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W New York - Union Square

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W New York - Union Square
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1,428 Reviews from our TripAdvisor Community

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There are newer reviews for W New York - Union Square
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Showing 1,344: English reviews
pittsburgh
Reviewed 2 March 2014

The exercise room was deficient in several ways. First, the bikes were broken so that when you pedaled it changed levels constantly. The pedal straps had been torn off, too. Treadmill had no tv and the room itself was heated as if it was a sauna. Finally, the front desk clerks were rude and unhelpful. When I asked where the...

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Helpful?
Thank wynnesayer
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Wynnesayer, Thank you for taking the time to write and share your recent experience with us. We always appreciate all of our guests feedback and concerns while staying with us. Please accept my sincere apologies for my team not offering you a simple solution for a coffee stir. It is feedback like yours that has helped us raise the...

Anchorage, Alaska
Reviewed 1 March 2014

Pretty typical W experience. "Cool" W vibe, though hotel is actually very nice, built inside an old building. Upgraded to a large room with a view east side towards the Manhattan and Brooklyn Bridges. Location is great on Union Square, with numerous subway lines all over Manhattan. Lots of restaurants and shops in the immediate vicinity of the hotel, so...

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Thank cadence8
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Cadence8, Thank you for taking the time to write a review on W New York Union Square. I am glad you enjoyed your return visit to us almost twelve years later. I hope you liked our updated versions of our Living Room and guest rooms. If I can be of any assistance on a future stay with us please...

wisconsin
Reviewed 27 February 2014

it's amazing that this hotel is in such a terrific area of new york city and is such a fantastic deal. unfortunately i was only staying one night but from check in to check out, it was a wonderful experience. desk and bell staff were very helpful. the room size was more than adequate and the bed was extremely comfortable....

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Helpful?
1Thank betsy921
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Betsy, Thank you for taking the time to write a review on your experience at W New York Union Square. We always like to hear from all of our guests. I know it was only one night but I am glad you found your new home away from home in Manhattan. If I can be of any assistance to...

houston
Reviewed 26 February 2014

W Union Square is the best hotel to stay at in NYC. Not only is the location great- but the staff and accomodations are 5 star. The hotel vibe is fun/energetic and accomodations are always clean/nice....and the entire staff is so pleasant and helpful. Additionally, the costs are affordable.

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Helpful?
Thank terese P
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Terese, Thank you for taking the time to write a review on your recent W experience. It is always nice to hear from our guests about their stay with us. I will share your wonderful comments with our teams. If I can be of any assistance to you on a future visit please feel free to contact me directly...

Montreal, Canada
Reviewed 25 February 2014

I was lucky enough to be a guest at this hotel on a friend's points. The rooms were very clean, great odor throughout. Really spacious, beds were super comfortable and the view was actually decent (of Union Square). The staff was very friendly, doorman was funny and attentive. The warm apple cider was amazing especially as the weather was a...

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Helpful?
1Thank zuppa7
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Zuppa7, Thank you so much for taking the time to write a review on our hotel. It is always nice to hear from our guests about their experience with us. I am glad you enjoyed your stay and the hot apple cider. I will share your wonderful comments with the members of my team. If I can be of...

los angeles
Reviewed 24 February 2014

Reserved a suite, upon check-in was told that the prior guests were more important and were not leaving until 4 pm so the suite would not be ready until 5 or 6. We're given a regular room. Were also told the suite was really no better than the regular room. Then why is it so much more money? When took...

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Helpful?
1Thank taxiartist
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Taxiartist, Thank you for taking the time to write a review on your experience with us. Please accept our sincere apologies for all the inconveniences outlined in your review. I know we already spoke in person about your stay and I hope you one day in the future give us another opportunity to win you back over to W....

Toronto, Canada
Reviewed 20 February 2014

I'm in NYC regularly for business travel and this is now my go-to spot whenever I'm in the city (for both business and pleasure). Reasons to be a regular: 1. Great service throughout the hotel (from the door-men to the cleaning staff). Front desk staff are friendly, professional efficient and very helpful. The welcome desk team is also excellent and...

