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Row NYC Hotel

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16,417 Reviews from our TripAdvisor Community

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There are newer reviews for Row NYC Hotel
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Showing 11,872: English reviews
Miami, United States
Reviewed 20 December 2016

I paid extra for a double-double room and received a room with two twin beds. I spoke with the hotel and Evoline (the company used to book the room) several times and nothing has been done. It was clearly a bait and switch deal.

Review collected in partnership with this hotel
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Helpful?
1Thank Matthew M
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Matthew. We're disappointed that your time with us was so challenging. It's unfortunate our team couldn't accommodate your needs. We hold ourselves to a higher standard. We regret that your experience didn't meet your expectations. We'll address your concerns with our team moving forward. We do hope you allow us to host you again to share...

Chicago, Illinois
Reviewed 20 December 2016

Purchased a Groupon for this hotel. Check in is challenging but Junior at the desk was 5 stars! He went out of his way to ensure our stay was fantastic! We received a room upgrade, free breakfast for one day and two complimentary drink coupons. It pays to be friendly:) The location is perfect for theater going and moving around...

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Helpful?
Thank Cyndi G
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star rating and review, Cyndi! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're happy our team made you feel so welcome! We look forward to sharing an even...

Austin, Texas
Reviewed 20 December 2016

Easy walk to theaters & restaurants - 1/2 block to Sardis! Excellent redo of historic Milford Plaza Advance web based checkin/ckout & key dispensing - excellent Unique food court Open stadium seating in lobby

Review collected in partnership with this hotel
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Helpful?
Thank Fredrick C
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star review, Frederick! We're thrilled you had such a pleasant time with us! We're happy you took advantage of our convenient check-in and out systems. It's fantastic you enjoyed and appreciated our prime location and proximity to so many of the city's best attractions. That's what we like to see! We look forward to sharing an even...

Delray, West Virginia
Reviewed 20 December 2016

Location..location..location..we enjoyed our stay...everything went very smooth..staff,accommodations..no complaints..will stay again..one slight negative,the halls could use a freshening up.food court was ok in a pinch,not first choice

Review collected in partnership with this hotel
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Helpful?
Thank William L
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the great review, William! We're thrilled you had such a pleasant time with us! It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We're happy to have accommodated your needs and made you feel so relaxed and welcome! We look forward to sharing an even better experience with you next time. Have...

Glasgow, United Kingdom
Reviewed 20 December 2016

Hotel was outstanding! Very modern and lively! Absolutely loved our stay in room 2600, amazing views of the Hudson & really spacious! Customer service was excellent especially the front desk associate Reina D.

Review collected in partnership with this hotel
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Helpful?
Thank 888amandajaynef
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the perfect rating, Amanda! We're delighted you had such a wonderful experience with us! It's fantastic our team made you feel so welcome and accommodated your needs. Reina is a valued member of our team so it's no surprise she took such good care of you! We aim to please! We look forward to hosting you again for...

Miami, United States
Reviewed 20 December 2016

We usually travel on the budget but it was our anniversary so we pick a better hotel in NY to celebrate. I was very happy that I only pay the stay with points from my CC and not with money. The hotel is not bad, but is not great either. We had better hotel experiences in NY in past trips....

Review collected in partnership with this hotel
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Helpful?
Thank Nauro R
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Nauro. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We strive to offer top-notch service and convenience for our guests. We look forward to hosting you again soon for a more positive experience. Have a great day.

Chicago, Illinois
Reviewed 20 December 2016

Very frustrated with the visit this year. Have stayed at the ROW numerous times throughout the past few years and it seems to get worse each stay. This time, I tried to change the credit card I booked with because it had been stolen and cancelled by my credit card company and I wanted it resolved so there were no...

Review collected in partnership with this hotel
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Helpful?
Thank lmiller586
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, We appreciate the feedback. We're disappointed that your stay with us was less than ideal. We regret the challenges you faced during the check-in process. It's unfortunate your rooms weren't refreshed properly. We hold ourselves to a higher standard. We'll address your concerns with our team moving forward. We hope you allow us to host you again to...

Reviewed 20 December 2016

The lobby of the ROW was really nice. Check-in was fast and easy and everyone was accommodating. We were very surprised when we got up to the room and it was nasty. I would barely consider it clean. It seemed like all had been done was the trash had been picked up from the previous guest and the sheets washed...

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Helpful?
1Thank Ali D
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

We appreciate the feedback, Ali. We're happy you had a pleasant stay with us and enjoyed our prime location. However, we're disappointed that your stay with us was less than ideal. We regret that your room wasn't refreshed properly. We'll address your concerns with our team moving forward. We look forward to hosting you again soon for a more positive...

Salisbury, MD
Reviewed 20 December 2016

We arrived at Penn Station about 10 minutes late, 1430. After a harrowing cab ride (is there any other kind) we checked in to room 454 of ROW NYC at 700 8th Avenue. This faces 8th avenue, or I think it does. The window was so dirty it was hard to tell. The room was quiet and comfortable with good...

