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DoubleTree Suites by Hilton Hotel New York City - Times Square

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Traveller (2049)
Room & Suite (1080)
Storyboard
Overview
  • Excellent54%
  • Very good32%
  • Average9%
  • Poor3%
  • Terrible2%
Travellers talk about
“times square”(2,810 reviews)
“double tree”(313 reviews)
“living room”(385 reviews)
AMENITIES
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
4 Star Hotel
All hotel details
Additional information
Offers from DoubleTree Suites by Hilton Hotel New York City - Times Square
Special Offer: NYC, Up To 20% Off!
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Offers from DoubleTree Suites by Hilton Hotel New York City - Times Square
Special Offer: NYC, Up To 20% Off!
Hotel deals
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Rooms
5 Aug6 Aug
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (8,665)
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7,694 results
Traveller rating
4,086
2,445
732
250
181
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4,086
2,445
732
250
181
Show reviews that mention
All reviewstimes squaredouble treeliving roomwarm cookieswet bargreat locationnew yorktkts boothpull out sofathird floorcorner suitesubway stationlarge bathroomstreet levelconcierge deskcan't beat the locationroom key
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1 - 5 of 7,694 reviews
Reviewed yesterday via mobile

I arrived at 7:40 am and my room wasn’t ready till 4:30 ish. Lobby was packed and it didn’t seem like anyone was doing anything to fix it. Which meant that me and my family were either stuck in a cramped lobby or walking until...More

Thank Major G
Response from Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times SquareResponded today

We appreciate the feedback, Major. It's unfortunate your time with us was less than ideal. We regret your challenges during check-in and that we couldn't exceed your expectations. We strive to provide all of our guests with the highest caliber service at DoubleTree Times Square....More

Hotel's Favourite
Reviewed 4 weeks ago via mobile

We arrived in June for our first family trip to NYC. Though the drop off by the Uber was intimidating - the streets are super busy - our check in process was super quick and easy. You enter on the 1st floor and have to...More

1  Thank Lacey T
Response from Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times SquareResponded 4 weeks ago

Thanks for sharing this glowing review, Lacey! We're thrilled to hear you enjoyed your stay with us! At DoubleTree Times Square, it's our pleasure to accommodate you to the fullest extent. Your compliments for our convenient location let us know we're doing our job. After...More

Reviewed yesterday

This is my second visit to this Doubletree. I particularly like that it offers suites. The rooms are very nice but the sofa bed is really uncomfortable. I belive they are in need of new mattresses as you can literally feel the springs through them....More

Thank Scott S
Response from Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times SquareResponded yesterday

Thank you for sharing, Scott! It's great to hear that you had a lovely stay with us at DoubleTree Times Square! We're happy our clean accommodations and delicious breakfast could exceed your expectations. With that being said, we'll address your feedback regarding our sofa beds...More

Reviewed 2 days ago

I chose this Hotel in the heart of Times Square, and its easy access to the Hop on Hop off, Subways, Restaurants and major attractions, for they are all easily accessible from this location, and across the street is the TKTS booth and we took...More

Thank ssiwasch
Response from Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times SquareResponded 2 days ago

Thanks for the wonderful review! It's fantastic you had such a lovely experience with us. We're thrilled you enjoyed our prime location and proximity to so many of the city's best attractions. That's what we like to see! We're looking forward to sharing another amazing...More

Reviewed 2 days ago via mobile

I am a Hilton Member and when looking for a hotel to stay in close to the location I needed to be I choose this hotel. Decor, location and customer service was excellent and this was not just the case because I was a Hilton...More

Thank 608trinar
Response from Martyn R, General Manager at DoubleTree Suites by Hilton Hotel New York City - Times SquareResponded 2 days ago

Dear Guest, Thanks for the 4/5 review! We're thrilled to hear that you had a great experience with us at DoubleTree Times Square! It's wonderful that you loved our location, along with our service! We aim to please and your praise lets us know we're...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Bar/Lounge
Free Internet
Hotel Amenities
Business Centre with Internet Access
Room Service
Wheelchair Access
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$ 258 - US$ 784 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Family Hotel in New York City
#69 Business Hotel in New York City
#98 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Details
Price range
US$ 258 - US$ 784 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#65 Family Hotel in New York City
#69 Business Hotel in New York City
#98 Romantic Hotel in New York City
#157 Luxury Hotel in New York City
Room types
Suites, Non-Smoking Rooms, Family Rooms, Accessible rooms
Add Photo Photos
Traveller (2049)
Room & Suite (1080)
Dining (75)
Pool & Beach (2)
Amenities (35)
Business Centre & Event Rooms (17)
Family and Play Areas (2)
Nearby
Midtown
This is the iconic New York that so many visitors
imagine before they visit—spectacular skyscrapers like
the Chrysler Building and Empire State Building,
iconic public buildings like Grand Central Terminal
and the New York Public Library, and the non-stop
hustle and bustle of the city streets. Fifth Avenue is
a shopper's heaven where you can find every kind of
store imaginable, with fashion brands ranging from the
...More
Questions & Answers
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angrhodes84
19 June 2018|
AnswerShow all 6 answers
Response from jackgrosstexas | Reviewed this property |
Our room was a one bedroom suite with one bathroom that was only accessible through the bedroom. There was a pull out sofa, but it was so uncomfortable that we had to get a rollaway bed and then later it with several... More
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