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4.5
#1 of 2 resorts in New York City
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
A tropical oasis in New York City's world-famous Times Square, Margaritaville Resort Times Square invites you to set your watch to island time. Whether you're kicking back in your breezy room or suite, lounging poolside on the rooftop deck with a frozen concoction in hand, or taking a culinary tour through the Caribbean at our restaurants, this relaxing retreat is your passport to paradise. And when you're ready for adventure, you'll find many of the city's most famous attractions within walking distance, including the theaters of Broadway, Central Park and the iconic Empire State Building.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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Nestled in the heart of Times Square, Margaritaville Resort offers a festive and beach-inspired atmosphere that guests often appreciate, complemented by its spotless rooms and efficient housekeeping. While the resort's central location garners praise for convenience, some visitors note the trade-off of noise and bustle. Accommodations are celebrated for their cleanliness, though the coziness of the space and temperature control have been points of contention.
Service experiences vary, with commendations for staff friendliness alongside critiques of service speed. The amenities are well-received, despite remarks about room size and elevator delays. However, travelers have expressed concerns over hidden fees, questioning the overall value of their stay.
Location
Central
Atmosphere
Tropical
Rooms
Cramped
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Stayed here for 3 days Nov 9-11 on business and was incredibly surprised. The front desk people were fantastic and had the happiest and most friendly attitude I've ever experienced in my many trips to New York. All the people including the people greeting you at the front door and housekeeping people you see in the hallway are smiling and glad to see you. Special thanks to Miguel who was overly helpful as I had him store my luggage, later pulled some out and put them back in storage the day I checked out. The hotel itself is great, brand new, very clean, and right in the middle of times square. I booked the least expensive standard king room, was on the 11th floor, with a nice view of the pool. The large windows in the room were soundproof, and I slept soundly and was not awakened once by sirens or garbage trucks that are usually heard in the middle of the night. Did I say prime location, its on 7th and 40th, a 2 minute walk to the middle of times square., tons of restaurants, and the subway entrance right across the street will take you anywhere in Manhattan. Yes rooms are small, but what is expected in the city. The bed was very comfortable and you have everything you need including adequate plugs and lighting on both sides of the bed and on the desk, a keurig, complimentary bottled waters, clothes steamer which worked perfectly on suits, refrigerator and safe. Bathroom had a nice rainfall shower and high quality soaps and shampoos. There is a heated swimming pool and I saw people in it at 45 degree outside temperatures, the views of all of NYC at the 32nd floor rooftop bar were amazing especially at night. To top it all off they offered a grand opening Welcome to New York promotion where the standard room was less than 185/nt plus tax (unusual for the prime location), waived the 50 dollar resort fee, gave you 80 dollars in food and drink plus more drink coupons, a free Margaritaville times square robe, plus get this, 2 free tickets to the Edge (which cost 36 pp). So it was a no-brainer to stay here for the promotion itself, which I fear is the only time it will ever be offered since I really want to stay here again with family instead of business. I am a seasoned international traveler and I have to admit, I was reluctant when I first heard the name Margaritaville, but was pleasantly surprised and actually want to go back. Its all about the people, service, location and cleanliness and comfort of the room that makes it a great stay.
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Date of stay: November 2021
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 13 Nov 2021
Hi snowbunny1018, Thank you for your feedback! We are delighted to hear that you enjoyed many aspects of your stay with us, especially, our cleanliness, central location, room amenities, heated pool, and sincere service that Miguel and our staff were able to provide! Please feel free to reach out to me directly before your next trip so that I can oversee your stay and handle any special requests you might have. Thank you for choosing Margaritaville Resort Times Square! Warm Regards, Lauren Nordstrom Director of the Front Office LNordstrom@margaritavilleresortnyc.com
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The Food Network held one of their Wine and Food Festival events in this location so I booked a reservation for the night since the event started at 10pm. Since the intent was to attend the event, I did not give much thought to the hotel itself, so my experience was a pleasant bonus.
Checking in happens on the 7th floor, so stepping in the main doors, a person who never stayed there before may not be sure where to go. The escalator to the left goes up to a restaurant while guests of the hotel walk down a narrow corridor to the elevators.
