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W New York - Union Square

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W New York - Union Square
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1,394 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,312: English reviews
Reviewed 3 July 2013

I've lived in NYC for almost 20 years but recently relocated. During my first trip back, I decided to stay at the W because after living in the Village and Chelsea for years, it was so hyped up. For the price at over $300 a night, I expected more. My room was as big as my first apartment (aka closet)...

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Helpful?
Thank trang h
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Nyccowgirl, Thank you so much for taking the time to write and share your experience with all of us. We always appreciate all of our guests feedback as it often times pinpoints areas of needed attention. I am sorry that you didn't fall in love with your room. I hope you brought this to the attention of a member...

Annapolis, Maryland
Reviewed 2 July 2013

Agreed that the location is great, but the hotel does not offer much more. Stayed one night and the hotel is nothing special. Not much character. Agree with other reviewers that the doors staff is great - saw them greeting many return visitors by name which was very impressive. The lobby bar is just o.k. and drink prices are reasonable....

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Thank annapolis123
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Hello Annaplis123, Thank you so much for taking the time to write and share your recent experience with all of us. I am very sorry to have read how you didn't really enjoy your stay with us. We always appreciate the feedback from our guests as it helps us improve on our level of guest services. Should business or pleasure...

Arlington VA
Reviewed 2 July 2013

I stay here every chance I get. The service is always the best and W style is always a welcome sight. The rooms are spotless and the bed is of course pure heaven. Spotless bathrooms. Love the location and cool bar. A great hotel in every way.

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Thank flumeDC
Boston, MA
Reviewed 1 July 2013

don't stay here!!!! The hotel is too dark, the beds are way too soft. The staff is just not friendly with the exception of the doormen who are fantastic. Simone checked us in and she was so unfriendly, I don't think I've ever met anyone at a hotel who was ruder. She didn't smile and gave us no hotel information....

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3Thank TravellingFamily1
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Hello TravellingFamily1, Thank you so much for taking the time to write and share your recent experience with us. Please accept my sincere apologies for all the inconveniences you encountered during your stay with us. We just went through a huge room and living room renovation which has softened our look but also dimmed our public areas a little bit....

Houston, Texas
Reviewed 1 July 2013

Great hotel and the Bar, Olives, is very popular. The staff are professional and the rooms are a reasonable size by NYC standards. The location could not be better, right off Union Sq. Unfortunately wifi is not complimentary as it is with most of the major hotel chains like Marriott and Hilton.

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Helpful?
Thank polofson
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Well Hello There Polofson, Thank you so much for taking the time to write and share your experience with all of us. We always welcome all of our guests comments and concerns about their stay. I am glad you enjoyed your stay with us. Our Wifi is complimentary in the Living Room of the hotel, however up in the guest...

North Salt Lake, Utah, United States
Reviewed 25 June 2013

The W New York - Union Square is a great location. It is close to several subway stops, movie theaters, restaurants and of course Union Square. It has a great vibe and I would recommend this hotel. Originally a historic bank, the rooms have been recently redone in reds and blues. The service was excellent and everyone was very helpful....

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Thank Patti M
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Patti M, Thank you so much for taking the time to write and share your experience with all of us. I am glad you enjoyed your stay and our location in Manhattan. I will share your feedback with our leadership about our business center. I know we are in the process of improving it so we appreciate your concerns....

New York City, New York
Reviewed 24 June 2013

We stayed at the W Union Square and loved it. The service from the front desk staff was outstanding, friendly, and helpful. Gerald, one of the managers, was especially helpful. The rooms wer extremely clean and well appointed. We would stay here again in a moment!

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Thank Ella G
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Ella G, Thank you so much for taking the time to write a review on our hotel. It always bring me great pleasure to read that our team took good care of our guests. I appreciate the shout out! Anything you need for any future bookings please feel free to contact me directly. We look forward to your next...

Connecticut
Reviewed 23 June 2013

Room Renovations are complete, truly amazing common areas, very efficient room service and business traveller friendly. Very bright and clean propertyGreat location so close to many neighborhood services. Fitness center is average

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2Thank mbmuscle
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome mbmuscle, Thank you so much for reaching out to us and sharing your experience on our hotel. It is always nice to hear such wonderful comments on our hotel. I am glad you love the new rooms. Should you need anything in the future please feel free to contact me directly at Gerald.Tellez@WHotels.com. Sincerely, Gerald Tellez

Grand Junction, Colorado
Reviewed 13 June 2013

I have over 100 room stays a year, so it is real hard to impress me. From Nelson on the front desk to Joyce in housekeeping on the 6th floor I must say that I was very impressed! Every one wanted to help and they DID! We ask for two room close to each other (next door), help with room...

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Thank Allen M
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Welcome Allen M, Thank you so much for your kind review on W New York Union Square. It is always nice to hear such raving reviews on our hotel and our team. I will share the wonderful comments with Nelson and Joyce. I know they both take it upon themselves to make sure our guests are looked after and comfortable....

Hamilton, Canada
Reviewed 11 June 2013

Just spent 3 days at the W hotel in Union Square NY. Our stay there was wonderful. Upon our arrival til the time we left ALL staff were so friendly and accommodating. We cannot say enough about staff member Eduardo Ruiz, he was so very kind and accommodating and was able to answer our many questions. He truly loves his...

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Helpful?
Thank Marie J
Gtellez, Guest Relations Manager at W New York - Union Square, responded to this review

Well Hello There Marie J, Thank you so much for taking the time to write and share your wonderful review on W New York Union Square. It is always so nice to hear such wonderful feedback on our hotel and our team. I will share your great comments with Eddie at our Welcome Desk. I know he goes above and...

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Banquet Room
  • Babysitting
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: ₹ 19,518 - ₹ 40,060 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#53 Green Hotel in New York City
#107 Romantic Hotel in New York City
#110 Luxury Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
7 months ago
7 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High floor on the south side, facing Union Square”
 of 5 bubbles WashingtonFoodie, 18 Jan 2017 | Read review
“High floor”
 of 5 bubbles MontrealDanny, 28 Dec 2016 | Read review
“Building directly across 17th Street from hotel being renovated in Dec. 2016--lots of construction noise starting at 7:00 a.m.”
 of 5 bubbles gbrandt2016, 22 Dec 2016 | Read review
“The fabulous room is fabulous. Amenities and products are the best. Great views. Bright and large room. ”
 of 5 bubbles Anaid38, 12 Dec 2016 | Read review
“High floor is more quiet”
 of 5 bubbles BethJS165, 12 Dec 2016 | Read review
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