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Empire Hotel

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5,596 Reviews from our TripAdvisor Community

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Showing 5,011: English reviews
Reviewed 7 August 2016 via mobile

Everyone has their own point of view on things. We have stayed in New York a few times and this was a whistle stop 2 nighter whilst we are touring. Hotel itself is clean and ok. Location is alright probably a bit to high up for visiting the sights. The hotel says free wifi, when i see this i expect...

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Helpful?
2Thank Anthony F
Management response:

Hello Anthony F, Thank you for taking the time to write us a review in regards to your recent stay with us. We apologize that our service level was below your expecations. This was shared with our respective team-members as our focus of the day. Thank you once again for staying with us. Kevin-GM gm@empirehotelnyc.com

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Reviewed 6 August 2016

Perfect location and very nice personel. Great areas to relax and the Pool Deck was so nice. The pool was very small but the pool deck was fantastic. The sofa area in the lobby and bar and M was very cozy snd relaxing great for all age groups

Review collected in partnership with this hotel
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Helpful?
Thank Charlotte C
Management response:

Hello Charlotte C, Thank you for the wonderful review! We're glad you took a full advantage of our privileged amenities! We hope to see you soon! Kevin-GM gm@empirehotelnyc.com

Des Moines
Reviewed 6 August 2016

This is a nice hotel, but the staff seems unconcerned with providing customer service. We took cold showers for four days. That is bad, but what is worse is the total and complete lack of follow-up by staff. They not only never acted to solve the problem, they never responded to phone calls other than to say engineering would be...

Review collected in partnership with this hotel
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Helpful?
2Thank G G
Management response:

Hello G G, Thank you for giving us an honest feedback in regards to your recent stay with us. Will it be too trouble if you can email me directly? I would love to hear more about your overall experience. Kevin-GM gm@empirehotelnyc.com

Reviewed 6 August 2016 via mobile

Overall, this wasn't a bad hotel to stay in. Beds were comfy, felt safe and staff were polite. It's in a nice area of town which you can walk to any of the popular attractions. Subway isn't far away either which was handy. Things in the hotel were expensive, as you would expect and the hotel rooms could be modernised...

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Helpful?
Thank Leanne H
Management response:

Hello Leanne H, Thank you for the raving review! We're very delighted to hear you had an ejoyable stay with us. Please email us directly for your next visit to the iconic Empire. Kevin-GM gm@empirehotelnyc.com

Redding, California
Reviewed 6 August 2016

We celebrated our 15 year anniversary at the Empire Hotel and it was our first time in NY. I had called months in advance when I booked the hotel to let them know that we were coming to celebrate and that it was our first time out there. When we showed up they had all of those notes on our...

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Thank brandonb651
Management response:

Brandonb651 Thank you for your review on Trip advisor, we appreciate the feedback so that we can continue to make improvements to the guest experience. ....we look forward to a future return to creating more memorable experiences. Our team fully appreciate the of acknowledgement of services and friendliness...

Boston, Massachusetts
Reviewed 6 August 2016

I had several thousand dollars stolen from the room safe. Chief of hotel security Michael wright said he would contact us but but now I cannot contact him. The front desk will not put me in touch with hotel management and say the issue is now being handled " legally" . We payed over $330 for a small room and...

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Thank stahlenkou
St. John's
Reviewed 6 August 2016

Great Stay-rooms need some updating/maintenance. Early check in and late check out-much appreciated-staff were great. Rooftop lounge was not open but would have been great for nightlife and the view of area.

Review collected in partnership with this hotel
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Helpful?
Thank Newfoundland31
kkim2016, General Manager at Empire Hotel, responded to this review

Dear Newfoundland31, Thank you for taking the time to write us a review. Your honest feedback is taken very seriously and helps us in our search to find ways to improve our guest experience. Recently, we have been completing a refresh on all of our rooms. We hope to see you again at The Empire one day in the near...

Ottawa, Canada
Reviewed 5 August 2016

We had 3 nights stay in Empire Hotel. It's better than we expected. The room is in a very good condition. It seems being newly-renovated. The location is excellent! You pretty much can walk everywhere. We highly recommend it to the travellers. We'll certainly go back to that hotel for our nex New York trip.

Review collected in partnership with this hotel
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Thank Suxing W
kkim2016, General Manager at Empire Hotel, responded to this review

Dear Suxing W, Thank you for taking the time to write us such a positive review! I am thrilled we gave you a 5 start experience and that you were happy with our wonderful central location. We hope to see you again at The Empire one day in the near future. Kevin-GM gm@empirehotelnyc.com

New York City, New York
Reviewed 5 August 2016

Great stay highly recommend Location is great, Highly recommend, doormen very polite, hotel staff very polite, made sure we had great directions , gave us great restrurant info Roof top very relaxing!!

Review collected in partnership with this hotel
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Thank mariedF8100NL
kkim2016, General Manager at Empire Hotel, responded to this review

Dear mariedF8100NL, Thank you for taking the time to write us such a positive review! We aim to provide a 5 star experience and I'm so glad we succeeded. I will be sure to share your encouraging words with our staff. We hope to see you again at The Empire one day in the near future. Kevin-GM gm@empirehotelnyc.com

Surrey, United Kingdom
Reviewed 5 August 2016

We stayed a week at this hotel and slept very well there. The bed was new and very comfortable and the room was clean.. The location by Lincoln Center was super. I would highly recommend staying there,

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Thank Jot422016
kkim2016, General Manager at Empire Hotel, responded to this review

Dear Jot422016, Thank you for taking the time to write us such a positive review! I am so pleased you were happy with your accommodations and our location! I will be sure to share your encouraging words with our housekeeping staff. We hope to see you again at The Empire one day in the near future. Kevin-GM gm@empirehotelnyc.com

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: ₹ 14,071 - ₹ 29,450 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
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Hotel Style:
#194 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
95 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Go have a fabulous brunch with a view at Landmarc at Columbus Circle.”
 of 5 bubbles 299danielai, 27 Mar 2017 | Read review
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 of 5 bubbles 10fionag, 26 Mar 2017 | Read review
“god help you”
 of 5 bubbles aimeelanderson, 25 Mar 2017 | Read review
“Corner suites are large with french doors to let other sleep in”
 of 5 bubbles , 23 Mar 2017 | Read review
“Loved the superior king room”
 of 5 bubbles carol21403, 20 Mar 2017 | Read review
5 of 5