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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,195 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,489: English reviews
Cocoa, Florida
Reviewed 9 July 2014

My family of five recently stayed in the Doubletree Metropolitan Hotel. It was very clean. The front desk staff was friendly and helpful. When we called the careline, they were there very quickly with more blankets. The men who held our bags for us before our flight were helpful in obtaining a taxi and helping us load our bags. The...

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Helpful?
2Thank dshumphrys
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Dshumphrys, We are happy that you had a great experience with us on your most recent visit.Your kind words regarding the exceptional service you received from Bolivar are heart warming! I will certainly share your comments with him and the rest of my team.Thank you for staying with us and we look forward to many more visits. Nadria Buchanan-...

North East, United States
Reviewed 9 July 2014

Requested early check in because we had an afternoon play to attend. Room was ready. Speedy check in. Located near Broadway & Central Park but far enough away to get away from the hustle & bustle a little

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank Richard F
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Richard F, Thank you for the wonderful review. I am happy that we were able to accommodate you request and hope to see you for many more visits. Nadria Buchanan- Guest Experience Manager

Houston, Texas
Reviewed 9 July 2014

I have stayed here in April, in June and in July for business in the financial district. Convenient location, room was clean, staff were adequate, everything worked. Fine for a business stay. Food was average, room service was on time, and guest services do close early (if you are an late arrival - after 8 pm). All three times no...

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Helpful?
3Thank JohnDeereGuy
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear JohnDeereGuy, We are humbled that you decided to stay at our property on numerous occasions and that you found that our facilities were adequate for your business needs. I do apologize that were were unable to provide you desired room type upon your arrival . Our front desk team tries our best to ensure that we have all available...

The Curragh, Ireland
Reviewed 9 July 2014

Myself and my family had a very pleasant stay at this hotel, we found most of the staff very helpful, it is in a good location for time square. The room was clean and the bedding was comfortable, the only problem was the over top charge for inter net in the rooms, but it was free in the lobby. Nice...

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Helpful?
1Thank dec60
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Dec60, Thank you for taking the time to share your experience with us. I am very happy to hear that you had a lovely stay with us. We will keep your comments regarding the internet in mind as we strive to improve our guest services.Thank you for staying with us. Nadria Buchanan- Guest Experience Manage r

Elmira, New York
Reviewed 9 July 2014

Travel to NYC every 3-4 months for medical follow ups and have never had to pay for hotel to hold luggage. Stayed at this same hotel in Feb, did not have to pay for them to hang on to my bags after checkout while I went to my appointment. Just stayed there July 7th and they have instituted a $2.00...

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Helpful?
Thank Mikki T
nycdtdt, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Mikki T: Thank you for your comments and feedback on our fee for stored luggage as it is very much welcomed. At our property, there is a nominal fee of $1.00 per bag in and $1.00 per bag out. Your recommendation for HHonors member will be taken into consideration. Best Regards, Kim Ng, Guest Experience Manager

Boston, Massachusetts
Reviewed 9 July 2014

Fabulous stay; the hotel has a great location. My guest room and rest of the hotel is clean. My room was quiet well apointed with appropriate amenities. The reservations process was friendly, professional and efficient. The hotel overall has great staff. Well done....thank you for everything.

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Helpful?
Thank Stefan G
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Stefan G, Thank you for taking the time to share your experience with us. I am very proud to hear that you that you had an excellent stay with us and that you thought highly of my team. We will be humbled to have you stay with us . Thank you for your business, please feel free to let...

Houston, Texas
Reviewed 8 July 2014

Our family recently had a delightful experience at the Doubletree Hotel Metropolitan on Lex and 51st, and it’s all thanks to the helpful, pleasant and responsive hotel staff. The front office manager, Heaven, was very understanding when we had a last-minute booking request. She took the time to search for an available room that could accommodate our needs, and she...

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Helpful?
Thank N L
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear NL, Thank you for taking the time to submit your detailed feedback on the am zing service you received from my team. I want to thank you for taking the time to recognize all these individuals for " Making their Mark"- they are truly stars! I am glad to know that what could have been a stressful situation was...

Reviewed 8 July 2014 via mobile

I would like the mention some staff that made my stay so convenient and pleasing. I didn't get all the names and wished I did. these are some that I remember. hermon - engineer (gave free movie when tv had problems) clara - careline (very nice on the phone & helpful) karen - front desk agent (booked my room, helped...

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Helpful?
Thank Glory C
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Glory C, Thank you for staying with us and sharing your experience. I am sorry for the mishap that you encountered with your TV not working. I am very glad that Hermon was prompt and helpful in resolving this issue .Thank you for also mentioning Clara and Karen for their wonderful services. I will certainly share your comments with...

Groton, Connecticut
Reviewed 7 July 2014

I was happy with the Doubletree Metropolitan. Best part was the location of the hotel. Room was clean and quiet. The bedding was fine. Everybody I dealt with was fine. 3 comments about the hotel 1) Charging people $2 to day check a bag. It felt like nickel and diming. Then it was unclear if a tip was expected on...

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Helpful?
1Thank tchoiniere
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Tchoiniere, I am very happy to hear that you were able to enjoy your holiday with us. We appreciate your feedback as we continually look for new ways to improve the service we provide for our guests. Thank you for staying with us. Nadria Buchanan- Guest Experience Manager

Fort Lauderdale, Florida
Reviewed 7 July 2014

Yes, I know I have already written 4 reviews for this hotel but I like to say thank you when something is really great. Much better then writing to complain. We were in New York again the last of May and of course stayed at the only place to stay......Doubletree Hotel Metropolitan!! After being their guest over so many years...

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Helpful?
Thank marlene l
Nadria B, Guest Relations Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Marlene I, Thank you for your loyalty to our hotel and for making us your home away from home! Its is always a pleasure to have you and Annie stay with us.I will certainly share your comments with Marcelo, Brian and Leilani! See you next year ! Nadria Buchanan- Guest Experience Manager

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 8,237 - ₹ 24,983 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#197 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a high floor.”
 of 5 bubbles carly_smith3, 18 Jan 2017 | Read review
“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, 17 Jan 2017 | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
“Join Hilton Honors & save on daily wifi costs”
 of 5 bubbles 75carolync, 28 Dec 2016 | Read review
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