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The Plaza

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The Plaza
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2,139 Reviews from our TripAdvisor Community

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There are newer reviews for The Plaza
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Showing 1,761: English reviews
Philadelphia, Pennsylvania
Reviewed 4 January 2016

Everything about our stay at The Plaza was above and beyond our greatest expectations. We were greeted by each and every staff member, who did everything to make sure that every step of the check-in process flowed smoothly. The entrance, lobby, and the various bars and restaurants inside were all stunning. Our room was also incredibly ornate and beautiful. Every...

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Helpful?
Thank classydame20
Donovan A, Manager at The Plaza, responded to this review

Dear classydame20, Thank you for taking the time to share your feedback about your recent stay with us. I’m glad to hear the positive comments about your room beautiful guest room including the ornate decor. I'm pleased to hear about our friendly staff who were able to welcome you throughout the stay as well. It would be an absolute pleasure...

Reviewed 3 January 2016 via mobile

The Plaza is SO Real! Every move made and the word spoken by the personnel is for your wellbeing as a guest. The price tag? You forget about it immediately. The experience is worth EVERY dollar😄 Please stay there, Friends! We had 2 suites for our family. The rooms were different, but so romantic and well-equipped both. Small tip -...

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Helpful?
Thank Indrek R
Donovan A, Manager at The Plaza, responded to this review

Dear Indrek, Thank you for sharing you feedback with us about your stay. I’m delighted to hear about your exceptional stay you had with us while staying with your family. We always aim to provide a high level of service for each of our guests and will take your feedback about floor heating into account as we are always looking...

Moscow
Reviewed 2 January 2016

I've been charged $25 for just a glass of milk from the room service. This is how we charge they said. So charge somebody else. The Royal service and crazy charges are not the same, it's so pity the don't understand it

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank irinar2016
Donovan A, Manager at The Plaza, responded to this review

Dear irinar2016, All of us at The Plaza would like to thank you for your comments regarding your stay with us. I'm sorry to hear you were disappointed with our in-room dining department, and welcome the opportunity to reach out to me personally at donovan.alicea@fairmont.com. Thank you for again for your feedback. Warm regards, Donovan Alicea, Director of Operations

London, United Kingdom
Reviewed 2 January 2016

Overall it was our dream to visit and stay at the plaza over xmas It was an amazing experience We did have some issues but the manager and manageress did compensate us for this which balances this out We would highly recommend staying here We will be going back year after year for surf

Review collected in partnership with Amoma.com
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Helpful?
Thank Shahzad K
Donovan A, Manager at The Plaza, responded to this review

Dear Shahzad, Thank you for taking the time to share your feedback about your recent stay with us during the Christmas holiday. I'm pleased to hear that our management team was able to resolve any concerns you had while with us. It would be our pleasure to welcome you back to The Plaza again soon. Warm regards, Donovan Alicea, Director...

Palm Beach, Florida
Reviewed 2 January 2016

Me and My Wife had a very successful year and decided to escape our big extended families for the holidays, we decided on NYC and where else to stay for Christmas but the Plaza. We have never been to NYC and we booked everything from Airport Pickup, to Drop Off with the Hotel. They have a great property with awesome...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Mr_Moonasar
Donovan A, Manager at The Plaza, responded to this review

Dear Mr_Moonasar, Thank you for taking the time to share your experience with us and I certainly appreciate your comments about our cordial and friendly staff. I'm pleased to hear about our friendly concierges Bill and James who were able to assist during your stay. Thank you again for your feedback, and we can't wait to welcome you back again...

New York City, New York
Reviewed 2 January 2016

This place is certainly full of history. The conversion took place some time ago separated the best part of the hotel and converted to condos. The renovation job appeared cheap and not quite up to par with such a legendary luxury hotel, bathroom fixtures in particular. Hope the recent acquisition from Lotte could bring some much needed upgrade to this...

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Helpful?
Thank Kevin S
Donovan A, Manager at The Plaza, responded to this review

Dear Kevin , Thank you for taking the time to share your review with the tripadvisor community - we greatly appreciate your feedback about our property and will take your comments about our guest rooms into consideration, as we continue to improve our guest rooms and public spaces throughout the property. It would be a privilege to welcome you back...

