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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,199 Reviews from our TripAdvisor Community

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There are newer reviews for Doubletree Hotel Metropolitan - New York City
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Showing 3,493: English reviews
Reviewed 1 week ago via mobile

We stayed for three nights 31 December to 3 January. The hotel has seen better days. That said the room was clean and comfortable. The bed was very good. The bathroom was small and dated but functional. Breakfast is very expensive, we used local diners. The location is a good base for sight seeing.

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Helpful?
1Thank Stephen N
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 review, Stephen! We're delighted to hear that you had a great stay with us! We strive to provide our guests with excellent service and convenience, so your feedback lets us know we're doing our job! We're pleased to hear that your room was comfortable and you enjoyed our location. However, we'll be addressing your concerns with...

Edinburgh, United Kingdom
Reviewed 1 week ago

We were disappointed with our experience of this hotel, primarily because we didn't feel that what we actually got was what was advertised when we booked it. The room with two double beds was small, with little space between the beds and furniture. There was no coffee or tea making facilities. Wifi cost extra and was quite expensive. And, despite...

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Helpful?
2Thank AMcHarg
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate your feedback. We're deeply disappointed to hear that your stay with us was anything less than perfect. We strive to provide our guests with top-notch service and convenience. However, your experience with us doesn't match the level of service we're accustomed to providing. Your happiness and satisfaction are extremely important to us, and we'll be sharing your concerns...

Reviewed 1 week ago

I confirm that the position of the hotel is excellent, particularly for those travelling with the family, as it is at the hearth of NYC close to a big number of attractions which could be reached by walk.

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank francisc390
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Francis! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

Reviewed 1 week ago via mobile

Lovely hotel, great location. Nice room and very comfortable beds My only complaint is the older receptionist, that works during the day. She was impatience, cutting and totally unhelpful and extremely rude

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Helpful?
Thank CatherineBec
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Catherine. We're happy you had a pleasant stay with us and enjoyed our comfortable rooms. However, we're disappointed that your stay with us was less than ideal. We hold our team to a higher standard than what you experienced. We'll address your concerns with our team moving forward. We look forward to hosting you again soon...

Malta
Reviewed 1 week ago

We visited this hotel over the New Year's for a family trip and for the price we paid it was worth every cent. Excellent location as it is within walking distances to Rockefeller Centre and there are two underground stations close by giving you better access across Manhattan. Rooms were clean and spacious, staff were friendly. The only thing I...

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Helpful?
Thank Alisonzm
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the wonderful review, Alison! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! It's great our team made you feel so welcome and that you enjoyed our comfortable rooms. We aim to please! We're...

Norton, MA
Reviewed 1 week ago

This hotel is really pretty good. Its clean, the staff is excellent, the location is GREAT. It could use a better and more efficient lobby and check in as the lobby is pretty small. It could also use a better lobby bar and restaurant. Those two things are important for a great hotel. The rooms are small and there is...

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Helpful?
Thank Kim K
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating, Kim! We're delighted you had such a pleasant experience with us. We strive to offer top-notch service and convenience for our guests. We're thrilled you enjoyed our prime location so much! That's what we like to see! We'll address your concerns with our team moving forward. We look forward to sharing an even better experience...

Reviewed 1 week ago

It's very close to subway. There's a Duane Reade across the street, I went shop every night while I stayed. Check bags charge $1 per bag, so we have 6 bags cost $12, it was okay because it's pretty convenient. We stayed in hotel lobby last night writing postcards, it's quite comfortable. We visited for the New Years Eve so...

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Helpful?
3Thank Mangel L
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the excellent rating! It's fantastic to hear you enjoyed your stay with us and our terrific location! It's pleasing to know we could accommodate you during your stay and that we left you with a wonderful impression. We look forward to hosting you again soon! Thank you for taking the time to share. Have a great day!

Madrid, Spain
Reviewed 1 week ago via mobile

We stay during one week in January, the location is awesome. Subway is at 10m, and walking you are in 5 minutes in 5th avenue. The bedroom is really good we had views to Chrysler tower, the air dresser is very good, if I have to say something to improve is the lights that are few. For breakfast I recommend...

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Helpful?
2Thank Esmeralda F
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Esmeralda! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

Boston, Massachusetts
Reviewed 1 week ago

Excellent location next to subway. Many good places to eat nearby. Good value: @$170 per night for 2 queen size beds. Only problems we had were with pre arrival check in--I did not know my HH number and person I spoke with could not help exactly. Also TV remote did not work properly first night and no one answered at...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
1Thank bettejohn
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4/5 rating, Bette! We're happy you had such a wonderful experience with us! It's fantastic you enjoyed our prime location. We strive to provide top-notch comfort and convenience for our guests. We aim to please! We look forward to hosting you again soon! Have a lovely day!

UK
Reviewed 2 weeks ago via mobile

Just returned from our first visit to New York (and unlikely to be our last) and four night stay at this hotel. First thing to say is the hotel is in a superb location. Lexington and 51st is just a few minutes walk from all the Midtown stuff like Times square, Rockefeller, Central Park, 5th Avenue, Grand Central, Empire State,...

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Helpful?
4Thank gino71
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Gino! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're happy our team made you feel so welcome and that we could meet your expectations....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 8,261 - ₹ 25,056 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“high floors, less noise”
 of 5 bubbles PhilBarker, 21 Jan 2017 | Read review
“ask for a high floor.”
 of 5 bubbles carly_smith3, 18 Jan 2017 | Read review
“Go for Hhoners rooms probably a better option”
 of 5 bubbles elviec2013, 17 Jan 2017 | Read review
“shower curtain smells a bit. Bad soundproof but I can live with that.”
 of 5 bubbles mangell2015, 8 Jan 2017 | Read review
“We ended up with a "handicapped accessible room". It was very roomy compared to the others.”
 of 5 bubbles sandral923, 30 Dec 2016 | Read review
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