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Empire Hotel

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5,602 Reviews from our TripAdvisor Community

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Showing 5,015: English reviews
Aberdeen, United Kingdom
Reviewed 23 July 2016 via mobile

Arrived at reception to a robot checking you in. No emotion. Then arrived at room with no view. So top tip ask if you have a view or can you get one. We left it as we are only using this as a bed for the night. But would have been good to have a view. Apart from the disappointment...

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Helpful?
Thank mersolen
kkim2016, General Manager at Empire Hotel, responded to this review

Dear mersolen, Thank you for taking the time to write us a review. I’m disappointed you were not happy with both the room and our front desk agents. Your honest feedback is taken very seriously and helps us in our search to find ways to improve our guest experience. Please reach out to me directly for any future bookings, so...

New York City, New York
Reviewed 23 July 2016

My husband and I stayed for weekend gateway. We had a great time. The hotel is in a great location. The view was spectacular. The room was the perfect size, not too big and not too small. The king size bed was very comfortable. The pool deck was very nice and cozy. Overall, I would recommend this hotel to my...

Review collected in partnership with this hotel
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Helpful?
Thank Marie Osline F
Management response:

Dear Marie Osline F, Thank you very much for taking the time to write a great 4 Star review and recommendation! We're very happy to hear you enjoyed your room, our pool deck and perfect location. We hope to see you again soon!

Wakefield, United Kingdom
Reviewed 23 July 2016

The hotel has a great location next to the Lincoln centre near Central Park. Easy to get to the tube too. The standard rooms are well equipped if slightly old. The main problem is the air con outside the rooms. It's just so noisy that sleep was tricky. Try and get a street facing room away from the central well....

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Helpful?
Thank jane I
Management response:

Dear jane I, Thank you for taking the time to give us a review in regards to your recent stay with us. We apologize that there were some disappointments. You are correct, our swimming pool is more of an added feature at our Sunbathing Pool Deck & Patio as it is only a dip-in-pool-size, but we hope still a pleasant...

Reviewed 23 July 2016 via mobile

I won't write a lengthy review, but simply say this is a sort of place to rest for the evening if your sightseeing NYC, but for folks that need a nice hotel and nice room, look elsewhere. The amenities like the pool deck are a joke so don't even think your getting a deal. The rooms here need gutting but...

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Helpful?
Thank Gio G
Management response:

Dear Gio G, Thank you for the feedback about your recent stay with us. Please accept our sincere apologies as there were some disappointments. They will be shared with the hotel operations team, as we are always looking to enhance overall guest experience.

Philadelphia, Pennsylvania
Reviewed 21 July 2016

As soon as you arrive, ask for Pasquale. he will make your stay perfect if he can... The Empire Hotel is directly across the street from Lincoln Center. The rooftop looks out at the Chagalls hanging in the Opera House lobby! Central Park& Riverside Park are a few minutes away by foot, and you are basically on Broadway, so bus,...

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Helpful?
Thank kerrykbk917
Management response:

Dear kerrykbk917 Thank you for taking the time to write us a 5 Star review! We're very happy to hear that our perfect location, the many restaurant in the area and our dedicated staff helped make your stay such an enjoyable one. And, yes, Pasquale is one of out best team members, a real Trip Advisor star! We hope to...

Varese
Reviewed 21 July 2016

We had problems with our reservation due to a misunderstanding and at the check in reception the manager Pasquale was very helpful and efficient and solved our issue quickly and he was really accountable

Review collected in partnership with this hotel
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Helpful?
Thank federicamT2932ID
Management response:

Dear federicamT2932ID, Thank you for your 4 star review and for commending Pasquale. He is one of our best, most dedicated customer service professionals. We hope to see you again soon!

Market Harborough, United Kingdom
Reviewed 20 July 2016

Why did I book this hotel? Reviews were pretty good and best of all it has a pool on the roof. As we were in NYC for over a week a couple of days by the pool would be great. The pool as it turned out is tiny and was at the time absolutely freezing. So in short did not...

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Helpful?
Thank karkulture
Management response:

Dear karkulture, Thank you very much for the detailed feedback about your recent stay with us. Please accept our sincere apologies that there were some disappointments. They will be shared with the hotel operations team, as we are always looking to enhance overall guest experience. We do appreciate for the positive feedback about our staff! We are very proud of...