The staff were all extremely friendly and helpful. When checking in, the staff member provided information about the different amenities and answered my questions about the event. Getting off the elevator on my floor, another staff person asked if I needed assistance and offered to show me to my room.
My room was very small, but clean and beautifully decorated. The floor to ceiling windows kept it from feeling closed in. Since I would not be spending much time in the room, the size did not bother me.
There are multiple restaurants/bars in the hotel. The rooftop bar gave a great view of the city and the outside bar on the 7the floor overlooks 7th Ave. I never had time to see the pool and the bar there, but am already planning a return trip with a friend to relax and make the hotel our destination for a weekend.
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Date of stay: October 2021Trip type: Travelled solo
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Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 1 Nov 2021
Hi G1409PGjh, Thank you for your feedback on our sincere service, cleanliness, room décor, Food and Beverage venues, and city views! We are pleased to hear that you enjoyed many aspects of your stay with us. I would be grateful if you would contact me directly at LNordstrom@margaritavilleresortnyc.com with any comments you have on how we can improve your next stay to make it a 5-star experience! I look forward to hearing from you. Warm Regards, Lauren Nordstrom Director of the Front Office
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Located close to Times Square, Bryant Park, and 42nd St. Subway station. The overall beach theme is unique, with some nice city views from the restaurants on the higher floors. The rooms are typical for NYC....very small. The rainshower is nice but the shower is open to the rest of the bathroom (no door) making it a bit chilly for me.
Food was decent although the restaurants are way overpriced (but that is also typical of NYC). There are four bars, but the drink menus are very limited and very expensive at two of them (about $17-$23). Your best bet is the Margaritaville Restaurant on the 2nd floor. Drinks around $12-13, more in line with prices at other Margaritaville locations.
Housekeeping is upon request only. In our five day stay we only requested it once, early in the morning, and it wasn't cleaned until very late afternoon. Other times we requested towels and coffee supplies. Took three requests to get the towels, and at least that many to get the coffee. After two failed attempts via phone, we went to the lobby in person and requested it. It arrived to our room within a few minutes, but they did not bring any cups, which we had specifically asked for, rendering the rest of the items useless.
Checkin and other visits to the 7th floor lobby were smooth and the staff there was very friendly and helpful.
They advertise 360 views from the restaurant/bar on floors 31 and 32, but only one side of the 31st floor was open and all of the 32nd floor was closed, so that was a little disappointing.
There is a small outdoor pool on the 6th floor that is supposedly heated and open 365 days a year, but we didn't see anyone trying it in December. It is next to the Landshark Bar and Restaurant, so sitting and eating outside by the pool would be nice in the summer.
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Date of stay: December 2021
Location
Service
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Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 4 Jan 2022
Hi jbsbabygirl, Thank you for taking the time to write a review after your recent stay at Margaritaville Resort Times Square. We are pleased to hear that you enjoyed your overall stay with us despite a few experiences in which I am so sorry to hear about. This is not the Margaritaville experience that we strive to provide. I hope to discuss your experience further. I would be grateful if you would contact me directly at LNordstrom@margaritavilleresortnyc.com. I look forward to hearing from you. Warm Regards, Lauren Nordstrom Director of the Front Office
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Out of checking out several hotels in the area, we are so glad we chose this place!! From the moment we walked in, everyone was so welcoming and it truly felt like we were bestfriends with the staff. Our room was on the 21st floor which had such a gorgeous view. Everything was spotless and it really felt like a true getaway with how adorable everything was arranged. Cant forget to mention, the food at the restaurants was delicious!! The location was definitely amazing, we had soooo many fast food shops, dessert places, and restaurants within a 5 minute walk. We will definitely be staying here our next getaway to the city, and will recommend this place!!!
