you don't move furniture), doors bang loud when closing and will wake you up at night. Even on the 11th floor you hear street noise. Oh and there's a fire department right on 51 and Lexington -...

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Helpful?
Thank Julie R
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Julie R, Thank you for sharing your feedback with us. We apologize for the noise disturbance that you experienced and your dissatisfaction with our toiletries. We often get wonderful comments from guest regarding our choice in toiletries but we will certainly keep your comment in mind. We thank you for staying with us and hope to see you again...

Reviewed 1 August 2014

This is a really nice hotel for it to belong to a chain in major city. Vicki & Raphel were exceptional and provided more customer service than we expected. Vicki helped in making our girls trip a success for the first time visitors. I will be returning. Thanks!

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Helpful?
Thank Bianca S
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Bianca S, Thank you for staying with us and we hope look forward to future visits. I am very excited to hear of the wonderful experience you had with us and the exceptional customer service you received from Vicki and Raphael. I will certainly share your comments with them. See you soon. Nadria Buchanan- Manager on Duty

New York, United States
Reviewed 31 July 2014

we were there for an event. the restrictions were ridiculous. workers going through the garbage just to ensure that people did not bring in food or drink. authors and workers not being allowed to enjoy a drink other than the water provided. or a snack like maybe a piece of chocolate. it was crazy!

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Georgette G
Nadria B, Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Georgette G, Thank you for sharing your candid feedback. I do apologize for any inconvenience that you experienced during your function. It is not our intention to make your experience with us an unpleasant one. It is our policy that clients do not bring any refreshments purchased outside into our meeting spaces. We do offer catering options for our...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 11,782 - ₹ 27,883 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Third floor was great and room was spacious room 318”
 of 5 bubbles andrenem_12, 25 Mar 2017 | Read review
“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
5 of 5