We had a studio room with queen bed, two twins and en-suite bathroom. Everything was clean, bed firm and comfy, cool furniture and tons of towels. Overall this is a fine hotel. We’ve stayed before but not in this room. The studio rooms are in a small building next door accessible only by stairs. Our room looked over the street which has plenty of bars and restaurants. The windows do not block the noise well. We are all adults in our room so we weren’t particularly bothered by the street noise but we were bothered by the pot smoke. We couldn’t tell where it was coming from- inside or outside the hotel. The roof top deck is cool but again, there’s a no smoking sign yet there was cigarette, pot and cigar smoking up there constantly. I think we’ll stay somewhere else next time.
Booked in Jan 2020 to stay originally in Pod 39 in Dec 2020, Paid over $2600 but trip had to be postponed due to covid, Pod 39 were great and we moved our booking to a new date which had to be moved again to September 2021, all moved with no hassle. Contacted by Brian M, reservations supervisor, and told that we would not be able to stay in Pod 39 as it would not be open in September and offered to move us to Pod 51, all done in a matter of hours with emails backwards and forwards quite quickly. As we were not allowed to travel to USA in September i enquired about a refund as after 18 months we were still no further forward to going to New York, appreciate that this is not the hotels fault but they have had our money all of this time. I emailed on the 26th July and had still not had a response by 6th August so I emailed again and on the 6th and received a reply same day with the cancellation confirmation and the following email "As per your request, I have cancelled your reservations for Pod 51. In regards to your refund, we will have to place you on a waiting list order to refund you. In due time we will contact you in reference to your standing on the refund list. Thank you for your patience." We have had no such contact since and I have email several times to find out where we are in terms of refund and not had one single reply back. I appreciate that hotels are busy but an email would take a minute to respond to to set our minds at rest. It took 2 days after booking for the hotel to take our money originally but it is now 39 days since cancellation and nothing has happened I gave an deadline for a response to our email for last night or I would escalate but still nothing so today I have initiated a charge back with my credit card provider whose card the rooms were charged to as I feel this is the only way to get my money back in a reasonable amount of time Up until this I would have absolutely recommended POD39/51 but now I would stay clear of them if there is a chance that you cannot travel and need a refund.…
I stayed in this hotel for 8 nights, as a solo female traveler. I booked a private room with a private bathroom, and really enjoyed having a double bed all to myself. The room was small, but absolutely in line for the price I paid for it. It would have been even cheaper if I booked in advance, but I was still able to find a good deal with a 10-day notice. If you are a tourist like me, who enjoys traveling around the city and only going back to the hotel to sleep, then this is one of the best options. It is also in a great position, 5 minutes from 5th Avenue, 10 minute walk from Times Square and Grand Central, and walking-distance to major attractions such as the Empire State Building and Central Park.
We stayed 8 nights here, we booked a private room with private bathroom. The room was small, but for the price and located within Manhattan island it was very good and had all the necessary. Towels TV with cable Bed A/C Amenities like shampoo, conditioner, body wash, soap, Desk with chair Little space for the bags. Due to covid, housekeeping is not doing the bed however they clean everything else. Location: fantastic! Close by the subway and bus stations, also they have the rooftop which you can not miss 😉. Personal at front Desk could be more friendly, but they were very professional. Thank you for being our home for this fantastic vacation.
Nice and clean hotel, has excellent ambient and great areas like a lobby, terrace, rooftop and off course… the rooms!!! The location is the better, just 3 min to subway station. Offer a free super walk tour! In summary ... an excellent option to spend a few days in New York City!