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Date of stay: October 2021
Value
Cleanliness
Service
Room Tip:Best views are from the highest flord!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 5 Nov 2021
Hi enisasani99, Thank you for taking the time to write a review after your recent stay at Margaritaville Resort Times Square! We are pleased to hear that you enjoyed your overall stay with us, especially, our city views, cleanliness, unique design, Food and Beverage venues, central location, and sincere service that our staff was able to provide! Please feel free to reach out to me directly before your next trip so that I can oversee your stay and handle any special requests that you might have. Thank you for choosing Margaritaville Resort Times Square! Warm Regards, Lauren Nordstrom Director of the Front Office LNordstrom@margaritavilleresortnyc.com
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My stay at the Margaritaville Resort Times Square was a much needed escape from the hustle and bustle of NYC. Upon entering the resort I was greeted by friendly staff that showed me where to go to check in. The decor from just entering the building was enough to make me feel as if I were on a tropical island. The elevators were nice and clean and brought me up to the hotel lobby on the 7th floor quickly and safely, which is already a great start as many hotels in the city that were built in older buildings often have troubles with their elevators. Once arrived at the lobby, front office staff, Abishek and Mark both greeted me with warm smiles. After a quick and painless check in process I made my way to my room using my keycard to access the elevator. This feature made me feel safe and that some random person couldn’t just go to any given floor of the hotel. From entering the room, I was blown away by the themed decor and amazing fragrance of the tropics. The cleanliness of the room was also top notch, which made me feel safe, especially in today’s world. After getting settled I made my way up to the 5 O’clock Somewhere Bar on the 32nd floor to grab a drink. I ordered a Midtown Margarita which was so delicious I had to get another. The Alright, Alright, Alright, was also a delicious drink served with some banana chips to pair for an after drink treat. The waitstaff and bartenders were very friendly and professional and the view of the city skyline was to die for. Overall, an amazing experience up there. After a few drinks I decided to venture down to the Margaritaville Restaurant where I ordered the Ahi Tuna Nachos and a Landshark Lager. The nachos were tasty and the Landshark Lager was crisp and refreshing. The Statue of Liberty statue was also very cool, and was even autographed by Jimmy Buffet himself! After a full belly of nachos and good drinks, I made my way back to my comfortable bed to end the night. Coming from someone that has worked in hotels and the tourism industry for years, Margaritaville has hit the nail on the head in every aspect. It was exactly what I expected and more from a new property in the heart of NYC.
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Date of stay: July 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 17 Jul 2021
We are thrilled that Margaritaville Resort Times Square was a perfect fit for you U1713HUkevinl! Thank you for the feedback on our island ambiance and our Food and Beverage outlets. I am so glad that Mark and Abhishek took such great care of you! We look forward to seeing you again soon. Please feel free to reach out to me directly before your next trip so that I can oversee your stay and handle any special requests you might have. Lauren Nordstrom Director of the Front Office Margaritaville Resort Times Square
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For my 35th Wedding Anniversary, my son surprised my husband and I with a stay at this wonderful, fun resort. We were greeted immediately upon entering the property and received another friendly greeting as we approached the check in desk. Checking in was easy and quick. We got there a bit early so we checked in and had our bags stored while we went out to do some exploring. When we returned, our bags were already in our immaculate, cozy room with a wonderful view of many of the sites of the city. We toured the hotel, from top floor to bottom floor and were so impressed by the well themed bars and eateries, the beautiful art on the walls and the bright paint colors. The resort was fun and exciting yet peaceful at the same time. The bed and pillows were the most comfortable we have ever slept on at any of the number of hotels we have visited. It was also a pleasure to be able to sleep without other room doors slamming shut and without noises from other rooms next to us or above us. The doors all closed in a way that they made minimal noise and it was obvious that materials were used to make sure that noises could barely be heard from one room to the next. So much thought was put into the design of everything at this resort. This was an anniversary to remember. Thank you Margaritaville Times Square for helping to make it happen!
