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Grand Hyatt New York

9,333 reviews
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Traveller (2622)
Room & Suite (1146)
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Overview
  • Excellent30%
  • Very good37%
  • Average20%
  • Poor8%
  • Terrible5%
Travellers talk about
“grand central station”(1,549 reviews)
“great location”(1,294 reviews)
“new york”(1,230 reviews)
Free Wifi
Parking
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4.0 Star Hotel
All hotel details
Offers from Grand Hyatt New York
Announcement: A Grand Getaway
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (9,333)Write a Review
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Show reviews that mention
All reviewsgrand central stationgreat locationnew yorkchrysler buildingtimes squareclub levellarge hotelbusy hotelbryant parkhotel lobbyking roommidtown manhattannyc hotelbig applefew blockssubwayconcierge
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1 - 5 of 7,499 reviews
Reviewed 2 days ago via mobile

Stayed here for business and this hotel did not meet my expectations. The rooms need updating and better housekeeping. Pros: Great location Nice lobby Spacious rooms for NYC Fast elevators Cons: Broken safe and refrigerator Duct tape on bed frame (see picture) No shampoo in...More

Thank Adv1213
Hotel's Favourite
Reviewed 2 weeks ago via mobile

I have come here with family and friends every year for 10 years. Soemtimes more than once. Always so that we can have fun in the city. It is a great location and a truly top notch hotel as far as service efficiency and cleanliness.

Thank denise o
Response from Management_Team_365, General Manager at Grand Hyatt New YorkResponded 2 weeks ago

Hello denise o, Warm greetings and thanks for your continued loyalty, it is always a delight when you join us. Thank you for providing such an outstanding review, we hope to see you again soon. Warm regards, John Schafer General Manager

Reviewed 3 days ago

I generally look forward to staying in Grand Hyatt properties (the Grand Hyatt Beijing is one of my all-time favourite hotels), but the New York property is a real disappointment. My room had been very recently renovated, but the standard was decidedly underwhelming. There were...More

1  Thank Back_to_Sandringham
Response from Management_Team_365, General Manager at Grand Hyatt New YorkResponded 2 days ago

Dear Back_to_Sandringham, We really enjoy welcoming loyal Grand Hyatt guests and we thank you for sharing your review. We want every stay here to be unforgettable and we’re sorry to learn that your recent visit got off on the wrong foot. We apologize that your...More

Reviewed 4 days ago

The hotel is lovely and the location is outstanding. I didn't eat at the hotel as it was my first trip to New York and wanted to experience the cities cuisine. The staff are friendly and the room is relatively clean. The only thing that...More

Thank Charlotte H
Response from Management_Team_365, General Manager at Grand Hyatt New YorkResponded 2 days ago

Hello Charlotte H, We are delighted that your time with us was so enjoyable and we thank you for taking the time to share your experience. We hope that you can appreciate that a hotel the size of Grand Hyatt New York has a huge...More

Reviewed 4 days ago

Excellent location, with a special exit that leads directly into Grand Central Terminal -- excellent for me, as I was travelling with a 9yo, during winter, and we used the subway to everywhere we wanted to go. Nice staff, good room service and cleaning. I...More

Thank NandaT
Response from Management_Team_365, General Manager at Grand Hyatt New YorkResponded 3 days ago

Dear NandaT, We’re thrilled that you were so impressed by your recent stay, and we can’t thank you enough for sharing! As you discovered, our connection to Grand Central Terminal provides a very convenient connection with the subway that is particularly appreciated by guests, especially...More

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Meeting Rooms
Dry Cleaning
Laundry Service
Concierge
Banquet Room
Room Service
Multilingual Staff
Conference Facilities
Breakfast Available
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 196 - US$ 476 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Green Hotel in New York City
#101 Family Hotel in New York City
#193 Romantic Hotel in New York City
#204 Luxury Hotel in New York City
#211 Business Hotel in New York City
Room types
Accessible rooms, Suites, Non-Smoking Rooms
Details
Price range
US$ 196 - US$ 476 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#47 Green Hotel in New York City
#101 Family Hotel in New York City
#193 Romantic Hotel in New York City
#204 Luxury Hotel in New York City
#211 Business Hotel in New York City
Room types
Accessible rooms, Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (2622)
Room & Suite (1146)
Dining (139)
Pool & Beach (3)
Amenities (141)
Family and Play Areas (8)
Business Centre & Event Rooms (5)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
Ask a question
Anil717
6 February 2018|
AnswerShow all 6 answers
Response from cgw99 | Reviewed this property |
It’s going to be cold sand unfortunately I cant answer about the Gym. Use Google Map to find Google office, the big one is on 8th Avenue in Chelsea, I would suggest you take a cab. It would be a 40 minute walk. There are... More
1
Vote
Rhonda H
19 January 2018|
AnswerShow all 8 answers
Response from AnnIrwin | Reviewed this property |
It's too far to walk. But walk next door to Grand Central Station and buy a metro card. Then take the 4 train downtown(Southbound) to Fulton Street, then walk about a block west to Ground Zero.
0
Votes
mickconroy
14 January 2018|
AnswerShow all 8 answers
Response from Trina1206 | Reviewed this property |
Yes the hotel supplies both hairdryer and toiletries.
1
Vote
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12345635
Room Tips
"The higher rooms suffer from less street noise."
Read review
"Our was at the back of the hotel so quiet"
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"Get a higher room and ask for a view of the city and not another wall."
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"Some rooms do not have a view"
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