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Doubletree Hotel Metropolitan - New York City

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Doubletree Hotel Metropolitan - New York City
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4,348 Reviews from our TripAdvisor Community

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Showing 3,627: English reviews
Start your review of Doubletree Hotel Metropolitan - New York City
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Boston, Massachusetts
Reviewed 2 days ago NEW

I stay at this Hilton Doubletree about a dozen times a year for business. It is a great value compared to other Hilton NYC properties, offering solid accommodations and easy access to most parts of Manhattan. The rooms can sometimes be noisy -- kids seem to love to run the long hallways and adults occasionally like to engage in late...

Review collected in partnership with DoubleTree by Hilton
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Helpful?
Thank Steve W
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Steve! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

Philadelphia burbs
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

It takes a lot for me to give a five star review but, well, a family trip to NYC for President's Day just went that well. And the hotel, while not a five star facility, fulfilled its requirements and then some for our trip. Stayed two nights with family - two adults two kids - in a suite room. Yeah,...

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Helpful?
2Thank bostonpike
About Hotel's Favourite Review
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the perfect rating! Providing high-quality experiences for all of our guests is something we always strive for. It is great to hear about the wonderful experience we were able to share with you! We would look forward to hosting you again in the future! Thanks again, and have a wonderful day!

Chicago, Illinois
Reviewed 2 days ago NEW

I have stayed at this Doubletree several times. It's an old building in New York that gets a lot of turnover, so keep that in mind. These aren't new rooms. But the service is very good and any issue I have ever had (which is not often and if so, minor) has been handled quickly. Location is great and if...

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Helpful?
Thank Gisele G
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thanks for the 4-star rating and review, Gisele! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're delighted our team made you feel so welcome and assisted you in any way. Karen...

Reviewed 2 days ago NEWvia mobile

I was over charged for my hotel by double the amount I was to pay still waiting to be refunded.,Also left my prescription glasses behind when I checked out when I came back the house keeper never handed them in.,Staff treated me disgracefully

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Helpful?
Thank Trisha K
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

We appreciate the feedback, Trisha. We're deeply disappointed you had such challenges during your time with us. Your experience is not on par with the level of service we're accustomed to sharing with our guests. We regret that our team didn't go above and beyond to assist you or accommodate your needs. We hold ourselves to a higher standard and...

East Granby, Connecticut
Reviewed 4 days ago NEWvia mobile

Not too expensive the day I went. Without a doubt one of the better places I've stayed in NYC. I've also stayed at the Hilton on 42nd street and the Roosevelt Hotel for comparisons. Also a Hampton Inn near the Empire State Building that was good as well. This doubletree was a little nicer as one would expect compared to...

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Helpful?
Thank Jdh324ct
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Thank you for the fantastic rating, Guest! We're delighted to hear you enjoyed your stay with us and our wonderful location. We love our location as well. We're overjoyed to be right in the heart of the city! We pride ourselves on providing exceptional service to our guests at all times so it's very pleasing to hear that we were...

Warwickshire
Reviewed 4 days ago NEW

Good spot for exploring New York. Nice clean hotel,fantastic bed ensured a good sleep. Air con a bit noisy but after walking New York all day no trouble sleeping. Could not believe that apart from breakfast the hotel does not do hot drinks and have no basic facilities in the room either,a simple improvement hotel could provide. Have to dress...

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Helpful?
Thank SeanMacWarwickshire
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate the time you’ve taken to share your feedback. Although we’re delighted to hear that you enjoyed our central location in the heart of the city, it’s disappointing to hear that you weren’t completely satisfied with your stay. We pride ourselves on providing excellent service and a comfortable environment to our guests at all times so please...

Atlanta
Reviewed 5 days ago NEW

What we liked-- location by 2 subway lines, friendly/helpful staff, clean room, comfortable bed, very little outside noise on back (odd number) on 14th floor, safe, ennough counter space and desk top, drawers make up for lack of floorspace to open suitcases, large enough closet, shower water pressure and temperature fine. What we didn't like-- Difficult to get comfortable temperature...

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Helpful?
Thank Metwo3
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to have you back again in the future to share a more positive experience with you.

A TripAdvisor Member
1 review
Reviewed 5 days ago NEWvia mobile

We are staying here since Thursday. My aunt mistakenly put her card for incidentals. I later requested her card to be replaced by mine. Nevertheless, the hotel charged the TWO credit cards the retainer of 150 dollars. Our bank insists it is a matter of the Hotel for them to refund the money. Yesterday, Alissa or Alicia, the manager was...

