Hilton New York Times Square
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About
Daily Mandatory Destination Charge includes: Premium guest internet access: daily $35 food and beverage credit for use in the hotel restaurants and bars: bicycle rentals.Set in the heart of Times Square at the crossroads of Broadway & 42nd Street, our hotel soars 44 floors above Manhattan. Enjoy panoramic views from our oversized guestrooms and sky-level restaurant.
Broadway's iconic theaters, shopping, and restaurants are just outside the door. Within a mile you'll find staple New York City sites such as the Empire State Building, Madison Square Garden, Rockefeller Center, Hudson Yards, Grand Central Station, and Bryant Park. Offering 478 oversized guest rooms, 330-360 sq. ft., with sleek decor, spectacular panoramic views and high-end amenities. Restaurant Above overlooks Times Square and is open for breakfast.
Additional hotel amenities include Pinnacle Bar, chic lobby lounge, and 24-hour fitness center. The hotel is 100 percent non-smoking. The hotel allows pets under 75 lbs.
Location
Reviews
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The reviews were very good and we had a true Hilton Honors experience, from the front door to the 35th floor view of uptown.
Security, safety and friendly courtesy are obvious priorities of the front desk and also of the team that cares for the halls and rooms.
The room was spotless and we relaxed upon arrival with a pleasant aroma and a sterile bathroom with modern and new design features.
The bed and pillows were soft and very clean. Each day we arrived was a similar experience with very a friendly cleaning team always greeting us and offering to help.
The price was shockingly competitive and the location was perfect to get the subway anywhere and easy to get back to hotel.
I had big hopes for this Hilton because I also know people who had stayed here.
Firstly the elevators are the worst I have ever encountered in any hotel group I have ever been in they crawl from floor the floor and every noise and bump can be heard.
The doors on one did not open and after frantically pressing the release button it opened! I could have passed out with fright! The reception staff did not seem to bothered asked what one it was and said they would have it looked at! We were in and around no one was seen looking at it. The small square door on the right hand side of one was burst open with access to different buttons and things!
Doors on one of them looked like it had previously been forced open! I am on my last night but feel ever-time I get in one I might end up stuck!
The service hasn’t been great either, I understand it’s been New Year and very busy but customers shouldn’t have to suffer because the hotel is busy! Example Room service on 31/12/2019 ordered around 9.20 and it was delivered 12.30 our hungry children were sleeping by this time. We did call twice to check we were told 10 minutes on each occasion. We had tried to call prior to 9.20 but were put on hold or cut off constantly.
The same approach being placed on hold is common when trying to contact guest services or reception to ask or enquire about things.
There is no mini bar so being able to contact room service is vital! After a busy day walking from one part of New York we just wanted to have room service and relax with our children but it was stressful trying to reach the relevant departments due to the reluctance to answer calls for long periods of time!
I have had to ask every day for water to be put in our room and this request hasn’t been honoured even when requested! I had to resort to contacting staff through Facebook because no one was answering the phone!
We are Hilton Diamond members. We love to use the Hilton group whenever we can but I would not return to this one!
I will be booking a trip to the Hilton resort in Malta to relax where the staff are amazing the elevators don’t terrify the life out of me every time I get in it and room service is delicious and arrives without cause without the ordering process driving you off your head!!!!!!
The breakfast this morning also only had orange juice not one other fruit juice drink not a banana in sight either! I thought it weird but since I am on a roll thought I would mention it!!!
Beyond the ideal location, the hotel features some of the largest rooms in the City (and it has connecting rooms which have been great for family vacations; just be sure to speak with the hotel to make sure you reserve the right types of rooms). The hotel is clean, comfortable and really calm for a large, popular hotel in a prime location. And, again, the thing that really sets this hotel apart is the friendliness and accommodating nature of the staff. They are amazing.
While the hotel itself was wonderful and in the perfect location for why we were there (to see a show of course), really what stood out the most is the service we were given by the staff. I’ve always heard about how rude New Yorkers are and how annoyed they get with tourist but we experienced nothing like that here. Nothing but caring and willing to help. So Hilton management if you read this, for real, our new friends Dwayne and Val more than deserve some credit for making our stay as great as it was. These two sweet helpful men deserve a shout out, bonus, or something bc they are both amazing humans. We thank you for making such a fun memorable weekend for us and our girls!
"Pls confirm your reservation.. if you credit card is declined during pre-arrival..they will cancel your booking"Read full review
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