Excellent choice for your New York trip. Safe hotel and surrounding areas. The hotel is clean and has a very nice atmosphere. The room service is great and the staff is always available. The rest of the staff is also very attentive. Kudos to Darryl and Nancy from the front desk. They were very helpful and professional. Warren at the restaurant breakfast buffet was also amazing serving our family. Thank You all! We had an amazing time!
Great location, lovely hotel, great sized rooms (skyline) breakfast was good plenty of choice it did get a little busy over the weekend we stayed a week and thought the hotel didn't seem as busy through the week. Eating establishments shopping and Central Park all really close and the subway station is more or less on the door step. All in all we had a fabulous week and would highly recommend the Hilton Midtown.
On our first visit to New York we picked this particular hotel due to Hilton’s reputation. We were not disappointed. We paid extra for a skyline room and the views were breathtaking, we faced Central Park and truly loved our stay. Myself and my girlfriend were too young to drink in new York so the resort fees were redundant to us for use in the bar. However, the staff allowed us to combine both amounts and use at the Kitchen, which was very helpful. Staff were friendly and the concierge team were great in helping to flag down taxis. We would recommend this hotel to anyone and can’t wait to come back.
Resort tax? I have since found out that guests can refuse to pay resort tax, which guests only find out about when checking out of the hotel Why does the hotel Not advise guests of this, as this extra cost may not always be considered when chosing a hotel to stay in
Sadly when we arrived the bathroom was not clean. Hairs in the bath. I tried calling reception multiple times. However after a long haul flight, we just wanted showers. So I ended up cleaning it beforehand. Great views of all the sky scrapers. Quality of the bed and lined was good. Didn't like the bathroom amenities, but that's just personal preference. We were room only, but the hotel bar and cafe is expensive!!! We had 2 green teas and it was nearly $19!! Truly unbelievable. For location it was great. Be sure to get reception explain properly the resort fee. As that wasn't to us. So we didn't know we had $30 a day to spend.
Having just returned from this hotel, I would thoroughly recommend it. Rooms are pretty much what you'd expect from a city based Hilton, clean and functional but not necessarily luxurious. Location is what really makes this great - right on top of the subway and minutes walk from great tourist landmarks. Deposit taken of $75 per night, taken off hold when you leave. Resort fee per night payable but $35 per night is given back in food and beverage credit. We ate in the herb and kitchen breakfast buffet most mornings, it was very tasty and worked great with the credit, however if I was paying without the credit then it would be overpriced in my opinion. I would definitely stay here again in the future.
Lovely and well maintained hotel in excellent location. Walking distance to many places including the Metropolitan Museum, Lincoln centre, Park avenue shops, Rockefeller square. It was a great time to see NYC before Christmas.
Miserable staff. We couldn’t turn heating down or off. Told front desk and they said they’d sent someone up. But never came. Mentioned it next day and again didn’t come. We phoned at 11pm and thru sent someone straight away as we was literally sweating! Arrived at 11pm and room wasnt made up yet knew there were 4 of us in a room. So had to mess around waiting for bedding to arrive in bedroom and then make the sofa bed up ourselves when my two children just wanted to get in to bed. No fridge in the room, (or in my parents room) but space and plug where they should be. Herbs n kitchen cafe takes absolutely ages to make a coffee. 15 mins wait Every day the housekeeping comes in and todays bedding and takes towels and leaves clean ones. And every day she only left two yet took 4! So every day we had to ask front desk for more towels. And they don’t mention anywhere about the deposit which was $300 for 4 nights. Plus it was $30 per night resort fees (which you use as credit in the bar/cafe so one good side) Whole 5 days we were there the lifts were not cleaned: they had face masks and food left in them. …
Our multi-generational family arrived at the hotel pre-check in, exhausted from being sick over the holiday. We were met with the warm and eager-to-help staff of Iwona, Carl, and Ann who literally did everything in their power to take care of us! Carl was running from floor to floor, trying to find a room for us so early in the day. He led my 81 year old mother to a comfortable couch to wait and gave her water. Meanwhile Iwona and Ann were working hard to take care of us in our situation. They were so generous and caring that their help towards us postitively impacted our whole trip. Kudos to this wonderful crew! This is why we keep coming back to this hotel. Before we arrive in NYC I always reach out to Carl, the fabulous concierge, who always gives us excellent ideas of restaurants and activities in the city. We are always happy to see Colin, the doorman, who is classy, friendly, and helpful. Some of the rooms would benefit from being updated, but they are immaculate and comfortable. Housekeeping does a great job! The staff is friendly and you get the feeling that they really appreciate that you are there. You also can't beat the location! We love it here, which is why we keep coming back. …
If you want an experience that is 5 star costly with 2 star service the Hilton Midtown is the place for you! From Checkin to Checkout everything was too much trouble. Long lines and longer waits, there doesn’t seem to be any length of line that warrants further desk staff. Doesn’t matter if you’re elderly or a family with young children everyone is treated to the same experience requiring the transcendental skills of Buddha. Bedroom cleaned on 2 of the 3 nights so shoul count myself lucky. No water or tea/coffee making facilities which entice you to the in-house Herb n kitchen where you can delight in purchasing a litre of water for $10. Oh and if you want to store bags that’s $5 per bag for any portion of a day. I needed to store for and hour!