Newcastle upon Tyne, United Kingdom
Reviewed 19 July 2016

We stayed here with our children last Summer (9 & 6 years at the time) and on entering the fabulous reception area, we worried it was just a bit too glamorous and grown up for families - we were wrong! Whilst it was obviously a boutique style hotel, the staff went out of their way to make us feel welcome...

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Helpful?
Thank leighgeddes
Management response:

Dear leighgeddes Thank you for such a great 5 star review! We're very happy to hear that you and your family had an enjoyable stay and that our team was welcoming and helpful. I will happily pass on your positive feedback to our dedicated staff. We hope to see you again!

Manchester, United Kingdom
Reviewed 19 July 2016

Great location near Central Park and right next to subway station. Lots of restaurants within few minutes walk - good to escape back to after a busy day sight-seeing. Friendly helpful staff - prices for room service - mini bar steep but starbuck's and convenience store/ pharmacy next door so easy to stock up. Would definitely recommend it

Review collected in partnership with this hotel
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Helpful?
Thank Jandk224
Management response:

Dear Jandk224, Thank you for taking the time to write us a 4 Star review and recommendation! We're very happy to hear that our perfect location and dedicated staff helped make your stay an enjoyable one. We hope to see you again soon!

Wigan, England, United Kingdom
Reviewed 18 July 2016

Nice hotel in a great location. A little noisy at night even on the 7th floor. Reception staff and door staff excellent. Bar staff a little blunt. Has a great top floor pool deck but out of the 4 nights there it was used for private functions in the evenings even being completely closed on one night. Wifi was only...

Review collected in partnership with this hotel
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Helpful?
Thank Kathryn J
Management response:

Dear Kathryn J, Thank you for taking the time write us a review in regards to your recent stay. We're very happy to hear that our team members provided pleasant service! We hope to see you soon!

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Staying in Upper West Side

Neighbourhood Profile
Upper West Side
Nestled between Central Park and the Hudson River, the Upper West Side offers iconic architecture and a quiet, residential respite from the buzzing energy of downtown. Along Central Park West are many of the city’s most iconic apartment buildings, as well as the American Museum of Natural History, which has been welcoming visitors to its historic exhibit halls for over 140 years. Culture fans will love Lincoln Center, home to some of the world’s best opera, dance, film, and theatre performances, all centrally located around a beautiful fountain. Spanning the entire length of the Upper West Side, Riverside Park is ideal for a long, leisurely stroll in a quiet green space.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Pool
  • Bar/Lounge
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Ed's Chowder House
Ed's Chowder House
Cuisines: American, Seafood, Soups
The Empire Hotel Rooftop
The Empire Hotel Rooftop
Cuisines: Bar, American
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Pool
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled on our own private corner of West 63rd Street between two legendary New York City landmarks - Lincoln Center and Central Park - this boutique NYC hotel provides luxury accommodations overlooking the Broadway / Columbus Avenue - the gateway to the Upper West Side. Location is essential to the spirit of the Empire Hotel and the interior motif and design is inspired by the earth tones of Central Park and the stately modernism of Lincoln Center. 426 Deluxe guest rooms and suites, WiFi, Pool Deck open seasonally, Ed's Chowder House Restaurant, Rooftop Lounge, Lobby bar. ... more   less 

Additional Information about Empire Hotel

Address: 44 West 63rd Street, New York City, NY 10023-7029
Region: United States > New York > New York City > Upper West Side , Manhattan
Price Range: ₹ 14,200 - ₹ 29,312 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Empire Hotel 4*
Number of rooms: 426
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Despegar.com, Orbitz, Priceline, Cheap Tickets and Jetsetter so you can book your Empire Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Hotel Style:
#192 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Empire Hotel staff and other travellers.
97 questions
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Questions? Get answers from Empire Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“Go have a fabulous brunch with a view at Landmarc at Columbus Circle.”
 of 5 bubbles 299danielai, 27 Mar 2017 | Read review
“Choose another hotel that won't rip you off !!!!”
 of 5 bubbles 10fionag, 26 Mar 2017 | Read review
“god help you”
 of 5 bubbles aimeelanderson, 25 Mar 2017 | Read review
“Corner suites are large with french doors to let other sleep in”
 of 5 bubbles , 23 Mar 2017 | Read review
“Loved the superior king room”
 of 5 bubbles carol21403, 20 Mar 2017 | Read review
5 of 5