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Hyatt Herald Square New York

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720 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Herald Square New York
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Showing 608: English reviews
Kennebunk, Maine
Reviewed 30 June 2016 via mobile

Staff is excellent, from the front desk to the dining room. Professional, friendly and sincere. Rooms are smallish but comfortable and functional. Breakfast is well above average for a property this small. Love the casual vibe of the property. Good location for exploring and access to Penn station, Empire State and the tourist bounty of midtown. It's the damn elevators...

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Helpful?
Thank Jon E
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the feedback and we are glad you enjoyed your stay at the Hyatt Herald Square. We have corrected the elevator issues and we hope you will come back to visit us again soon...

Buffalo, New York
Reviewed 30 June 2016

My daughter and I stayed at Hyatt Herald Square for a college visit. It was honestly the best hotel experience-as far as customer service--we have ever experienced. The hotel was small, but very nice, clean and comfy. The staff was amazing! Our flight arrived very early and we were able to check in to our room at 8:00am, which was...

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Helpful?
Thank kmclean150
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking the time to fill out such a wonderful review. We are delighted that you loved you stay with us! Please do come back and see us again soon...

mid New York State
Reviewed 28 June 2016

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Thank laughing-egg
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Reviewed 28 June 2016

This hotel is a small hotel but decorated very well. The rooms were clean and very well organized with everything we needed. We booked this hotel, in part, due to the amazing reviews it received about great customer service. It did not disappoint. Every employee went out of his or her way to make our stay amazing- from an upgrade...

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Thank 408chelseak
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for your amazing response. We are thrilled you loved your stay with us and enjoyed the customer service. We cannot wait to see you again soon!

Helsinki, Finland
Reviewed 27 June 2016

A great experience next to attractive sightseeing and luxury shopping opportunities while located in an area with highly cultural athmosphere. Me and my 15-year old twins really enjoyed our well-functioning room and beautiful rooftop restaurant facing Empirire State Building - and above all, superb service attitude and kind personnel. Special thanks to Raoul and Nico ensuring us taxi to the...

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Thank TanjafromFinland
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for taking out the time to review our hotel and staff. I will be sure to recognize the associates you mentioned. Please be sure to come back and visit us again soon!!

Penfield, Pennsylvania
Reviewed 23 June 2016

Our room was small, but very updated and clean. Very organized space for the size of the room. I can't say enough about the staff! They were ALL very friendly and accommodating. The rooftop bar gave a spectacular view of the Empire State building. I loved that we could walk to many attractions because of the great location.This was our...

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Thank herkiebird
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are so delighted you loved your stay with us as well as our amazing views from the rooftop. Please be sure to come back and visit us again soon!

Washington DC, District of Columbia
Reviewed 23 June 2016

Perfectly situated and surprisingly quiet hotel just off Herald Square and convenient to all subways. Rooms are small (it's NYC afterall), but very well designed. Only missing a trashcan in the main room, but that's it. Staff is lovely. Shout out to Jo at the front desk who was very helpful in finding the right room for me on a...

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1Thank W0rkerbee
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

Thank you so much for the wonderful review. We sincerely appreciate the time you took out to rate us and we hope you come back and visit us again soon...

Atlanta
Reviewed 23 June 2016

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Thank Richard S
Milwaukee, Wisconsin
Reviewed 23 June 2016

I visit New York frequently, and I've been staying at this particular Hyatt on about ten separate occasions this past year and will continue to do so! The location of the hotel is great, and although rooms are a bit on a smaller side, it's designed so everything fits conveniently. During warm days I suggest visiting the roof top bar....

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1Thank VT1981
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

We are so glad you love our hotel and keep coming back. And we are glad you make good use of the warmer days and visit the beautiful rooftop! Can't wait to see you again soon...

San Francisco, United States
Reviewed 22 June 2016

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Thank Miriam K
Kyle W, Manager at Hyatt Herald Square New York, responded to this review

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Discover the all new Hyatt Herald Square and upgrade your New York experience. A design inspired with a nod to the publishing industry and a flare infused by the fashion industry, our modern take on comfort and style is inspired by our Herald Square location. Guest rooms offer functional design, custom furnishings with pops of color and feature services to suit business and leisure travelers. The Den offers a lifestyle dining experience on the first level, featuring an array of small medium and large bites with a fresh take on American Classics, and a farm to table concept to bring you an array of fresh, delicious options. Grab a cup of our gourmet coffee from the Express Bar, featuring Stone Street Coffee, locally roasted in Brooklyn. Take in sweeping cityviews and specialty house infused cocktails at Up on 20 Rooftop Lounge. Stay on your health regime in our fitness center or catch up on work in the business center or in the Den. Personalized service meets fashion forward design in a great Herald Square location. ... more   less 

Additional Information about Hyatt Herald Square New York

Address: 30 W 31st St # 32, New York City, NY 10001-4403
Region: United States > New York > New York City > Midtown , Manhattan
Price Range: ₹ 10,220 - ₹ 38,308 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hyatt Herald Square New York 4*
Number of rooms: 122
Reservation Options:
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Also Known As:
Holiday Inn Midtown West 31st Street Hotel New York City
Hotel Style:
#90 Romantic Hotel in New York City
#119 Luxury Hotel in New York City
#122 Family Hotel in New York City
#150 Business Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Herald Square New York staff and other travellers.
17 questions
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Questions? Get answers from Hyatt Herald Square New York staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great view of downtown Manhattan.”
 of 5 bubbles trevora669, 8 Nov 2016 | Read review
“very expensive considering the offer that is very poor.”
 of 5 bubbles anmaberber, 28 Oct 2016 | Read review
“Ask for the view of the Empire State Building.”
 of 5 bubbles RogerSC02, 27 Oct 2016 | Read review
“great staff, small rooms, but clean and fantastic location.”
 of 5 bubbles jmoran4324, 11 Oct 2016 | Read review
“Great roof desk. Smaller, "homier" feel”
 of 5 bubbles 536caseyd, 10 Oct 2016 | Read review
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