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Helpful?
Thank RetiredAnalyst
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Dear Guest, Thank you for the 4-star rating! We're happy you had a pleasant experience with us. It's wonderful you took advantage of our proximity to so many of the city's best attractions. That's what we like to see! It's great you enjoyed our comfortable rooms as well! We aim to please! We look forward to hosting you again soon...

Lincoln Park
Reviewed 20 December 2016

Second time in this hotel. Will go back if rate stays fair. We book in summer for our annual overnight in NYC. Food court and bar did not appeal to us. We went to local diner for breakfast. Great location for access to Times Square, theater, Rockefeller Center. Beds cozy, crisp clean.

Review collected in partnership with this hotel
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Helpful?
1Thank Robert M
Maurizio_BoniventoGM, General Manager at Row NYC Hotel, responded to this review

Thanks for the 4-star rating and review, Robert! We're thrilled you had such a pleasant time with us! We strive to offer top-notch service and convenience for our guests. It's fantastic you enjoyed and appreciated our prime location. That's what we like to see! We look forward to sharing an even better experience with you next time. Have a lovely...

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Staying in Midtown

Neighbourhood Profile
Midtown
This is the iconic New York that so many visitors imagine before they visit—spectacular skyscrapers like the Chrysler Building and Empire State Building, iconic public buildings like Grand Central Terminal and the New York Public Library, and the non-stop hustle and bustle of the city streets. Fifth Avenue is a shopper's heaven where you can find every kind of store imaginable, with fashion brands ranging from the affordable to the ultra-fancy. Visit the Rockefeller Center to experience towering Art Deco grandeur, and foodies will love the busy restaurants that stay open late in Koreatown. After dark, Midtown calms down a bit, but at any time of day or night it still feels 100% New York.
Explore this neighbourhood

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Business Centre with Internet Access
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
The revolutionary Row NYC hotel has pioneered a new era of individuality by meeting NYC's signature urban grit with grandeur - transforming one's stay into a completely contemporary experience. With a front row view to Times Square that's truly incomparable, our guests reside right in the middle of it all, with access to everything and anything - 24/7. Endlessly lounge-worthy, the Row NYC flaunts a spectacular lobby & statement spaces. Commissioned New York City inspired artworks electrify the atmosphere with animated light sculptures, and a digital art gallery by famed paparazzo Ron Gallela. Sitting in the bull's eye of Manhattan's most famous locales - including Broadway theaters, 5th Avenue shopping, Restaurant Row, world-class museums, Javits Center & nearby Central Park - the Row NYC is the ultimate New York City address. The hotel is ideally positioned just a few short blocks from Penn Station, the subway, and Port Authority Bus Terminal. LaGuardia, JFK and Newark airports are a 30 to 40 minute ride away. Valet & self-parking are available with convenience. The Row NYC boasts 1331 contemporary guest rooms on 28 floors, flaunting chic, Manhattan-inspired decor in white-hot hues mixed with unexpectedly vibrant custom furnishings. Other services include: Internet lounge in the lobby, Fitness studio, District M - a European express cafe, serving delicious sweet and savory pastries from NYC's finest bakeries and transforms into a chic Neapolitan pizza bar and cocktail lounge, serving hand-stretched pizzas and a curated selection of charcuterie and cheese from New York's famed Murray's Cheese Shop. Specialty cocktails, local craft beers and a live music lineup all contribute to an unforgettable evening. City Kitchen - Row NYC will also be home to a noteworthy food market. Offering cuisine from beloved New York City restaurants, it will be a way for guests and visitors to experience the city's most buzzed about food spots - without leaving the hotel. Iconic M: Open 24/7, our one-stop-shop for everyday essentials, including a wide range of international magazines and newspapers, snacks, fashionable souvenirs and toiletries. And, our concierge and multilingual staff are available for assistance - anytime. ... more   less 

Additional Information about Row NYC Hotel

Address: 700 8th Avenue, New York City, NY 10036-3901
Region: United States > New York > New York City > Midtown , Times Square / Theater District , Manhattan
Price Range: ₹ 11,789 - ₹ 22,866 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Row NYC Hotel 4*
Number of rooms: 1331
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Hotel Style:
#17 Green Hotel in New York City
#205 Luxury Hotel in New York City
#232 Romantic Hotel in New York City
#236 Family Hotel in New York City
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Questions & Answers

Here's what travellers have asked, with answers from Row NYC Hotel staff and other travellers.
364 questions
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Questions? Get answers from Row NYC Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Keep up the good work!”
ericn390, 23 Apr 2017 | Read review
“Small room .Very little space to hang clothes .”
isherc2017, 22 Apr 2017 | Read review
“Last room 1148, but before I was at small room at 10 and one at 3º floor besides a operate machine !”
, 22 Apr 2017 | Read review
“Dirty Make sure it is well supplied ”
O7760AHdebram, 21 Apr 2017 | Read review
“Dont go unless your ready to argue for what your paying for.”
617mayraf, 20 Apr 2017 | Read review
5 of 5