The hotel is beautiful. It is very sophisticated with every amenity you can desire. The staff is extremely professional. ALEXIS - may have literally saved my life. I arrived at 9AM having health issues. It was too early to check in. At 11 I told Alexis about the troubles I was having and that I really needed a room or I was going to get worse. Not only did she make the calls to get me in a room early, but she got me water and seated me in a cool spot in the hotels restaurant. Because of her I diverted a major health crisis. Then throughout my stay she kept checking in with me. The staff at the restaurant serve really delicious food and coffee and are really friendly and make you feel special. I have stayed in several places in NYC but this was my best experience. I highly recommend this hotel.…
We recently chose Motto for an overnight in NYC and were so glad we did. Our stay started off with a warm and friendly greeting from the staff at the front desk. Check in was easy and efficient. We found our room to be clean and comfortable- brand new! Quite beautiful. The view from our room as the sun was setting was spectacular! After an evening at the theatre ( highly recommend The Music Man!), the bar was open for a night cap. Breakfast was fresh and delicious served by more friendly staff. Our overall experience was exceptional! We’ll be back
From the moment we came in Yasmin, at the front desk, made us feel welcomed. The rooms were clean and beautifully designed. The service was excellent. The location is fantastic. The staff pays attention to details and make sure guests needs are met.
This is a great new property in NYC that's in a very convenient location and close to many sights! Metro was just a short walk away. Days before arrival I was informed that my chosen room type wasn't available, and the staff proactively offered alternatives. Rooms were slightly small but adequate for 2 persons, I guess it's of average size in NYC. Love the view from our room on the 39th floor. Special thanks to Kareem, Yasmin, Ziad and Alexis for making our stay exceptional! Kareem especially provided top-notch service, from communicating before our stay, and what to expect, and also checked in frequently during our stay. Thank you!
Even though this property is categorized as a 3-star hotel, the level of service we received was Five Diamond. The property is new, clean and well kept. The entire team including Yasmin, Marissa, Ziad, and Kay were top notch. The food in Bar Cicchetti was the best breakfast (French toast!) we’ve had, even better than Shangri-La and Fairmont properties. This place punches well above its weight.
We had a wonderful stay at Motto by Hilton! We were greeted on a hot summer day with a warm welcome and cold water bottles. The lobby is lovely and a very nice place to sit and wait. Breakfast is delicious! The croissants are from an excellent bakery. The second floor lounge is a lovely place to visit with friends or have a snack. We stayed for an entire week. Our room was clean and extremely comfortable! The beds and bedding were lovely. The shower and organic body wash were luxurious. The view was spectacular. Even though all this sounds wonderful, the best part of our stay was the fabulous treatment by the staff. Particularly Alexis, who helped us print tickets to the ballet and helped when we had to have an emergency delivery to the hotel. We cannot thank her enough! We will definitely be recommending Motto to all of our friends visiting New York City.…
Motto by Hilton is a beautiful hotel in an amazing location! The staff was so helpful and kind. Alexis at the concierge patiently helped me with any questions and concerns I had during my stay. I would highly recommend this hotel to people visiting New York.
Everyone was very helpful and kind. Even at check out, Jo-Jo and Alexis were very patient with a sudden rush of people checking out or storing luggage. Great spot in the city, walkable to lots of sites. Breakfast menu was terrific and dessert there was our favorite of the whole trip…order the chocolate cake with espresso cream!
My partner and I were just passing through on our way home from philly via train, deciding to stay a night in New York and with pride weekend winding down we decided to stay here in Chelsea. The service was fantastic and both Marissa and Alexis were very attentive and helpful throughout the stay. The experience even got us to extend our stay 1 additional night to enjoy the city, the view, and the hotel a little more (which they happily helped us with!) The rooms are small but thats their whole thing and honestly the rooms were comfortable nonetheless for the two of us. Will definitely be considering this hotel again in the future! Oh also Bar Cicchetti which is right there in the lobby is a wonderful and very easily accessible amenity. And for your general needs and utility there is a CVS and a Duane Reade right nearby, it is NYC after all.…
This was a nice hotel in a great location for us. Walkable to the places we wanted to visit. Functional (but small) room. Fabulous view from 40th floor. Staff was uniformly friendly and helpful. Shout outs to Fouad, Kai, Alexis, Jo-Jo, and the woman running the coffee bar in the morning. Thanks for making our trip so enjoyable