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Heritage Hotel New York City

Booking.comUS$ 197*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Heritage Hotel New York City
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737 Reviews from our TripAdvisor Community

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Showing 525: English reviews
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Reviewed 6 days ago NEW

The location of this hotel was ideal for us as we wanted somewhere near midtown for ease of access uptown and downtown. There are several subway stations a short walk away, and the view of the Empire State Building was a bonus. However, as we had booked for Springtime, prices per room per night had rocketed and therefore we had...

1Thank Saff B
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for your review. I am pleased to read that you like our appreciated our location Naturally, however, I was most disappointed to learn that we failed to extend the high standards and professional courtesy expected by our guests. I appreciate you taking the time to bring your concerns to my attention. I firmly believe that we can only...

Reviewed 1 week ago via mobile

This hotel is basic yet clean and great for a few days in New York. The room was small but not cramped. As it was freezing outside we used the heater a lot in the room which was fine. Perfect for getting yourself ready and sleeping as that's all we needed the room for. Breakfast was decent, had a good...

1Thank Amber G
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you for sharing such a wonderful review of The Heritage Hotel NYC. Your feedback is really important for us and I really would like to thank you in behalf of our whole team for your kind and nice words! All the feedbacks we receive help us to continually improve the standard of facilities and services offered to all our...

Reviewed 2 weeks ago

This place has an excellent location! Close to all major sights, shops, subway, etc. The receptionist was very kind when we checked in with our three kids at 8PM. We didn't need to pay a $100 deposit as we'd expected. Our family suite was spacious enough and had a fridge and tea/coffee making facilities. Best part was the view from...

2Thank TheTravellingFamily
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I could not be happier to be happier to read "The receptionist was very kind"! Thank you for taking the time to write such wonderful comments. We are all so happy to read your shining feedback and to see how much you enjoyed your stay with us. I am blessed with a wonderful team who go the extra mile. We...

Cambridge, United Kingdom
Reviewed 3 weeks ago

My first but hopefully not last visit to New york.A pleasent hotel needs little updating and our room had a view of a lovely brick wall,but we only used it as a base so was ok. Breakfast included in price was one of the best i've had in a long while.Staff very friendly and helpful.JFK airport is another story best...

1Thank deborahking394
Vallejo, California
Reviewed 3 weeks ago

Arrived at LaGuardia airport after 12am, took an NYC Taxi=$40.84. Small clean hotel. Close to restaurants, 24 hr CVS pharmacy, and the subway. Snow was piled up against the sidewalks. 2 elevators, but slow, I mostly used the stairs. Very good free breakfast with everything. Room 704 was clean & clean bathroom-but its elevated so watch your step. Coffee maker...

3Thank danbot94589
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

We are very proud of our 1900’s heritage which gives us a very distinctive character. Our façade has the unique old-world craftsmanship that which is rare to see nowadays. It gives me great pleasure to read that the staff made your experience comfortable. We are blessed to have a team who are so passionate about looking after our guests and...

London, United Kingdom
Reviewed 3 weeks ago

The rooms are small, tired and worn. But it's New York! (and it's a fabulous location and you won't be spending much time in your room anyway). For travellers without the budget to stay somewhere fancier, there's nothing wrong with this place. Plenty of bars and cafes less than two blocks away, and well connected to the rail and subway....

2Thank M W
Reviewed 3 weeks ago

Have just returned from a five night stay at this hotel. This is a good hotel for location and the fact that breakfast is included is good value. Our room was a twin. Although small had all we needed, fridge, safe iron, ironing board and television. Toiletries in bathroom were a nice extra touch. Local telephone calls were free and...

Thank rhoda m
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

I cannot tell you how thrilled I am to read your wonderful review! It was such a pleasure to have you and your family as our guests and thank you for your helpful review. Guests will appreciate your tips I am delighted to read “our room was very clean” and that you enjoyed our complimentary breakfast. Value, quality, cleanliness, location,...