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Helpful?
Thank A TripAdvisor Member
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your time with us was less than ideal. Your experience is not on par with the level of service we're accustomed to providing. We regret that our team didn't go above and beyond to accommodate your needs or make you feel valued. It's unfortunate we couldn't exceed your expectations. We hold...

Dublin, Ireland
Reviewed 5 days ago NEW

Good location.we checked in at 5pm.Room not ready.Girl at reception told us they would send up a new key for a new room... never arrived.Went down got a very short answer from receptionist. Asked for two bottles of water that night and told none available....! On the positive side the floor staff were very friendly.Matthew the bell boy was excellent,...

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Helpful?
Thank ramb01968
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, we appreciate your feedback. We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'll be addressing your concerns with the appropriate members of our team. We'd love to see you again in the future to share a more positive experience with you.

La Costa, CA
Reviewed 1 week ago NEW

The hotel is certainly shabby and looks run down. To get hot water in the shower can take up to 5 minutes. Many of the room fixtures are nicked, old and worn. The worst is they do not disclose when you check-in that construction is being done on the parking lot next door. The intense noise is that of a...

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Helpful?
1Thank Stonesteps
nycdtdt, General Manager at Doubletree Hotel Metropolitan - New York City, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed your time with us was less than ideal. Your experience with us was not on par with the level of service we're accustomed to sharing with our guests. It's unfortunate you had such trouble resting and getting comfortable while in our hotel. We regret that we couldn't exceed your expectations but it's...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
DoubleTree by Hilton Metropolitan New York City is a modern, landmark hotel conveniently located on Lexington Avenue at 51st Street, in the heart of Midtown’s luxurious East Side. The contemporary hotel recently completed a $25 million dollar revitalization project which included all-new guestrooms, suites and meeting space. With it’s ideal Midtown location, the hotel is steps from fashionable Park Avenue, Fifth Avenue shopping, Bloomingdales, the United Nations and many upscale boutiques. Times Square, Broadway theaters, Rockefeller Center, Radio City Music Hall, Central Park, St. Patrick’s Cathedral and The Museum of Modern Art are all within walking distance. Grand Central Terminal and all major subway lines are just a few blocks from the hotel. Penn Station/Madison Square Garden and Port Authority Bus Terminal are accessible via quick taxi ride and the hotel is convenient to all (3) area airports. Each of the hotel’s 764 brand-new guestrooms (including 22 suites) features all-new carpeting, furniture and wall treatments plus brand-new bathrooms. Modern in-room amenities include high-speed Internet access, Sweet Dreams by Doubletree Sleep Experience, 37-inch flat-screen television, MP3 connectivity and brand-new work desk with ergonomic chair. Onsite hotel amenities include a newly renovated lobby with spacious seating area, trendy Met Bar lobby lounge, Met Grill (open for breakfast), room service, complimentary 24-hour Fitness Center, complimentary 24-hour business center, Concierge/Theater Ticket Desk, gift shop, salon and barber shop – all onsite. The hotel has 14,000 square feet of brand-new event space. The hotel is 100% non-smoking. Self & valet parking is available. The hotel allows pets, with a $50 pet surcharge per stay (under 60 lbs). 24-hour Security onsite. ... more   less 

Additional Information about Doubletree Hotel Metropolitan - New York City

Address: 569 Lexington Avenue, at East 51st Street, New York City, NY 10022-7562
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 11,772 - ₹ 27,860 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Doubletree Hotel Metropolitan - New York City 4*
Number of rooms: 764
Reservation Options:
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Also Known As:
Doubletree New York City
New York City Doubletree
Doubletree Metropolitan New York
Doubletree Metropolitan Hotel New York City
Hotel Style:
#196 Luxury Hotel in New York City
#227 Family Hotel in New York City
#236 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Doubletree Hotel Metropolitan - New York City staff and other travellers.
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Questions? Get answers from Doubletree Hotel Metropolitan - New York City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Hilton honours members seem to have dedicated floors”
 of 5 bubbles SeanMacWarwickshire, 19 Mar 2017 | Read review
“Odd number on 14th floor had little outside noise--a few sirens at most.”
 of 5 bubbles Metwo3, 18 Mar 2017 | Read review
“Try to get a high Floor as close to Lexington Avenue as possible to be away from the jackhammer noise”
 of 5 bubbles Stonesteps, 16 Mar 2017 | Read review
“Email a week before to see if they have any upgrades or rooms on a higher floor”
 of 5 bubbles 777kw, 14 Mar 2017 | Read review
“We were on a Hilton honors floor but not sure what the difference would be.”
 of 5 bubbles MarthaB872, 13 Mar 2017 | Read review
5 of 5