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Hyatt Union Square New York

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Hyatt Union Square New York
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1,518 Reviews from our TripAdvisor Community

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Showing 1,469: English reviews
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Maryland
Reviewed 2 days ago NEW

Excellent location in the Union Square area. All the Staff we encountered provided excellent customer service and very good dining choices when asked outside the hotel; as well as directions. Hotel rooms are on the small side but very modern/upgraded and clean. Plenty of outlets. We will return to this property.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank U8136TFcarol
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear U8136TFcarol, Thank you so much for taking the time to provide your feedback on your most recent stay. We're glad to hear you enjoyed your stay, and we hope to welcome you back soon! Kind Regards, David McManus General Manager

River Vale
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago

My wife and I have stayed at this hotel on several different occasions..... and have had a wonderful experience each time. But this time we experienced truly great customer service - which grew out of the inability of the hotel to honor a reserved suite upgrade. This inability was certainly beyond the control of any of the hotel staff -...

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Helpful?
Thank Paul D
About Hotel's Favourite Review
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear Paul D, Thank you for your lovely and detailed review! We are happy to hear that you enjoyed your stay, and we look forward to welcoming you back in the future. Warm Regards, David McManus General Manager

Reviewed 3 days ago NEW

We had a great stay as the staff were very helpful with all our needs, the room was well equipped for our needs and the location was perfect. This is our fourth time staying here and I have nothing but great things to say about the staff and service.

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Helpful?
Thank DCW L
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear DCW L, Thank you so much for taking the time to provide your feedback on your most recent stay. We're glad to hear you enjoyed your stay, and we hope to welcome you back soon! Please e-mail us directly as you plan your next trip to NYC. The best e-mail address for contact is NYCUS-CustomerService@hyatt.com. David Mcmanus General Manager

Los Angeles, California
Reviewed 5 days ago NEW

We had something either stolen or thrown away worth hundreds of dollars. We spoke to 2 managers neither of whom were interested in helping get to the bottom of what happened. They also have charged our card for something that they can't even tell us what it was.

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank lisamarys2017
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear lisamarys2017, Thank you for your review. We apologize for the shortcomings you experienced during your stay, and would welcome the opportunity to turn this experience around for you. Please e-mail us directly as you plan your next trip to NYC. The best e-mail address for contact is NYCUS-CustomerService@hyatt.com. Thank you, David McManus

Nyack, New York
Reviewed 1 week ago NEW

Clearly poor management. Scattered staff, rude and more interested hanging out at the front and socializing. Linens and robe in room dirty. Front entrance closed and horrible path through alternative entrance

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank M852TDbryanm
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear M852TDbryanm, Thank you for your feedback. We apologize for any inconvenience you may have encountered during your stay and for the experience interacting with the staff. I invite you to discuss the matter further to gather more detail and address the issue internally via NYCUS-CustomerService@hyatt.com. Please also email us directly should you plan to return to New York City....

Denver, Colorado
Reviewed 1 week ago

The Hyatt Union Square is my go to hotel in New York. The location is fantastic for both business and fun with easy access to east/west and north/south subway lines. The rooms are very comfortable and nicely furnished, the hotel bar and restaurant are good and for those who like to explore there are countless more within a short distance....

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Henning V
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear Valued Guest, Thank you so much for taking the time to provide your feedback on your most recent stay. We're glad to hear you enjoyed your stay, and we hope to welcome you back soon! Please e-mail us directly as you plan your next trip to NYC. The best e-mail address for contact is NYCUS-CustomerService@hyatt.com.

Keene, New Hampshire
Reviewed 1 week ago

I recently stayed here while visiting my daughter and her family, and was very pleased with the hotel. The staff was friendly and very helpful, the room was smallish but well thought out, and it was located a short walk from my daughter's apartment. Close by is Union Square and its subway station, so you can travel anywhere in the...

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Helpful?
Thank Vgs6820
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear Vgs6820, Thank you for your lovely review! We are happy to hear that you enjoyed your stay, and we look forward to welcoming you back in the future. Warm Regards, David McManus General Manager

Albany
Reviewed 1 week ago

This Hilton offers the best accommodations in lower Manhattan in close proximity to the Strand Bookstore, NYU and numerous government buildings. If you are researching New York genealogy or just in for a business or academic trip. This is the perfect place to walk to anything.

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Aaron M
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Dear Aaron M, Thank you for taking the time to provide your feedback on your most recent stay. We are glad to hear you enjoyed your stay, and we hope to welcome you back in the near future! Kind Regards, David McManus General Manager

Victoria
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
1Thank Bernard F
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

Sydney, Australia
Reviewed 1 week ago

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank pfb957
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this review

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Bar/Lounge
  • Room Service
GreenLeadersSilver level
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Dry Cleaning
  • Concierge
  • Room Service
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The AAA Four Diamond Hyatt Union Square New York property offers 178 luxe guest rooms and suites that evoke the area's vibrant spirit and invigorating atmosphere. Renowned interior designer Paul Vega created a unique urban space that blends high design with natural elements. Our building's historic façade and expansive 23-foot high ceiling provide a grand entrance for your arrival, and our enthusiastic team will ensure that all your expectations are exceeded. ... more   less 

Additional Information about Hyatt Union Square New York

Address: 134 4th Ave, New York City, NY 10003-4903
Region: United States > New York > New York City
Price Range: ₹ 19,772 - ₹ 45,240 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Union Square New York 4*
Number of rooms: 178
Reservation Options:
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Hotel Style:
#27 Green Hotel in New York City
#29 Family Hotel in New York City
#31 Business Hotel in New York City
#94 Luxury Hotel in New York City
#108 Romantic Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Union Square New York staff and other travellers.
6 questions
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Questions? Get answers from Hyatt Union Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“away from elevator”
 of 5 bubbles dcwl2017, 22 Mar 2017 | Read review
“Courtyard studio room was very quiet.”
 of 5 bubbles Vgs6820, 13 Mar 2017 | Read review
“Urban Sky room , the view is awesome.”
 of 5 bubbles seminoletravler, 6 Mar 2017 | Read review
“Choose a different hotel.”
 of 5 bubbles JAX0425, 1 Mar 2017 | Read review
“If more than one person pay more and get a larger room. Courtyard rooms are tiny, away from traffic and darker.”
 of 5 bubbles h2onab, 15 Feb 2017 | Read review
5 of 5