Canterbury, United Kingdom
Reviewed 4 weeks ago via mobile

We arrived early but our room was ready and we were allowed to check in and get out to enjoy New York. We had requested a room with 3 single beds and were very pleased to find a decent size room with a view of the top of the Empire State Building. The bathroom was small but adequate, our towels...

2Thank Poppie86
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

Thank you first of all for your absolutely delightful review. To read that the “Staff very friendly and willing to help. Would definitely use again if in New York” is music to my ears. It is heartwarming when the professionalism and enthusiasm of our diligent staff is recognized. Our location is indeed fantastic. The hotel is located in New York...

Gold Coast, Australia
Reviewed 20 April 2017

The hotel is in a fantastic location in easy walking distance to all the major attractions New York has to offer and is literally just around the corner from the Flatiron building. You will need to overlook the quite grubby and dated rooms and the worlds slowest elevators though. The complimentary breakfast was great because it was free but I...

Thank moretonpc
Reviewed 18 April 2017

Love staying here.. We come to New York 2 or 3 times a year and have stayed here for the last 4 years. Friendly staff, great location and it just feels like home. We were there for the blizzard of 2017 and flew in eaflier than we had room reservations. No problem. Room made ready and had another great stay....

Thank DempseyZanesville
Managementgm, General Manager at Heritage Hotel New York City, responded to this review

First, thank you for being a returning guest! There is no better compliment and we appreciate the loyalty. Second, I thank you for taking the time to share your tips with fellow travelers. We are so proud of our hotel but mostly we are proud of our staff and the great service they provide to our guests. It makes me...

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04/06/2017 05/06/2017
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Staying in Flatiron District

Neighbourhood Profile
Flatiron District
Offering many of city’s best restaurants and shops set amid classic New York architecture, the Flatiron District is no longer under the tourist radar. At 23rd Street is the famous triangular Flatiron Building, which makes a good picture no matter what angle you photograph it from. Be sure to look up at the elegant architecture as you stroll the streets- much of this neighborhood is part of a historic district that was home to many of the city’s most famous department stores at the turn of the century. At the northern end of the neighbourhood, Madison Square Park is best known for being the home of a famous burger shack, but it can also be a quiet refuge to spend an afternoon, and it frequently hosts interesting public art exhibits. In the lower part of the Flatiron District you'll find Union Square, a bustling crossroads at all times of day and night.
Explore this neighbourhood


  • Breakfast included
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Moderately priced, centrally located hotel in the heart of Manhattan, Chelsea district - 10 minute walk to Empire State Building and located close to almost all major subways. ... more   less 

Additional Information about Heritage Hotel New York City

Address: 18 W 25th St, at 5th Avenue, New York City, NY 10010-2703 (Formerly Comfort Inn Chelsea)
Region: United States > New York > New York City > Flatiron District , Manhattan
Price Range: ₹ 10,663 - ₹ 21,908 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Heritage Hotel New York City 2.5*
Number of rooms: 85
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Also Known As:
Comfort Inn Chelsea Hotel New York City
Chelsea Comfort Inn
Comfort Inn Chelsea Nyc
Comfort Inn Chelsea New York City
Comfort Inn New York City
New York City Comfort Inn
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Hotel New York City staff and other travellers.
40 questions
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Mumbai, Maharashtra, India
over a year ago

See all questions (40)

Questions? Get answers from Heritage Hotel New York City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Family suite on the 3rd floor #302 has nice view of ESB”
TheTravellingFamily, 11 May 2017 | Read review
“Avoid mid-March when its blizzard season, all East coast flight were cancelled and everyone was scrambling to rebook their flights.”
danbot94589, 2 May 2017 | Read review
“The lifts are small and slow so ask for lower floor numbers as you may need to use the stairs.”
rhodam_12, 30 Apr 2017 | Read review
“Tell them what you want. Very eager to please”
DempseyZanesville, 18 Apr 2017 | Read review
“The only rooms with the three twins are in the '02 series, so if you want that scenario, ya gotta deal with noisy early AM trash pickup.”
Jst856, 10 Apr 2017 | Read review
5 of 5
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