Corpus Christi, Texas
Reviewed 2 January 2016

Best experience in NYC. I cannot say enough about the staff at the Plaxa. Each returning year, they sincerely remember us. Cleanliness and decir is exquisite! The Rose bar is a favorite and so cozy. Great place to have a hot toddy or E evening drink ... Even with a ten year old on how. Strongly advise this iconic amazing...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
Thank Paulette G
Donovan A, Manager at The Plaza, responded to this review

Dear Paulette, Thank you for taking the time to share your feedback about your recent stay with us. I’m delighted to hear about the positive experience you had while you were with us as well as the service that our colleagues provided you during your stay. We hope you’ll stay with us next time your travels bring you back to...

Aurora, Canada
Reviewed 1 January 2016

The staff at the Plaza does an excellent job in making me feel special at every check in. From the entrance, to the lobby, to the rooms, the decor is absolutely stunning. The location is perfect for exploring NYC: 5th Avenue shopping and Central Park at its front doors. The great food hall in the lower level is an excellent...

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Thank Meaghan L
Donovan A, Manager at The Plaza, responded to this review

Dear Meaghan , Thank you for sharing you feedback with us about your stay. I’m delighted to hear that you chose The Plaza for your recent stay to New York City. At Fairmont, we take great pride in turning moments into memories, and I'm glad to hear you enjoyed our luxurious guest rooms as well as the Todd English Food...

Cheshire, United Kingdom
Reviewed 30 December 2015

After our wedding in Central Park we went to the plaza for drinks wow what a place this is and wow what a price toowe had a glass of champagne & a glass of Chardonnay £52 very nice and very well priced too but for the occasion I suppose it was ok we drank up and left to go to...

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Helpful?
1Thank Peter S
Donovan A, Manager at The Plaza, responded to this review

Dear Peter, Thank you for taking the time to share your feedback with us about your visit. I’m pleased to hear about your exceptional experience you had with us for the evening. We look forward to welcoming you back soon. Warm regards, Donovan Alicea, Director of Operations

Burlington
Reviewed 29 December 2015

There is no doubt that this hotel is gorgeous and iconic of NYC but be prepared...nothing comes for free but I suppose that's NYC?? The Door Men and Valet were fantastic. We didn't care for the turn down service (which didn't show up our first night) but did come subsequent evenings with some free bottles of water. And that's where...

Review collected in partnership with Fairmont Hotels & Resorts
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Helpful?
1Thank Miriam S
Donovan A, Manager at The Plaza, responded to this review

Dear Miriam, Thank you for sharing you feedback with us about your stay. I'm pleased to hear about the level service that our guest services team was able to provide you, however I'm disappointed to hear about your comments about Turn Down service. Please know, that I'll be following up with our housekeeping department in regards to this. It would...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Striking the balance between its storied past and limitless future, The Plaza is the ultimate New York City luxury lifestyle destination - an iconic urban resort with a new and contemporary spirit. While traditions remain, such as the opulent grandeur of the Beaux Arts decor and the iconic Afternoon Tea in The Palm Court, exciting new offerings at this legendary hotel include the elegant Champagne Bar, the stylish Rose Club, and The Plaza Food Hall. The Plaza Hotel offers 282 distinctive guestrooms, including 102 luxurious suites, which boast the largest square footage of any luxury hotel in New York City. From the sumptuous decor to the impeccable white glove service, The Plaza is an extraordinary hotel that offers every indulgence. For our suite guests, The Plaza is pleased to offer Butler Service 24 hours a day. ... more   less 

Additional Information about The Plaza

Address: Fifth Avenue at Central Park South, New York City, NY 10019
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 41,525 - ₹ 85,854 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Plaza 5*
Number of rooms: 282
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Fairmont Hotels, Despegar.com, Travelocity, Hotels.com and Jetsetter so you can book your The Plaza reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plaza New York City
Plaza Hotel New York City
Hotel Style:
#19 Spa Hotel in New York City
#50 Green Hotel in New York City
#79 Luxury Hotel in New York City
#104 Business Hotel in New York City
#105 Romantic Hotel in New York City
#132 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from The Plaza staff and other travellers.
31 questions
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Calgary, Canada
Bedale, United Kingdom

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“call and ask for the view you want.”
  • view of Central park from our room
  • more of the view
 of 5 bubbles shayna797, 1 Mar 2017 | Read review
“get the luxury suite;)”
 of 5 bubbles teeteex01, 28 Feb 2017 | Read review
“Go the extra mile for a view of the city”
 of 5 bubbles B7551JUthomasb, 26 Feb 2017 | Read review
“As always book early”
 of 5 bubbles 962sammyk, 18 Feb 2017 | Read review
“Any room is excellent of itself.”
 of 5 bubbles Y7375BOrobertf, 11 Feb 2017 | Read review
5 of 5