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Hyatt Herald Square New York

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Hyatt Herald Square New York
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814 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Herald Square New York
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Showing 691: English reviews
Reviewed 5 weeks ago

I've stayed at hotels on both ends of the spectrum - complete dumps, and tier 1 properties. This Hyatt really knocked it out of the park - especially for the price. The customer service was really what blew me away. Alicia, an employee of the property, took such great care of us and made sure we felt right at home....

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Helpful?
Thank Joey C
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. It was a delight to read how much you enjoyed the caring service our team provides, thank you for giving Alicia a shout out, we are very grateful she is a part of our team....

NY
Reviewed 5 weeks ago

This isn't your typical Hyatt hotel. The building is 19 floors and except for one room all others are small King size or double queen rooms. The Decour is very contemporary and the space is utilize well. The staff is exceptional as is the gentleman who make sure the hotel is kept looking well both inside and out. The food...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank cocadrink
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. It was a delight to read how much you enjoyed the caring service our team provides. We hope that you will join us again in the future as we look forward to your return. Nalini...

Dubai, Dubai, United Arab Emirates
Reviewed 20 February 2017 via mobile

I stayed there for 2 nights. The location is great. It is walking distance from anywhere you would to go. The hotel is neat with a nice vibe to it. The staff is friendly and helpful. Although I booked a small room, I didn't feel it was small.

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Helpful?
Thank RAC1977
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write a review of your experience with us here at the Hyatt Herald Square New York. We hope that you will join us again in the future as we look forward to your return. Nalini Sullivan General Manager

Columbus, United States
Reviewed 17 February 2017

Review collected in partnership with Hyatt Hotels
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Thank tiffanys436
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Singapore, Singapore
Reviewed 16 February 2017

I should caveat this review by saying that I am a fan of traditional luxury hotels and frequently stay with the Grand Hyatt brand in Asia (I am writing this review from the Grand Hyatt Kuala Lumpur). This NYC hotel is a limited service offering on a much smaller scale. I did not like this concept. The front desk staff...

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Helpful?
Thank stippn
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for sharing your experience of your recent stay with us. Your feedback and loyalty to Hyatt is sincerely appreciated, while I am disappointed our services and hotel were not up to your expectations I am grateful for your time. We are a boutique style property in which we allow for our team to be true hosts and offer...

Mason,
Reviewed 15 February 2017 via mobile

Always stay at Hyatt hotels and I have to say the staff here is one of the best! They really go above and beyond to make your stay perfect! I also ordered room service for dinner and the food was delicious! I had salmon and garlic mashed potatoes, really recommend if you want something nice to eat. They also have...

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Helpful?
Thank H8103YHtiffanyb
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking a moment to write such a wonderful review of your experience with us here at the Hyatt Herald Square New York. We sincerely appreciate your loyalty to Hyatt and it is a delight to read how much you enjoyed the caring service our team provides. I will be sure to send your compliments to our chef...

Reviewed 13 February 2017

I was in NYC for a family matter and checked into the Hyatt Herald Square Midtown last minute luckily taking advantage of a discount rate. The FRIENDLY STAFF there adopted me as their VIP for an entire week! The hotel is beautiful and very nicely decorated to reflect it's location in an area once a center for printing in NY....

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1Thank 116lorrainem
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you very much for sharing your experience on TripAdvisor! We enjoyed having you as our guest and I am delighted our team was able to make your stay more enjoyable and personal! I am very proud of the service our Hosts offer our guests and very appreciative of you taking the time to mention our team! We look forward...

Brighton, United Kingdom
Reviewed 13 February 2017

Review collected in partnership with Hyatt Hotels
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Thank Clifford V
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Reviewed 12 February 2017

I came to NYC for a weekend to celebrate my birthday with 4 girlfriends, and we had the BEST stay at the Hyatt! The rooms were clean, comfortable, and the location is great, but the best part was the staff. Everyone was absolutely fantastic. The front desk receptionist (I wish I remembered her name!) checked us in and couldn't be...

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Helpful?
Thank Hannah F
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for your FIVE star review of your recent stay! I am so pleased to read your comments about our team and how they contributed to making your girls weekend more memorable. We appreciate you noticing the warm hospitality our hosts offer and we hope you keep us in mind upon your next visit to NYC. Thank...

NYC
Reviewed 6 February 2017 via mobile

This hotel used to be Holiday Inn & I didn't realize until I arrived. Upon checking in, I chose an amenity ( a bottle of wine & a snack with my diamond member status ) and the front desk agent told me to send them to my room right away. I stepped out and came back about an hour later...

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Helpful?
Thank DJNYC212
NaliniSullivan, General Manager at Hyatt Herald Square New York, responded to this review

Thank you for taking the time to share your experience with us. Please accept my sincere apologies for the inconveniences you encountered while staying at our hotel. I am disappointed to learn of these challenges as we do pride ourselves in the service we offer to our guests as we understand this is what separates Hyatt from many other brands....

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Tennis Court
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Family Rooms
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Room Service
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st Street, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown
Price Range: ₹ 14,856 - ₹ 30,301 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hyatt Herald Square New York 3.5*
Number of rooms: 122
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Despegar.com, Hyatt Hotels Corporation, Travelocity and Jetsetter so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
22 questions
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“There is a rooftop deck with a beautiful view of Empire State building-go up, especially at night!”
 of 5 bubbles getupdosomething, 14 Mar 2017 | Read review
“don't forget to visit the roof!”
 of 5 bubbles stewey617, 27 Feb 2017 | Read review
“Ask for a view of the Empire State Building! Higher up means less traffic noise.”
 of 5 bubbles 116lorrainem, 13 Feb 2017 | Read review
“Ask for a room on the upper floors with a city view”
 of 5 bubbles Mandie1, 20 Jan 2017 | Read review
“Tall and narrow building, and doors can be noisy--but quiet overall. Mostly people working or for business.”
 of 5 bubbles nleesanchez, 10 Jan 2017 | Read review
5 of 5