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Hotel Americano

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Hotel Americano
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376 Reviews from our TripAdvisor Community

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Showing 304: English reviews
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New York
Reviewed yesterday NEW

"Design hotels", huh... as a platinum SPG member who travels all over the world I've been to a ton of these lately, and I can tell you they are pretty hit or miss. Hotel Americano, was pretty miss. The hotel rooms are a mattress on the floor on a wooden platform, on a concrete floor. The only surface higher than...

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Helpful?
Thank HookahMike
Palatine, Illinois
Reviewed 1 week ago

The location is nice, but the rooms are terrible - my fault for not reading the details about the "zen" room, but as a business traveler - it's crazy how this is a hotel even offered for those in NYC for work. There is no light in the room - it's seriously like youre getting ready at night, even when...

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Helpful?
Thank sangeeta w
Milan
Reviewed 3 weeks ago

I have checked into this hotel after two long weeks on the road. While I believe that this is a perfect spot for a romantic getaway with your GF, Business Travellers should try to book elsewhere. Rooms are in minimale Japanese style (my fault not having completely read the description). On this very matter I would publicly give thumbs up...

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Helpful?
Thank ludwig1827
Reviewed 4 weeks ago via mobile

Are you kidding me? What they are passing off as style is insulting. Bento box rooms... Over rated - over priced There are really nice hotels in New York chose elsewhere unless you are incurably trendy and fall for this kind of fake fashion. I seriously started laughing when we opened the door of our room!

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Helpful?
Thank Marycoe
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Marycoe, Thank you for taking the time to share your feedback with us. We are sorry to hear that the room design did not meet your expectations. Rest assured that your comments were shared with the entire hotel staff and management. We always thrive to improve our service and amenities offered a Hotel Americano and our guest feedback is...

Mill Valley, California
Reviewed 4 weeks ago

I love it when kind people listen to you and reward loyalty. I work hard for my money and to spend it on a hotel is a luxury not all can afford. I was rewarded with a very cool room here and I am grateful. All I did was ask. Thank you for being a gorgeous hotel in the heart...

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Helpful?
1Thank Tracy H
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Tracy, Thank you so much for your positive feedback. We are thrilled to hear that you had such a wonderful stay with us. We look forward to welcoming you back very soon. Please feel free to contact me directly next time you are in town. Best, Franck Hermann Front Office Manager Hotel Americano fhermann@hotel-americano.com

London
Reviewed 16 January 2017

So there are some positive aspects to this hotel. The dining area is open and inviting, the staff are exceptionally friendly and the food is good. The location is convenient for the Highline, but as others have noted, this is a neighbourhood undergoing gentrification and construction noise is pervasive. We also found it just a block too far away from...

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Helpful?
1Thank Pablo038
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Pablo038, Thank you for taking the time to share your feedback with us. We are happy to see that our service left a positive impression on you. We are sorry to hear that the room accommodations did not meet your expectations. It is true that our hotel has a unique design. Thank you for sharing with us your preferences,...

Easton, Pa.
Reviewed 8 January 2017 via mobile

My wife treated me with tickets to Sleep No More (see review) and we decided to stay at this hotel because it is virtually next door to the play venue. Big mistake!! When you get passed the cold concrete floors in your room and the bed on the floor, there is potential for success. Management is hospitable and the views...

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Helpful?
Thank angeloperrucci
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello AngeloPerrucci, Thank you for your feedback. I want to first take a moment to apologize for the inconvenience you experienced during your last visit. We do not take these incidents lightly and would like to have a chance to make it right by you. Please do not hesitate to contact me directly, I would like to personally further discuss...

New York City, New York
Reviewed 6 January 2017

This property is quite stylish and modern but the level of service is very sub par even by New York standards. The staff are inexperienced and are not equipped with handling customer service. Do not book a regular room. If you're to stay at this property, book a junior suite at the very least! There is no gym at this...

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Helpful?
Thank BforBoy
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello BforBoy, We are terribly sorry to hear that you experienced challenges during your stay with us. Rest assured that your comments were shared with the entire hotel staff. Improving our service is a daily mission and our guest feedback is a great tool to do so. Although we do not have a gym on property we do offer discounted...

Toronto, Canada
Reviewed 31 December 2016

The beds here are SO comfortable. I looked under the mattress and the hotel designers thoughtfully built in a cavity to allow the mattress to give. Not just better than a futon, better than Hästens. The staff seem plucked from a modeling agencies talent, but they are friendly and helpful. The location is excellent (depending on what you're after, but...

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Helpful?
Thank GrahamandLuis
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello GrahamandLuis, Thank you so much for your review. We are happy that you had a blast last time you visited us. Our staff is young and dynamic like our hotel. We hope to see you back in the summertime to enjoy our pool. Do not hesitate to contact me directly; it will be my pleasure to handle your future...

Montclair, New Jersey
Reviewed 26 December 2016 via mobile

Reviews are 100% accurate when it comes to how unusable the rooms are, I had booked two rooms for Christmas and feel horrible that my 80 year old father had to climb in and out of a platform bed (he was not offered a higher bed that possibility exists?). My mistake for not reading TA in advance! With that said...

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Helpful?
Thank bragghouse
franckhermann518, Front Office Manager at Hotel Americano, responded to this review

Hello Bragghouse, Thank you for taking the time to share your review with us. I am profoundly sorry that our room was not the best fit for your relatives. We are glad that our staff was able to provide great service. Please feel free to contact me if you would like to further discuss, Best Regards, Franck Hermann Front Office...

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Neighbourhood Profile
Chelsea
Home to hundreds of art galleries, beautiful brownstones, and one of New York’s newest and most popular attractions, Chelsea is one of the city’s jewels when it comes to neighbourhood life. The contemporary art scene is an integral part of the neighbourhood’s identity, with gallery openings almost every night of the week and countless exhibits to explore. As a longtime hub of gay culture in New York City, it’s also a diverse district with a vibrant nightlife scene. The opening of the High Line, an abandoned elevated train track transformed into a world-class pedestrian park, gave this neighbourhood new life as a tourist destination. The High Line provides visitors with a tranquil, elevated space with incomparable views, providing an unparalleled way to experience the city.
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
The Americano
The Americano
Cuisines: French, American
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Multilingual Staff
  • Laundry Service
  • Concierge

Additional Information about Hotel Americano

Address: 518 W 27th St, New York City, NY 10001-5506
Region: United States > New York > New York City > Chelsea , Manhattan
Price Range: ₹ 18,214 - ₹ 32,798 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Americano 4.5*
Number of rooms: 56
Reservation Options:
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Hotel Style:
#200 Romantic Hotel in New York City
#214 Luxury Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Americano staff and other travellers.
2 questions
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New York City, New York
over a year ago
Seattle, Washington
over a year ago

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Questions? Get answers from Hotel Americano staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I wouldn't choose this hotel”
 of 5 bubbles sangeetaw_12, 9 Feb 2017 | Read review
“Not for business travel!”
 of 5 bubbles ludwig1827, 1 Feb 2017 | Read review
“Noise seems to travel up from the lobby through the elevator shaft”
 of 5 bubbles Pablo038, 16 Jan 2017 | Read review
“Get a room that doesn't face the street, there is a construction going on across from the hotel.”
 of 5 bubbles AlbertoMay, 2 Dec 2016 | Read review
“I don't think there are any and it doesn't matter because they won't gaurantee anything or try to be accommodating.”
 of 5 bubbles wshfultravls, 25 Oct 2016 | Read review
5 of 5