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Date of stay: October 2021
Rooms
Cleanliness
Service
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Response from Lauren Nordstrom, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 2 Nov 2021
Hi W3018DHsarshw, We are thrilled to hear that Margaritaville Resort Times Square was the perfect fit for your 35th Anniversary celebration! Thank you for your feedback on our friendly and prompt service, tropical décor, Food and Beverage venues, and relaxing atmosphere! Guests like you are a joy to host and we hope to welcome you back to our Resort soon! Warm Regards, Lauren Nordstrom Director of the Front Office
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My family and I loved this resort. As soon as you walk through the doors on the street level and up to the lobby, you no longer feel like you are in NYC. This is especially true when you are at the outdoor pool (which is rare in the city) with the music playing and drink service at your chair. The property is beautiful and well maintained with alot of little details that highlight Jimmy's songs (loved the large flat screens in the elevators that play his songs and several videos of different beaches). There are plenty of food and beverage options on property as well as a good fitness center.
However, what makes this resort so special is the staff. Every single staff member we ran into was so polite, helpful and truly seemed to love being there. Management put together an awesome team there and should really be happy at how they represent the property and brand. After staying here, I now want to experience other Margaritaville resorts!
Although this brand seems to cater to more of a party vibe, we didn't seem out of place with a 7 year old as we did see some other kids and they treated my daughter great. I did happen to hear someone say the weekends get a little crazier at the property (we stayed Wednesday to Friday). I will say if you want a spot at the pool, get there early as it cam be tough to find seating as it is a small pool deck (unless you reserve a cabana or day bed).
When visiting NYC, check out this resort as it is so relaxing after spending the day walking through nonstop crowds, the staff is top notch and the rates are very reasonable for the location and amenities it offers!
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Louie, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 2 Sept 2022
Greetings Brianv2123, Thank you for all the kind words. Glad to hear you enjoyed the island vibe and atmosphere. We do have a wonderful staff, who truly believes in their work and making experiences happen for our guest. Please feel free to reach out to me directly should you need anything. Fins Up! Michael Louie Hotel Manager Mlouie@margaritavilleresortnyc.com
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When you book a hotel in the Times Square area you can't help but be a bit nervous. It's sort of like booking a hotel on Bourbon Street. You worry about noise and being in party central. When it also goes by the name Margaritaville, you expect Parrothead paraphenalia and over the top kitsch. What I actually got was a hotel room that while not huge, was very good sized by New York standards, was quiet and relatively well sound-insulated, clean, tastefully decorated, well-appointed, and affordable. The hotel staff were uniformly pleasant and helpful and the restaurant food was not bad at all and not particularly overpriced considering the location. Yes, the restaurants were kind of kitschy (but not as much as I had feared) and a bit loud. But, honestly, even there the place pleasantly exceeded my expectations. In fact, the only sour spot of the whole trip (apart from slow elevators, not uncommon in NY) is that they offer/recommend online checkout but the way the items are listed on the folio make it impossible to reconcile them against your visit. For example, breakfast in one restaurant is listed as dinner and cocktails in another. And the staff at the front desk do not have access to the information to clear up the confusion. Bottom line, I don't think they overcharged me, I just think their bookkeeping software is a disaster. On the good side, when they couldn't reconcile the bill against my actual meals, they just waived the resort fees and I probably came out the winner although all I really wanted was to make sure I was paying only for what I actually ordered. I hope they will fix this glitch because honestly it was the only thing that did not exceed expectations and I would think also a relatively easy fix if management will realize they have a problem.
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Date of stay: April 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abhishek Sharma, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 24 Apr 2023
Dearl Weloveroadtripping, Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay at our hotel. Your kind words mean a lot to us and we're glad that you found our services and amenities to your satisfaction. We're very sorry for the challenges you encountered with the express checkout. This is a area of concern we're working with our food and beverage partners to overcome, so we can ensure a smoother express check-out for all of our guest. We pride ourselves on providing exceptional hospitality to all our guests, and it's always gratifying to receive such positive feedback. We hope that you'll choose to stay with us again when you're next in town, and we'll do everything in our power to ensure your next stay is just as enjoyable. Thank you again for your kind words, and we look forward to welcoming you back soon!