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Helpful?
Thank Steph C
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Steph, Thank you so much for taking the time to write and share your recent experience with all of us. It is always nice to read such wonderful comments on our hotel and team. I am glad you found you new home away from home in Manhattan. I will share your wonderful comments with Tamara and Marc. If I...

Cleveland, OH
Reviewed 18 February 2014

My daughter lives on the lower east side of New York and I visit her a lot - I'll be staying at the W Union Square from now on. We were in town for a difficult situation last month and everyone from the manager to the cleaning staff did everything in their power to make us as comfortable as possible...

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Helpful?
Thank iloveitalianmovies
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Iloveitalianmovies, Thank you for taking the time to write and share your recent experience with us. We always appreciate all of our guests feedback. I am glad our team made you and your family feel right at home duing a difficult time. If I can be of any assistance on a future stay with us please feel free to...

Rye, New York
Reviewed 11 February 2014

My room was fairly spacious by Manhattan standards. Very cozy bed. The best part is the restaurant, Olive, on the ground floor. Excellent food. The W Hotel is on the pricey side, but you can still get great deals if you shop around online.

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Helpful?
Thank Lee W
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Lee, Thank you for taking the time to write and share your experience with us. I am glad you enjoyed our rooms and our W Hotel beds. I will share your wonderful comments to our team at Olive's. It is always nice to hear such raving reviews. If I can be of any assistance on a future stay with...

Punta Gorda, Florida
Reviewed 10 February 2014

We just returned from of trip to New York City. Our stay at the W New York- Union Square was nothing but perfect. From check-in, to room service, to concierge service. Staff was professional, fun and helpful. Our room over looked Union Square with a beautiful view of the Freedom Tower. The room was impeccably clean. (something, from experience, can...

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Helpful?
Thank Maureenguarino
Gtellez, Front Office Manager at W New York - Union Square, responded to this review

Hello Maureen, Thank you for taking the time to write and share your experience with us. I am glad you enjoyed your stay on such a freezing day here in New York City. We look forward to your next visit. All the best, Gerald Tellez

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Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free Internet
GreenLeadersBronze level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Ringed by the essential: shopping, music, and art; the W New York Union Square's landmark 1911 beaux arts Guardian Life building, re-invented by David Rockwell, has the city at its fingertips. ... more   less 

Additional Information about W New York - Union Square

Address: 201 Park Avenue South, New York City, NY 10003
Region: United States > New York > New York City
Price Range: ₹ 20,623 - ₹ 44,193 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — W New York - Union Square 4.5*
Number of rooms: 270
Reservation Options:
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Also Known As:
w New York - Union Square Hotel New York City
w New York City
w Hotel Union Square
w Hotels Union Square
w Union Square
Hotel Style:
#55 Green Hotel in New York City
#107 Luxury Hotel in New York City
#107 Romantic Hotel in New York City
#159 Business Hotel in New York City
#177 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from W New York - Union Square staff and other travellers.
6 questions
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Birmingham, United Kingdom
Cincinnati Ohio
over a year ago
9 months ago
9 months ago
Baltimore, Maryland

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Questions? Get answers from W New York - Union Square staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms ending -15 are nice and quiet”
 of 5 bubbles SvenssonDE, 18 Mar 2017 | Read review
“Any room facing Union Square”
 of 5 bubbles xxnaughtyboyxx, 11 Mar 2017 | Read review
“Get a room facing the square”
 of 5 bubbles DonWcks, 24 Feb 2017 | Read review
“We stayed in room 2108 & I'll request it every time!”
  • Beautiful sunset taken from my room. One World Trade Building is on the far left.
 of 5 bubbles Fashionating, 22 Feb 2017 | Read review
“Union Square views are beautiful!”
 of 5 bubbles NYCshopper, 12 Feb 2017 | Read review
5 of 5