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    Hyatt Herald Square New York

    30 W 31st Street, New York City, NY 10001
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    1/10/2017 2/10/2017
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    US$ 238US$ 293
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    Traveller (280)
    Room & Suite (90)
    Dining (38)
    Hyatt Place New York Midtown South
    1,931 reviews
    #150 of 468 hotels in New York City
     
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    Hotel Chandler
    3,407 reviews
    #127 of 468 hotels in New York City
     
    Overview
    • Excellent53%
    • Very good31%
    • Average10%
    • Poor4%
    • Terrible2%
    Travellers talk about
    Free Wifi
    Air Conditioning
    Non-Smoking Hotel
    Restaurant
    Free Airport Transportation
    Room Service
    Suites
    Rooftop Bar
    Fitness centre
    Concierge
    Pets Allowed
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Rooftop Terrace
    Housekeeping
    3.5 Star Hotel
    All hotel details
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    Hyatt Place New York Midtown South
    1,931 reviews
    #150 of 468 hotels in New York City
     
    Courtyard New York Manhattan/Herald Square
    755 reviews
    #106 of 468 hotels in New York City
     
    Courtyard New York Manhattan/Chelsea
    867 reviews
    #114 of 468 hotels in New York City
     
    Hotel Chandler
    3,407 reviews
    #127 of 468 hotels in New York City
     
    Rooms
    1 Oct2 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Reviews (954)
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    1 - 5 of 801 reviews

    Reviewed 3 days ago

    The good....room was clean and the location for us was good. We requested a room at the back of the hotel away from street noise which we got. Unfortunately the walls are so thin you can hear everything in hallway and in the rooms next...More

    1  Thank SKWorldTravelers
    Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded yesterday

    Dear SKWorldTravelers, Thank you so much for taking the time to share your experience with us, we truly do value your feedback. We are truly pleased to hear you found our staff nice and helpful throughout your stay I will be share to share your...More

    Reviewed 4 days ago

    This hotel is 3 stars mostly because of the area. The room is very small and uncomfortable. The rooftop bar closes at 11pm which is kind of early for a NYC bar. We actually went there for the bar but it was too late by...More

    Review collected in partnership with Hyatt Hotels
    Thank andreaoakes4
    Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded yesterday

    Dear Andreaoakes4, Thank you so much for providing your feedback on your recent stay with us at The Hyatt Herald Square Hotel. I am disappointed to learn your experience was not up to Hyatt standards and hope that you will accept my sincere apology for...More

    Reviewed 4 days ago via mobile

    If I could undo my stay at this hotel, I would. The hotel service is terrible. I paid approximately US$ 350 a night for this hotel and I had the sensation I was at a highway motel. I had breakfast (or tried to) at the...More

    1  Thank CNC1982
    Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded yesterday

    Dear CNC1982, Thank you so much for providing your feedback on your recent stay with us at The Hyatt Herald Square Hotel. I am disappointed to learn your experience was not up to Hyatt standards and hope that you will accept my sincere apology for...More

    Reviewed 1 week ago

    Stayed at the Hyatt Herald Square in early September. Requested a high floor, but they assigned us to the third, saying that the hotel was booked. Our World of Hyatt status did nothing for us. We checked in and left for the day, returning late...More

    Thank momusic
    Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded yesterday

    Dear Momusic, Please accept our apologies once again for the severe inconvenience you encountered while staying with us. We appreciate you providing us the feedback on TripAdvisor as well as to our customer support team. We did not mean to mislead you nor your husband...More

    Reviewed 1 week ago

    Everything about my stay was impeccable. Highly recommend this hotel. The staff in particular were very attentive. Paula was fantastic!! She was willing to help with anything we needed. The lady at check in was also great and so accommodating and helped to set me...More

    Review collected in partnership with Hyatt Hotels
    Thank shoegrl
    Response from Katerin Q, Director of Operations at Hyatt Herald Square New YorkResponded yesterday

    Dear Shoegrl, Thank you so much for your stellar 5 star review, we are truly pleased to hear you enjoyed your stay with us and found Paula super helpful during your stay. Paula is truly a great asset to our team and I will be...More

    Hyatt Place New York Midtown South
    1,931 reviews
    #150 of 468 hotels in New York City
     
    Courtyard New York Manhattan/Herald Square
    755 reviews
    #106 of 468 hotels in New York City
     
    Courtyard New York Manhattan/Chelsea
    867 reviews
    #114 of 468 hotels in New York City
     
    Hotel Chandler
    3,407 reviews
    #127 of 468 hotels in New York City
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Free High Speed Internet ( WiFi )
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Laundry Service
    • Concierge
    • Multilingual Staff
    • Room Service
    • Dry Cleaning
    • Business Centre with Internet Access
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Things to do
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    Details
    • Price range
    • US$ 215 - US$ 576 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #87 Romantic Hotel in New York City
    • #119 Family Hotel in New York City
    • #145 Business Hotel in New York City
    • Room types
    • Non-Smoking Rooms ,
    • Suites
    • Number of rooms
    • 122
    • Reservation Options
    • TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, Travelocity, Booking.com, Ctrip TA, Agoda, Hyatt Hotels Corporation, TripOnline SA, Cancelon, Hotwire, Priceline, Cheap Tickets and getaroom.com so you can book your Hyatt Herald Square New York reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • New York >
    • New York City >
    • Midtown / Manhattan
    • Also Known As
    • Holiday Inn Midtown West 31st Street Hotel New York City
    Add Photo Photos
    Traveller (280)
    Room & Suite (90)
    Dining (38)
    Hotel & Grounds (255)
    Bathroom (9)
    Family and Play Areas (2)
    Nearby
    Midtown
    This is the iconic New York that so many visitors
    imagine before they visit—spectacular skyscrapers like
    the Chrysler Building and Empire State Building,
    iconic public buildings like Grand Central Terminal
    and the New York Public Library, and the non-stop
    hustle and bustle of the city streets. Fifth Avenue is
    a shopper's heaven where you can find every kind of
    store imaginable, with fashion brands ranging from the
    ...More
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    Nearby Restaurants
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    jdftraveller125
    2 August 2017|
    AnswerShow all 2 answers
    Response from wande28 | Reviewed this property |
    Yes , they will also take a holding fee of $250 from the credit card , in case you order anything at the hotel. This refundable if you do not take anything . my advise would be to give the cash as it is a quicker refund... More
    0
    Votes
    MarbellaSue
    21 July 2017|
    Answer
    Response from Bonnie F | Reviewed this property |
    We stayed in a queen room with 2 beds. No sofa in there. I would call the front desk and ask about the couch. The rooftop bar is outdoors only. Amazing view of the Empire State Building and the city! Wonderful hotel!
    1
    Vote
    Jimbo9589
    12 July 2017|
    AnswerShow all 3 answers
    Response from Stef H | Reviewed this property |
    Yes it's open and if not, just ask them to open it for you. Be ware children below 21 are not allowed on the rooftop after 5PM
    1
    Vote
    Room Tips
    "Ask for an high floor"
    Read review
    "Tell the hotel what you prefer and let them meet or exceed your expectations."
    Read review
    "Stayed on the 15th floor which was really quiet and we aske for views of the Empire State Building which was..."
    Read review
    "18th floor room 2 Empire State building view"
    Read review
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