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Grand Hyatt New York

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Grand Hyatt New York
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8,223 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Hyatt New York
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Showing 6,563: English reviews
Reviewed 1 week ago via mobile

Hyatt refurbished this property a few years ago and did a good job! It was getting very tired before and now feel pretty fresh, nice rooms but bathrooms are small. The new lounge is very nice with an outdoor terrace! It's a large hotel in a very central location! Solid!

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Helpful?
Thank Ola M
Cancun, Mexico
Reviewed 1 week ago via mobile

We are staying at the 16;th club level right now and absolutely nothing works! Fridge out of order, hair dryer out of order, tv out of order, tv on demand out of ordet, safetybox out of order?????? I have never visited a worse hotel! Nothing works, no one cares to fix it?? We stayed at hotels all over the world...

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Helpful?
Thank Nicke765
GuestExperienceGHNY, Guest Experience Team at Grand Hyatt New York, responded to this review

Dear Nicke765, We appreciate your valuable feedback. It is concerning to discover that your recent visit to Grand Hyatt New York failed to meet your expectations. We strive to ensure the complete satisfaction of our guests, and we regret that this was not evident throughout your stay. Please contact us directly at guestexperiencenycgh@hyatt.com so we may discuss your experience in...

Oxford, Alabama
Reviewed 1 week ago

Beds are horrible! Room was. Lean and layout ice but trying to sleep was a "nightmare". Considering the price per night, they should upgrade the mattresses. Stayed at Marriott Time Square during a previous visit and shouldn't have changed.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank terrygB523HJ
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear terrygB523HJ, Thank you for taking the time to share your review with us. While we are pleased to hear that you enjoyed our clean accommodations, we regret that your mattress was not up to your standards. Providing a comfortable and relaxing stay is a top priority of ours at Grand Hyatt New York, and we apologize that this was...

New York City, United States
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank 641roberty
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

mdlquest
Reviewed 1 week ago

You can hear sirens 24 hr a day in room and the guests next door. Mattress very hard. Very small bathroom and low water pressure that was on top floor in a executive room. Location was good. Concierge lounge and outside patio were nice.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank mdlquest
GuestExperienceGHNY, General Manager at Grand Hyatt New York, responded to this review

Dear mdlquest, We are delighted to hear that you enjoyed our convenient location in the heart of Manhattan. However, it is concerning that you encountered various challenges throughout your stay with us. We apologize for the uncharacteristic visit that you experienced, and we encourage you to contact us at guestexperiencenycgh@hyatt.com so we may discuss your stay at length and alleviate...

Reviewed 1 week ago via mobile

We were really impressed with the Hyatt from the arrival to our check out. The location is perfect for seeing everything in NY. We stayed in a Club Level room, the club lounge and outside terrace were excellent in every aspect. The quality of food and service were top class. Breakfast choice was as good as any top class hotel,...

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Helpful?
Thank GTW11111
New Paris, Indiana
Reviewed 1 week ago via mobile

I recently stayed at the Grand Hyatt for a business trip and could not have been happier. All of the employees were very friendly and our room was clean and up to date with USB charging ports. The conference rooms were spacious and this hotel in in a great location for anyone wanting to experience New York.

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Thank TAG085
London, United Kingdom
Reviewed 1 week ago via mobile

Room 3415 Speaking a different language Last time stayed at London nyc Not a great hotel Bad choice Hotel for the masses, not couples or individuals Expected better comms from a multi national No tv signal Poor excuses

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Helpful?
Thank MyLoveIsALiquid
Memphis, Tennessee
Reviewed 1 week ago

Spent 4 nights at the Grand for a meeting. Many plusses. Location and nice staff. Small rooms and even smaller bathrooms (City View) but it served its purpose. Very expensive but this is New York City...Manhattan. Everything is expensive except Lyft. Next to Grand Central Terminal and within a comfortable walking distance to Times Square, Empire State Building and many...

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Helpful?
Thank Neil B
DC
Reviewed 1 week ago

I must have stayed in this hotel a hundred times and it is markedly better than when I first started traveling to New York. I wouldn't say it is an amazing hotel but the rooms are spacious, the lounge is good, the elevators are fast and the staff are friendly. Is it my favorite place to stay in NY? No,...

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Helpful?
Thank DiscerningDC

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Premier location in the heart of New York's famous midtown. Striking lobby with waterfalls, seating areas and three restaurants and lounges. Direct access to Grand Central Terminal and connected to the Chrysler Building. Steps from Times Square, Shopping and the Theatre District. ... more   less 

Additional Information about Grand Hyatt New York

Address: 109 East 42nd Street, Park Avenue at Grand Central Terminal, New York City, NY 10017-8500
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 14,769 - ₹ 33,877 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hyatt New York 4*
Number of rooms: 1306
Reservation Options:
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Also Known As:
Grand Hyatt New York City
Hyatt New York City
Hyatt Hotel New York City
Grand Hotel Hyatt New York
Hotel Hyatt New York
New York City Grand Hyatt Hotel
Grand Hyatt Hotel New York
New York Hyatt
New York City Hyatt
Hotel Style:
#44 Green Hotel in New York City
#197 Luxury Hotel in New York City
#198 Romantic Hotel in New York City
#209 Family Hotel in New York City
#217 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Grand Hyatt New York staff and other travellers.
73 questions
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Questions? Get answers from Grand Hyatt New York staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Club level floors guarantee lounge access.”
836pattyc, 19 Apr 2017 | Read review
“Ask for a room looking outwards, if possible. Or a higher floor. 'inwards' facing ones are a bit gloomy on lower levels”
657philipu, 17 Apr 2017 | Read review
“Don't be afraid to choose a high floor with a view. They usually accommodate.”
stevepW3476NJ, 17 Apr 2017 | Read review
“updated rooms”
EELSM, 16 Apr 2017 | Read review
“better views on higher floors”
  • Shelf makes using sink difficult
  • Note the lack of space around toilet
  • Nice glasses, at least
  • Standard King room Bath
  • Standard King Room
Sluggo65, 12 Apr 2017 | Read review
5 of 5