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Margaritaville in time square was a much needed staycation for myself and my girlfriends, and they did not disappoint! From first arriving the staff was so friendly and helpful assisting us with our bags to our room. As soon as we checked in we instantly felt like we were somewhere other than NYC lol it had all the feels! The room was so modern and exceptionally clean, we stayed in a double deluxe room and the size and space was perfect, with a beautiful view of the city. The location was also close to the restaurant we booked for dinner that night, Brooklyn chop house, which was also top tier. Upon check out the following day we were on a time crunch to make it to our brunch reservations and the concierge went above and beyond to help us not only pack up all of our bags on the cart but also unpack and help us load up our cars, his name was Kevin. His hospitality was exceptional, if I could give him 10 stars would! They also validate your parking when checking out for the lot across the street for about $45. All in all it was a memorable girls trip weekend and we would love to visit again, possibly during the summer months.
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Date of stay: October 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Michael Louie, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 28 Nov 2022
Greetings LishW23, Thank you for choosing to Margaritaville Resort Times Square for a girls staycation. We will be sure to share your comment with Kevin and the rest of the team. Looking forward to hosting you again soon! Fins Up! Michael Louie Hotel Manager Mlouie@margaritavillresortnyc.com
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Located in the busy Times Square area, this hotel is good for families looking for something that appeals more to younger visitors. There’s actually a pool that’s 4 feet deep, 10 feet wide, and 60 feet long on the fifth floor. The rooms are clean and small with full length glass windows. The A/C is excellent. Don’t expect bath robes or irons. Each room is equipped with clothes steamers and lighted door bells. If you don’t want to be disturbed, make sure your doorbell is lit red. Rooms don’t have bathtubs but do have rain showers. The four elevators are often crowded with guests. Each elevator includes a tv monitor showing tropical scenes. The entrance has security staff that make sure no uninvited guests from the crowds outside enter the building. Many subway lines stop at the station directly across the street. The front desk is on the 7th floor. All staff members are very friendly and accommodating. The hotel will arrange airport pickup and drop off for between $85-$100 each way. If you’re traveling with children and want a nice hotel in the middle of the tourist district, you may like Margaritaville. If you’re looking for quiet luxury, keep looking.
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Date of stay: July 2023Trip type: Travelled as a couple
Room Tip:Bring a swimsuit for a dip in the pool! This is Times Square so when you walk out the hotel,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Abhishek Sharma, Guest Services / Front Office at Margaritaville Resort Times Square
Responded 20 Jul 2023
Thank you for your valuable feedback Robert. We are thrilled to learn about your overall stay with us and we thank you for providing such valuable feedback. We do offer robes and slippers for guest upon request. We truly hope to welcome you back in the near future, and if your travels bring you back to NYC, please don't hesitate to reach out to us and it would be our pleasure to further assist you with. FINS UP! ABHISHEK SHARMA Director of Front Office 560 Seventh Avenue New York, NY 10018
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Yes, but not on the same property where the Hotel is. It's on the next block. Here are the rates I gathered from their website:
The hotel has valet and self-park options available. Valet parking is $130 for standard size vehicles and $140 for SUV/Oversized vehicles, daily.
Self-parking is available at ICON Parking, 143-145 W 40th St, New York, New York 10018. Guests will pay the parking garage directly after getting their claim check validated by the hotel prior to check-out. Please note the highest/tallest SUV or Truck they accept is 72”. Those with an ADA plaque will be charged the same fees and may park in designated handicapped spaces.
Standard size vehicles: $45 per 24-hour period
SUV/Oversized vehicles: $55 per 24-hour period
All options are priced inclusive of tax per 24-hour period with no in and out privileges.
Christchurch, New Zealand15 contributions3 helpful votes
Hello. An answer for your question. I don't know of an email address for Margaritaville Resort Times Square, but I do have a telephone number...+1 212 221 3007.
The concierge I dealt with mainly,her name us Jhona. There is also Tiffany,and Ciera. Uou can also Google Margaritaville Resort Times Square and they have detailed booking arrangements and contact numbers. Hope this helps you.
There are more places to choose from in the New York City area.
PRICE RANGE
₹18,857 - ₹44,225 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNew YorkNew York CityTimes Square / Theater District / Hudson Yards / Times Square / Midtown West / Midtown
NUMBER OF ROOMS
234
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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